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  5. Reviews of The Hillside Hotel

Reviews of The Hillside Hotel 1 stars

19105 Keep Tryst Road, Knoxville, MD 21758, United States

#2 of 2 hotels in Knoxville

Guests' Choice

Review score

Based on 269 hotel reviews

5.3

Score breakdown

  • Cleanliness

    5.7

  • Comfort

    5.9

  • Location

    7.6

  • Facilities

    5.4

  • Staff

    7.5

  • Value for money

    6.3

  • Free WiFi

    6.6

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Showing 1 – 25

  • Reviewed: 3 November 2023

    4.0
    Overly priced for the room condition
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The outlet covers and smoke detector was missing. Dark liquid splashed on the wall and ceiling. Killed at least 5 flies and stink bugs in the room. Bedskirt was torn and hanging. No water pressure in shower. White linens were stained.

    Staff was very friendly and professional

    Stayed in November 2023

  • Reviewed: 11 October 2023

    5.0
    nice sleep in an old, well-worn motel
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night

    out-of-date furnishings. Would be hard to sell it at a yard sale. The curtain had holes through-out it. AC was noisy and did not extend the heat to the rear side of the room.

    bed was good; seemed clean

    Stayed in October 2023

  • Reviewed: 4 September 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Renovación

    Is good place, solo que la estructura necesita mantenimiento.

    Stayed in September 2023

  • Reviewed: 30 May 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Perfume spray, need alot of tlc

    Location

    Stayed in May 2023

  • Reviewed: 23 May 2023

    4.0
    You get what you pay for, needs better cleaning
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 2 nights

    The room was not appropriately cleaned. The floor was sticky with cleaning residue and the sheets did not feel clean. The toilet did not stop running and had not been cleaned. The bathroom still had hair in it. The towels had been washed, but were stained.

    The location and the price of this motel were good. The AC unit in my room worked well. The concierge was friendly.

    Stayed in May 2023

  • Reviewed: 3 May 2023

    5.0
    Passable
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Black mold on bathroom floor

    No breakfast despite ad

    Stayed in April 2023

  • Reviewed: 28 April 2023

    5.0
    I felt safe.
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    everything in very poor condition, holes in sheets, fridge didn’t work, pine cleaner on the floor made shoe soles sticky,

    location convenient to my activities. shower was hot manager was helpful

    Stayed in April 2023

  • Reviewed: 7 February 2023

    4.0
    Disappointing
    • Business trip
    • People with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    hot water was no good

    nice staff

    Stayed in February 2023

  • Reviewed: 8 December 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    quiet

    very dated

    Stayed in December 2022

  • Reviewed: 24 October 2022

    5.0
    good value but would NOT bring my wife here
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    the rooms could be cleaner

    quiet

    Stayed in October 2022

  • Reviewed: 18 September 2022

    5.0
    Good for a quick stay
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The walls were thin. The couple in the room next to us woke us up for 3 hours until I beat on the wall. There were spiders, in the room. Half the wall sockets did not have there face plates on them. There was a fist sized hole in the bathroom door.

    The location was great. The staff were so lovely.

    Stayed in September 2022

  • Reviewed: 28 August 2022

    6.0
    Slightly outdated motel but accomplished its goal by providing us a bed to sleep in.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Entire area around checkin was covered with cobwebs, so it was a tad frustrating. The tape around the door of the room caused some uneasy feelings as we payed down to sleep- though our exhaustion over came that concern. BUT, the fact that some treatment had been done prevented us from putting anything on the floor or bed, we unpacked next to nothing, slept and checked out without incidence. We will likely check all our luggage prior to bringing it into our home when we get back.

    The room was fine- HOWEVER there was what appeared to be tape remaining around the entire frame of the door- indicating either a fresh coat of paint (which is unlikely) or some type of “bombing pest treatment” had recently been done.

