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Reviews of Hampton Inn Mountain Home 3 stars

995 Coley Drive, Mountain Home, AR 72653 , United States

#8 of 10 hotels in Mountain Home

Guests' Choice

Review score

Based on 46 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.5

  • Location

    8.5

  • Facilities

    7.2

  • Staff

    8.2

  • Value for money

    6.6

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Showing 1 – 25

  • Reviewed: 8 September 2023

    8.0
    Ok bu not worth extramoney over days inn
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Eggs were not so good. No meat.

    No so good..

    Stayed in September 2023

  • Reviewed: 28 July 2023

    6.0
    Could have been better.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Lady at the front desk was rude during check out. Y’all have skunks.

    Breakfast was good

    Stayed in July 2023

  • Reviewed: 6 March 2023

    8.0
    stayed for my birthday, staff was really nice, pool was clean 9/10 stay
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    nothing

    it's close to good outlets

    Stayed in March 2023

  • Reviewed: 10 January 2023

    8.0
    Everything was great except breakfast selections
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was ok, maybe a better selection of food. Gray, biscuts and eggs were cold. No juice when I had breakfast.

    Stayed in January 2023

  • Reviewed: 29 December 2022

    8.0
    Update
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Mattress was terrible and tv didn't work in one of the rooms we had. Need to update matresses

    Location, pool

    Stayed in December 2022

  • Reviewed: 28 March 2022

    6.0
    it was great other than the air conditioner that could have been better
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the air conditioner was so loud it was hard to get the kids to sleep.

    nice environment.

    Stayed in March 2022

  • Reviewed: 15 March 2022

    5.0
    Passable
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Air conditioner was super loud and woke me up. I understand the guy snoring in the next room or the couple fighting but the ac kept me awake every time it kicked on

    Didn’t eat breakfast, hotel was clean

    Stayed in March 2022

  • Reviewed: 25 January 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night

    came down to breakfast at 8:30 am and there was nothing left on the bar and the server didn't offer to put any more out. I had to go to a restaurant for breakfast.

    cleanliness

    Stayed in January 2022

  • Reviewed: 26 June 2021

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    Our toilet chain inside the tank broke and we had to take a piece of yarn and tie it together to make it flush. We reported it but no one ever came to fix it.

    Stayed in June 2021

  • Reviewed: 6 May 2024

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room was cleaned but was handicap room holes under carpet, Safety Lock didn't match up so you couldn't lock it light switch was upside down lights wall plug went all the way in bathroom railing safety railing ran downhill hot water took almost 22 minutes to get warm Lobby hardwood floor moved when you walked on it. They was remodeling on first floor so maybe they hadn't been to the 2nd floor room 203 yet I don't know but it's wasn't worth the price for 2 nights because it didn't meant the Hilton standard or what I was expecting in a Hampton Inn room to look like also advertised roll alway bed but wasn't in room so made the best of it without.

    The staff was friendly especially housekeeping and breakfast was delicious soft Hampton Inn beds beside that it wasn't up to Hilton standard

    Stayed in May 2024

  • Reviewed: 3 November 2023

    1.0
    I’ll never be back to Mountain Home Hampton
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I explain all the issues I had and not a single offer for compensation or even an offer to have a supervisor or a manager to all me about the issues. This was hands down the absolute worst hotel stay I have ever had in my life. The hotel was bad enough but the lack of Customer Service was unparalleled to say the least. I attached the video of the fire alarm making a racket in an email to corporate before posting a negative review online.

