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Reviews of Hilton Garden Inn Houston-Pearland 3 stars

12101 Shadow Creek Parkway, Pearland, TX 77584, United States

#4 of 11 hotels in Pearland

Guests' Choice

Review score

Based on 249 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.8

  • Location

    9.1

  • Facilities

    8.5

  • Staff

    8.9

  • Value for money

    8.3

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Showing 1 – 25

  • Reviewed: 22 March 2024

    8.0
    It was okay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The mattress was hard

    Location and the front desk clerk was very professional

    Stayed in March 2024

  • Reviewed: 29 February 2024

    8.0
    Good!
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    That the restaurant was not fully operational! Bar & grill was not operational the first night! But was notified! Also water in room was not complementary!

    Location, close to our venue that we had that weekend. Clean, safe lighting on property, and staff.

    Stayed in February 2024

  • Reviewed: 20 February 2024

    8.0
    Close to our venue but uncomfortable to be able to rest. And it was the same complaint from others in our family that st
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Bed was very uncomfortable for me and my husband

    Close to where we need to be

    Stayed in February 2024

  • Reviewed: 24 January 2024

    8.0
    Good until it wasn't.
    • Leisure trip
    • Family with young children
    • King Room - Hearing Access
    • Stayed 2 nights
    • Submitted via mobile

    Unfortunately, on the second day of our stay, a water main was damaged and there was no water.

    Nice room. Nice size room. Comfortable bed.

    Stayed in January 2024

  • Reviewed: 21 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Junior King Suite with Seating Area
    • Stayed 4 nights
    • Submitted via mobile

    Things i didn't care for: 1) I called the front desk 3 times asking for fresh towels and never received them. 2) The restaurant didn't have many options (only hamburgers). 3) All the construction in progress.

    I liked the cleanliness of the room.

    Stayed in January 2024

  • Reviewed: 3 January 2024

    8.0
    Quite nice except for the appalling room service and some of the people in charge at front desk.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 10 nights

    I got to the hotel DEcember 22nd, and that day until 27th, nobody cleaned my room, although I requested since DEc 25th night till DEc 26th night. I had lots of garbage. The people who are in charge at the front desk did nothing, except that I could get fresh towels in that period of time. Another point is that cleaning people DO NOT know how to vaccum a rug. Every tiem, even when we arrived and when they finally cleanes my room, one could find a lot of fluff and tiny things at the entrance of my room and many others. We had 3 rooms form DEc 22th -jan 1st.

    Comfotable beds, size of the room, restaurant service, nice lobby.

    Stayed in January 2024

  • Reviewed: 7 November 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room - Hearing Access
    • Stayed 1 night
    • Submitted via mobile

    No phone, no pens n paper

    No telepoine in the room and I told them but they never didbring us one. BUT they did let us in the room early, my husband was very please. Had to watch college games. Overall very pleased.

    Stayed in November 2023

  • Reviewed: 14 October 2023

    8.0
    Good location, perfect hotel, lovely staff
    • Business trip
    • Solo traveller
    • King Room - Hearing Access
    • Stayed 5 nights
    • Submitted via mobile

    The hotel is always nice and clean and the staff all very helpful.

    Stayed in October 2023

  • Reviewed: 25 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The price

    Clean

    Stayed in September 2023

  • Reviewed: 25 August 2023

    8.0
    It was good.
    • Leisure trip
    • Couple
    • King Room - Hearing Access
    • Stayed 6 nights
    • Submitted via mobile

    We were assigned to a handicap room and we’re not handicapped

    Stayed in July 2023

  • Reviewed: 11 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights

    - the Lobby was hot all the time - the food choices were limited the bed was uncomfortable - the pillows flat - I generally stay at Holiday Inn's but thought I would give Hilton a try because of the location

    The location was very convenient - the Lobby was hot all the time - the food choices were limited

    Stayed in August 2023

  • Reviewed: 17 June 2023

    9.0
    I really enjoyed staying here and would return again if ever in the area again!
    • Business trip
    • Solo traveller
    • King Room - Hearing Access
    • Stayed 5 nights
    • Submitted via mobile

    The washer and dryer left a bit of an odor. The carpet was a little sticky when walking barefoot.