    Stayed in August 2022

  • Reviewed: 22 August 2022

    4.0
    Cheap and great location, but not clean.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Water didn’t drain in the shower, water wasn’t hot in shower, room smelled musty

    Great location and cheap

    Stayed in August 2022

  • Reviewed: 8 August 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very friendly staff, was efficient to solve a pb in my reservation (info sent to booking had not followed: we were 3 guests not just 1, also the add on booking said breakfast was included, it was not, the lady cooked for us, which was great because we were hiling and did not have a car)

    Stayed in August 2022

  • Reviewed: 4 August 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The busted doors

    There was no ne

    Stayed in July 2022

  • Reviewed: 1 August 2022

    5.0
    Not total dealbreakers but definitely not nice. It’s a room.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bugs. Dirty. Bathroom smelled like pee. Sheets were clean but stained. AC wouldn’t get the room cooled down. Grimey

    Very inexpensive with great access to Harper’s ferry

    Stayed in July 2022

  • Reviewed: 27 July 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I could smell food/cooking in the hallways

    Stayed in July 2022

  • Reviewed: 18 July 2022

    4.0
    Desperately Needs Better Housekeeping
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room did not look like it was cleaned prior to our arrival . The sheets were dirty, the drawers were dirty inside - one contained a Dorito!, the floor was dirty, there was dog poop outside and it smelled like urine outside. I paid 90$ last minute for a Saturday stay, expected a little "charm" over a chain hotel, but was disappointed at lack of cleanliness.

    The location! It's a walk to a liquor store, gas station, and great restaurant! It's a short drive to a lot of other exciting and fun fitness related activities!

    Stayed in July 2022

  • Reviewed: 17 June 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Good location

    Too old

    Stayed in May 2022

  • Reviewed: 11 June 2022

    4.0
    Run by nice people, I wish them well; but this one is at the marginal end of a budget hotel.
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night

    There was no breakfast; no ice. The A/C in the room was making a screeching sound whenever it came on so Proprietor switched my room. Coffee maker in the new room was missing a tray; proprietor gave me another one. Bed had no comforter or spread that could be used for warmth; I used my own sleeping bag opened up.

    Price. Proprietors were friendly and tried to respond to requests.

    Stayed in June 2022

  • Reviewed: 11 April 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The room was very cold as the heater kept turning off. It was confusingly signed - nothing on the exterior said "Hillside Hotel". Instead, a wobbly wooden sign named it Knights Inn (and it had a faux knight theme). Interesting place but would not come back again.

    Very nice staff and clean facilities. Good location, including a great restaurant across the street.

    Stayed in April 2022

  • Reviewed: 3 January 2022

    5.0
    don’t take the cheap stays !
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Dirty sheets, floor stayed wet in bathroom

    Photos are from the past not up to date

    Stayed in January 2022

  • Reviewed: 22 November 2021

    5.0
    I was disappointed in the room but at least the location was good.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room was not clean behind the appliances, the refrigerator did not work and there was barely any hot water or water pressure

    The location in proximity to Harpers Ferry and Charlestown was great and the Mountain View was really nice.

    Stayed in November 2021

  • Reviewed: 30 October 2021

    4.0
    Disgusting bathroom
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Bathrom toilet bowl obviously had not been cleaned since the last guest and shower was in need of deep cleaning badlly. Notiied manager of this in the morning but nothing had been cleaned when we returned after dark. After re-requesting the bathroom issues to be handled, amazinglly a housekeeper came within half an hour and cleaned the bathroom. Also upon return to the room that night about 7pm there was only a trickle of water from the bathroom sink and no water availalbe in the shower. Manager advised us that she had been doing laundry and it should improve. There was still only a trickle when the housekeeper came, so she went to check into it. It finally was back to full flow..as it had been that morning when we had taken showers. Towels were thin. When I asked about a bath mat, the manager told me they were not provided. I would not stay here again unless thre was no place else to stay.

    It was a rural location within 10 minutes of Harpers Ferry and 30 miutes of Antietam battlefield. That is why we chose it. The room was homey and cozy looking, but was hard to get to feel warm. There was a place to eat across the street/highway with a good menu.

    Stayed in October 2021

Showing 1 – 25

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