    I arrived at the hotel and was impressed by the appearance of the hotel. After check in I noticed that the fridge didn’t work, the tv didn’t work and the remote didn’t work. I grabbed the phone to call the front desk and you’ll never guess what else didn’t work. Spoke to the front desk about the tv and the remote and found that the fridge wasn’t plugged in.I went to dinner and came back, now the tv and remote work but still no phone. After all that was done the first night was “ok”. That was the best night. Night 2 seems fine till 1:00 am when I’m awakened by what sounds like white noise or radio static. I can’t locate it because it’s intermittent. However it’s loud enough it wakes me up at 3 other times before 5am. Finally I decide to just get up and start my day. When I get back from class that evening it’s loud and obvious. It’s the fire alarm. The front deck informs me that I should try to take the fire protection equipment off the wall and remove the batteries to make it be quiet. Knowing that is a fire code violation and explaining that to her she then offered another solution. “What about wrapping it in towels so you can’t hear it?” Seriously??? That’s just as bad. They claimed that the hotel and “the one next door” were both booked. Maybe they’re owned by the same company even though it’s not a Hampton. She takes my cellphone number because the hotel room phone don’t work, but never offers a solution. I walk down to the front desk and even show her the video. She says she’s going to locate me another room and call me back. No call back. I spent night three laying awake all night long because it’s too cold outside (26° f) for me to just sleep in my truck in the parking lot. Not a wink of sleep all night. This morning I check out and advised the clerk ( a different woman) that they really should get the room checked out before it’s rented again.

    Stayed in November 2023

  • Reviewed: 11 September 2023

    10
    Weekend trip.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    The lady who checked us in was awesome.

    Stayed in September 2023

  • Reviewed: 5 March 2023

    1.0
    Will not stay here again especially if you have a team of kids as they do not respect other staying
    • Business trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The noise the jumping up and down and bouncing off the walls

    Stayed in March 2023

  • Reviewed: 10 February 2023

    9.0
    I recommend the hotel based on helpful staff, clean rooms and great location.
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    n/a

    It was in a great location.

    Stayed in February 2023

  • Reviewed: 22 January 2023

    10
    The most amazing customer service from check in to check out.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I loved everything. I loved the hotel. The swimming pool and the breakfast

    The breakfast was so amazing. The red velvet waffles were the best thing.

    Stayed in January 2023

  • Reviewed: 3 August 2022

    10
    Great staff.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Great service and staff.

    Stayed in August 2022

  • Reviewed: 25 April 2022

    10
    Very clean. Staff was friendly. Nice acommadations. Will stay again.
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night

    Side door from the parking lot was unlocked without needing key card to get in. Though handy with luggage anyone could come in and not be seen from front desk area.

    Breakfast was good. Would have like some bacon or sausage to go with eggs, biscuts and gravy but that wont keep me from coming back.

    Stayed in April 2022

  • Reviewed: 16 April 2022

    9.0
    Great room. Would stay there next visit.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    TV did not have a sleep function. Need to have separate remote for TVs that have a Direct TV remote so you can use this function.

    Breakfast was great. Clean room. Pool and hot tub were excellent.

    Stayed in April 2022

  • Reviewed: 7 January 2022

    4.0
    Did not live up to to the Hampton Inn standard
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    No hot water for showers. Others in elevators voiced same problem. Toilet seat broken No wifi

    Staff friendly Breakfast very good

    Stayed in January 2022

  • Reviewed: 28 November 2021

    1.0
    No hot water
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    No hot water for 4 days

    No hot water

    Stayed in November 2021

  • Reviewed: 11 September 2021

    4.0
    Go see for yourself
    • Business trip
    • Group
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The beds were like sleeping on a rock.

    Your kidding me right what breakfast.

    Stayed in August 2021

  • Reviewed: 5 September 2021

    2.0
    Bring earplugs and a sleeping pill or stay somewhere else.
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 3 nights

    AC unit incredibly loud all night long. Checked two other rooms and they had the same loud drone of HVAC unit so all the rooms have this same problem. Poorly designed cooling system that is only a few feet from your bed. Checked out a night early and and lost that money but it was worth it to get a good night sleep elsewhere.

    Good location

    Stayed in August 2021

  • Reviewed: 9 August 2021

    10
    I liked the hotel, except for the smell near the elevators that might have been coming from the bath
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast could use fresh eggs and gravy.

    I liked the variety of waffles and breakfast bars.

    Stayed in July 2021

  • Reviewed: 1 August 2021

    10
    Friendly staff, clean rooms, and a good breakfast! We will come back!
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff, clean rooms, and a good breakfast! We will come back!

    Stayed in August 2021

Showing 1 – 25

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