43 Town Square Boulevard, Asheville, NC 28803, United States
#26 of 74 hotels in Asheville
Guests' ChoiceBased on 350 hotel reviews
8.8Cleanliness
9.2
Comfort
9.3
Location
9.2
Facilities
9.1
Staff
9.2
Value for money
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
Lesley
United KingdomVery gòod
Stayed in May 2024
Reviewed: 16 May 2024
Jess
United StatesNo complementary breakfast, but the restaurant is convenient
Outside seating and work out
Stayed in May 2024
Reviewed: 7 May 2024
Mario
United StatesNICE LOCATION, SET OUTSIDE OF DOWNTOWN, PROVIDED ALL WE NEEDED!
Stayed in May 2024
Reviewed: 26 April 2024
Christine
United StatesVery nice like a hallmark movie town
Stayed in March 2024
Reviewed: 24 April 2024
Sharon
United StatesNothing
Exemely clean.
Stayed in April 2024
Reviewed: 13 April 2024
Gail
United StatesHot tub was not working first day we arrived. Fortunately it was fixed the following day and we were able to enjoy it.
The location was great. Convenient location with lots of shopping and restaurants in a quaint setting. Very clean and friendly staff.
Stayed in March 2024
Reviewed: 1 April 2024
Chris
United StatesN/a
Everyone was super helpful and the amenities were top notch
Stayed in March 2024
Reviewed: 1 April 2024
Daniel
United Statesneed a business center or office
Stayed in March 2024
Reviewed: 25 March 2024
Eduardo
United StatesHousekeeping could have done a better job. We were missing a towel since day one, but I think that may have been a mix up in the reservation for the kids. A dirty glass wasn't replaced. Small little things that didn't really affect our stay that much.
Bar is really nice. Breakfast was great. Location is great! Room also great.
Stayed in March 2024
Reviewed: 18 March 2024
Teresa
United StatesMost hiltons have a happy hour this one didn't and rooms were overpriced
Breakfast was ok but expensive and too over 20 minutes to fix and restaurant wasn't busy.
Stayed in March 2024
Reviewed: 16 March 2024
Shelby
United StatesI felt that it was just a tad bit pricey for the stay. But I believe the location of the hotel is what causes it to go up
I liked the location, it’s in the heart of shopping center so everything is walkable. I loved the staff, very kind and welcoming. The restaurant downstairs was also nice and affordable— I would recommend them especially if you’re trying to grab a delicious quick bite. I loved having the ability to get room service via my cell phone, while utilizing the chow app! ✨
Stayed in March 2024
Reviewed: 19 February 2024
Kaycie
United StatesN/A
Proximity to great food and entertainment
Stayed in February 2024
Reviewed: 30 January 2024
Nadine
United StatesLong wait times in the restaurant
Central location Friendly staff
Stayed in January 2024
Reviewed: 15 January 2024
Leigh
United StatesNothing
Perfect location, very safe and a lot of places we could walk to
Stayed in January 2024
Reviewed: 11 January 2024
Shannon
United StatesThe pillows are HARD!! They were terrible actually. The water pressure in my room was very low. Room service came SUPER early (probably my own fault- I forgot to put the do not disturb sign on the door - but they were knocking at 8:45 am). Also-- it is NOT close to the Biltmore Estate. Though the location is convenient to som eshops and restaurants, I originally booked because it had Biltmore in the name and I thought it would be closer to the Estate- it was a bit of a ways away.
I liked the restaurant. The staff was really GREAT, friendly and attentive. The hotel was clean and quiet. The restaurant and food were 100% delicious!
Stayed in January 2024
Reviewed: 4 January 2024
Gid
United Statesnothing
Restaurant for breakfast and dinner was great.
Stayed in December 2023
Reviewed: 2 January 2024
Timothy
United StatesSpa appointments full
Location was safe and clean!! And 2 great restaurants and movie theater across street!!
Stayed in December 2023
Reviewed: 26 December 2023
Maria
United StatesEverything
Stayed in December 2023
Reviewed: 23 December 2023
Cindy
United StatesNo microwave in room.
The pool, spa and restaurant was great!
Stayed in November 2023
Reviewed: 23 December 2023
Shri
United StatesBeautiful. Clean. Great location.
Stayed in December 2023
Reviewed: 12 December 2023
Diane
United StatesNothing
Great location, wonderful staff, free parking, clean and comfortable beds!
Stayed in December 2023
Reviewed: 12 December 2023
Patricia
United StatesWindy
Rooms location valet
Stayed in December 2023
Reviewed: 11 December 2023
Watson
United StatesIt was all great
Stayed in December 2023
Reviewed: 30 November 2023
Scottie
United StatesThe room was in need of a little more cleaning
Stayed in November 2023
Skudai, Malaysia
Malinska, Croatia
Lovina, Indonesia
Stuttgart, Germany
Gili Trawangan, Indonesia
Sveti Stefan, Montenegro
Kassiopi, Greece
Oliena, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content