1300 Cinema Way, Benton Harbor, MI 49022, United States
#7 of 12 hotels in Benton Harbor
Guests' ChoiceBased on 139 hotel reviews
7.0Cleanliness
8.1
Comfort
8.0
Location
8.1
Facilities
7.7
Staff
8.0
Value for money
7.1
Free WiFi
8.0
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End of dialog contentReviewed: 31 July 2023
Sally
United StatesSome of the lights in the room didn’t work
Convenient location to shops/restaurants
Stayed in July 2023
Reviewed: 18 July 2023
Erik
United StatesMattress was way too soft and lumpy. Toilet paper was one step up from sandpaper
Staff was excellent and room was clean
Stayed in July 2023
Reviewed: 10 July 2023
Jeffrey
United StatesThe pool and hot tub were closed. The breakfast cost surprised me, because I’m used to complimentary breakfast at all other hotel stays.
It was a nice hotel. I felt the staff was kind and helpful. The breakfast was prepared exceptionally. Service at breakfast was also wonderful.
Stayed in July 2023
Reviewed: 8 July 2023
Kristie
United StatesPool not in service
Location
Stayed in July 2023
Reviewed: 1 April 2023
Alexis
United StatesIt was teenage and the halls all night could not get any sleep until after 2am
Stayed in March 2023
Reviewed: 27 March 2023
Pamela
United StatesI was under the impression that this facility was a smoke free facility. I had to smell marijuana from the time I got there until the time I left. I was awakened at 3:00 a m by the smell of marijuana. I don’t think any of the staff or security walked the halls to see if the guest were following property rules. I couldn’t watch television because there wasn’t a signal. No one asked how was my visit. In fact, the only staff at the desk when checking out, was a young lady in training.
I must say, it was very clean.
Stayed in March 2023
Reviewed: 19 January 2023
Tamela
United StatesRan out of breakfast by 9, only continental breakfast no juice only water, only booked the room cause they usually have really good breakfast. It was a disappointment
Rooms was clean
Stayed in December 2022
Reviewed: 15 November 2022
Betty
United Statesthe food and cleaning the room dirty towels left hanging on the shower
outside
Stayed in November 2022
Reviewed: 24 October 2022
Ruby
United StatesArrive Fri evening,room was clean,but the smell(sour mopped)Sat was a party next room(young people)Didn't get any sleep,so we checked out earlier than we anticipated
Staff was GREAT!!!!
Stayed in October 2022
Reviewed: 29 September 2022
Vendy's
United StatesThe beds are very uncomfortable. Like trying to sleep on a board. Not enough plug ins for computer/phones. One of the plug in over the desk looks like it had been burnt.
It was a nice place. We ate dinner at the bar, the food was great. The hot tub was working and very relaxing. The grounds, building and rooms were clean and maintained well.
Stayed in September 2022
Reviewed: 24 September 2022
Sophia
United StatesHilton standards were not met No Hilton honor bags with water and snacks No water in lobby
Customer service
Stayed in September 2022
Reviewed: 8 August 2022
James
United StatesHad to wait pass 4:30 to get checked in. That’s too long The humidity in the room is too much. The a/c needs to be looked at. Our items,the bed sheets and pillows felt all wet The tv was not working Kids above us ran for about 2 hours at night
Hot tub and pool
Stayed in August 2022
Reviewed: 2 August 2022
Quicktraveler
United StatesI think that I was a bit afraid of the crime rate in Benton Harbor. I was there to spend time in St Joseph which is very different community given the racial divide. Water quality not excellent. Suggest travelers use bottle water to brush their teeth.
Omelette portion was huge. Get in early so the cook is not in a rush. They do not like that.
Stayed in July 2022
Reviewed: 28 July 2022
Mark
United StatesThe room that I had had an LED light that blinked all night long like a strobe light in the dark room. The staff seem to always have a angry or disgruntled look on their face whatever we would pass through the lobby
The front desk clerk was on the phone the whole time during my check in and handed me my room key and Signaled his head in the direction of my room without saying a word while on the phone.