    The staff was incredibly friendly and helpful. The food and drinks were always good and the facilities (I used the laundry and pool) were great as well!

    Stayed in June 2023

  • Reviewed: 28 May 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Bathroom could use some upgrades

    Breakfast better than expected staff very friendly

    Stayed in May 2023

  • Reviewed: 15 May 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Having to pay for breakfast

    The staff were very helpful

    Stayed in May 2023

  • Reviewed: 2 May 2023

    8.0
    Enjoyed my stay.
    • Leisure trip
    • Couple
    • Junior King Suite with Seating Area
    • Stayed 2 nights

    The pillows on the bed were horrible..should have brougt my own from home.

    The room was nice size.

    Stayed in April 2023

  • Reviewed: 20 April 2023

    8.0
    Convenient. I would stay here again.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    I paid extra for the high speed internet, but it was spotty. It dropped out several times. Internet is important to me when traveling for planning purposes.

    I picked this hotel for the location which was a 3 minute drive from my destination. It's a typical Hilton Garden Inn, with restaurant and conference center. It's a nice facility. Bed was comfortable.

    Stayed in April 2023

  • Reviewed: 18 April 2023

    8.0
    Very close to my destination, HCA Houston
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was little space for my wheelchair to maneuver.

    Couldn’t have breakfast, surgery

    Stayed in April 2023

  • Reviewed: 19 March 2023

    7.0
    will stay again
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    bar. patio

    Stayed in March 2023

  • Reviewed: 9 February 2023

    8.0
    I enjoyed the visit, but I’ve noticed that the Hilton brand breakfast has decreased in quality.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There’s a lot of room for improvement on the breakfast menu, especially for the price.

    Atmosphere was peaceful

    Stayed in February 2023

  • Reviewed: 6 February 2023

    7.0
    Good
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    You have to pay for breakfast. The bed was not as comfortable. The pillows were very uncomfortable. The hallway to the rooms had a very bad smell.

    The availability at the time needed. The location. Quick check in. Easy parking.

    Stayed in February 2023

  • Reviewed: 18 January 2023

    8.0
    Good hotel, but they charged me twice because I arrived in the morning after the daily check-in, and they said I had no-
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Localization is good.

    Stayed in December 2022

  • Reviewed: 17 January 2023

    8.0
    Very good
    • Business trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    No room service , not enough channels to watch. More options ore needed. Tv didn't work properly

    The room was clean and comfortable with enough amenities

    Stayed in January 2023

  • Reviewed: 25 October 2022

    8.0
    Just the facts
    • Business trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The TV 📺 would not get the national channels like fox or CBS for football 🤔 🙄 and that was disappointing 😕

    I like the location and I've stayed there 3 times this year from Birmingham al

    Stayed in October 2022

  • Reviewed: 25 October 2022

    7.0
    Overall a fair experience.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    The fitness room’s water cooler was empty, so we had to return to our room to pick up bottled water. We discovered ants in our room after returning late in the evening on the night of our last stay. Since we were checking out the next day, we dealt with it, but in a rush to leave in the morning, forgot to report it to the front desk. This is an older hotel that needs to replace it’s carpets and refresh bathrooms, to include sealing cracks where ants can be a problem.

    Good location for our needs. Excellent parking and appreciated the hotel’s automatic opening double doors at their rear entrance. It provided a wide opening when entering hotel with or without a luggage cart and was a great convenience that other comparable hotels don’t have. Our room and bathroom were clean, but obviously old. We had breakfast (not free) once during our stay. The dining area was clean, the food good, served promptly and the service friendly. We used the fitness room once. It was clean, had a good sample of different exercise equipment, sufficient room to stretch and ample supply of towels.

    Stayed in October 2022

Showing 1 – 25

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