We stayed five days and never had maid service. We had to ask for towels, toilet paper, and soap. We threw away our own trash. Also the hotel's computers did not work. This was inconvenient.

Good location and breakfast service. Friendly staff.

Stayed in June 2021

I kinda wish I had gotten my remote back that I had forgotten there or at least a return call. I have ADHD so I tend to accidentally pack things or they get mixed in with other things and I was so embarrassed to call after someone told me the manager would call me I just ordered a new Firestick…

I liked how friendly the staff was and how clean everything was. I also liked that there was breakfast and a pool that wasn’t freezing. I also liked the coffee cups with the mustaches in the room

Stayed in May 2021

Front desk clerk was absent, slow, disinterested in his job, or even being there. Customers were treated as if were a disruption.

Nice comfortable. Stayed here many times.

Stayed in May 2024

The only thing I can suggest is if you put a room right by a street light at least put up a curtain in the room. The room was lit up.

The breakfast and staff were phenomenal. The room was spacious and clean.

Stayed in May 2024

Very out dated

Stayed in May 2024

NA

Staff was very helpful and polite

Stayed in May 2024

That the pool closes at night

Everything was great

Stayed in April 2024

Great location within walking distance of really good restaurant! Enjoyed the indoor pool and hot tub! Clean, comfortable and convenient! The staff was wonderful as well!

Stayed in April 2024

No fresh fruit except apples.

It was okay

Stayed in April 2024

There was only 1 light in the room. It was the desk light. There was no lighting by the beds.

The room was clean.

Stayed in March 2024

The food was excellent. Very friendly staff.

Stayed in December 2023

Very clean

Stayed in December 2023

There was black foot print stains on the floor. The bed was hard and not comfortable at all. The shower needed calking to fill in several holes. The shower head was not working well and leaking. There was several cracks in the ceiling. Stains on the sheets and they didn't have any extras to replace. It was the worst Hampton I've ever stayed in.

We liked the location because it was close to everything but the room itself was horrible.

Stayed in November 2023

The pool is never working properly at this location. Wasn't heated so they sent us next door and their pool wasn't heated either. Housekeeping didn't come for 4 days even though they came in on us on day 2. We asked them to come back in 5 minutes and they even saw us leave and they didn't come back. When they did come on day 5, they just picked up the trash, dirty towels and threw the comforter over the bed. Didn't change the sheets or even straighten them.

Stayed in November 2023

N/A

Everything

Stayed in October 2023

The condition

The breakfast was good.

Stayed in October 2023

Management- non caring and doesn’t deserve to be in the role.

I give this poor rating due to the fact that upon checking out we were overcharged and I called the hotel. After speaking with the “manager” Jasmine who has no reason to be in hospitality as usually they will listen to your concern, especially when you have been overcharged, rather than avoiding your concern and directing you elsewhere. She showed no compassion or offered any assistance. She was right and you were wrong. Proof is in the pudding Jasmine. She needs to be demoted for poor unethical treatment of an elderly female. All I can say is I hope everyone reads this before booking a stay here. Side note: this is being resolved outside the hotel.

Stayed in September 2023

Rooms don’t look like the pictures and the rooms need to be updated.

Clean

Stayed in September 2023

Excellent breakfast.

Stayed in August 2023

The hot tub water temp could’ve been a little hotter… It was more so warm…

Indoor pool and hot tub… The lengthy time frame to utilize both the pool and hot tub

Stayed in July 2023

The front desk charged me twice for my room and did nothing to get it corrected, she just said it should go back on your card at some point. Beds were squeaky and hard, pillows flat and pillowcases felt like plastic, the carpet was sticky. Breakfast was ok, lights in breakfast area flickered on and off. Pool was cloudy and hot! At checkout they were still clueless about when I would get my money back. We are on a tight budget for our vacation and I needed that money! I asked for a manager but they said nobody is available on the weekends. Horrible customer service. Will not stay again.

Stayed in July 2023

Stayed all last week. Room was never cleaned even though I stoped by the front Desk. Twice!

Stayed in June 2023

The system was down, so we could not be checked in. The staff helped people, who didn't even have a reservation, and walked in off the street, get booked into another hotel, but did not offer any help to us. So we had to get a room from the place across the parking lot.

Found it

Stayed in June 2023

Nothing..all was great

Bed, pillows, warm pool and hot tub. Friendly and helpful staff

Stayed in May 2023

Everything

It was clean and quiet very convenient to all restaurants

Stayed in May 2023