Stayed in July 2022
Reviewed: 26 July 2022
Jeff
United StatesCould have been a little cleaner. U went to use the desk phone in the room and it had something all over it. Food possibility and the Desk was sticky too. We had 2 adults and two teens in our room and only had two bath towels.
Easy to get to, safe, and nice facility.
Stayed in July 2022
Reviewed: 5 July 2022
Heather
United StatesMy back reflected a larger withdrawn and I'm not sure why, thought the breakfast was included.
Beautiful lobby, excellent staff, beds were perfect
Stayed in July 2022
Reviewed: 20 May 2022
Brian
United StatesRestaurant was not open. Nobody was at front desk a lot of the time. Room door did not lock when I left the room. Maintenance was supposed to come fix, but never did.
Rooms were clean and comfortable. Reception area was nice.
Stayed in May 2022
Reviewed: 19 July 2021
Allen
United StatesNo coffee in the lobby cold or empty!!!!!!
Stayed in July 2021
Reviewed: 17 June 2021
Timothy
United StatesThought the price was high for the room
Breakfast wasn’t available due to covid. Room was spacious.
Stayed in June 2021
Reviewed: 3 June 2024
Svenatta13
United StatesWe saw a hot tub pictured and were definitely a little disappointed to not have that amenity.
Whoever was working at the desk for check in/out was fantastic! I'm forgetting her name unfortunately, but she was a total sweetheart and helped us with every issue and question we had, including needing new room keys and lock ins. She even took the time to come around and make sure our dog was included and told the other employee (I assume trainee) that she had heard so much about Molly and had to meet her before we left. Beds were comfortable with lots of floor space between the bed and the window (retractable blinds and curtains let in tons of filtered sunlight) so we had plenty of room to set up a dog bed, get bags completely out of the way, move while we changed, packed, etc. The bathroom was immaculate with a spacious, comfortable shower, extra toilet paper, plenty of towels (seriously, I've never been given enough towels on night 1, and there were tons.) Despite the location not being exactly what we wanted (right next to the highway behind a walmart, general surrounding area aside from other hotels is a little rundown) you're no more than 20 minutes from St Joe and all it has to offer at a MUCH better price point. This is absolutely going to be a regular spot when we travel the area. I hope to see the same friendly faces next time, it really made our stay enjoyable!
Stayed in June 2024
Reviewed: 23 May 2024
Betty
United StatesBreakfast
Didn't eat breakfast, no hot food, just cereals n bread
Stayed in May 2024
Reviewed: 19 May 2024
Windmon
United StatesTerrible customer service
Location
Stayed in April 2024
Reviewed: 13 March 2024
Jessica
United StatesI didn’t like I had to pay for breakfast and stayed 2 nights
The room was cleaning
Stayed in March 2024
Reviewed: 7 March 2024
Brenton
United StatesUpdate your site ASAP……… we booked this hotel because my wife has chronic pain and it had a hot tub. NOPE WE FOUND OUT IT WAS CEMENTED OVER THAT NIGHT WHEN WE ALREADY CHECKED IN….and your pictures show a hot tub. Also on IPhone maps when you scroll down it says HOTTUB….We have 4 kids and booked this hotel for the 2 boys birthday and we booked 2 queen beds and sofa bed like we have done the past 2 years when we stayed. NOPE WE GOT TO THE ROOM AND THE SOFA BEDS WERE REMOVED DUE TO A REMODEL. They did accommodate us to adjoining rooms after they finally agreed. UPDATE YOUR SITE ASAP…. This was a total crappy experience and we would go every year because it was the only one around with a hot tub for my wife. Well that’s not the case anymore. Also who did you all use for your remodel??? Trim was falling off, paint splatter on the windows and PTAC unit. Door wouldn’t open all the way and scraped on the tile and other sketchy work. The only great thing about our stay was CHEF MARCIA. Her food was excellent.
Convenient location
Stayed in March 2024
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