13503 Ranch Road, Jacksonville, FL 32218, United States
#57 of 168 hotels in Jacksonville
Guests' ChoiceBased on 340 hotel reviews
8.1Cleanliness
8.4
Comfort
8.5
Location
8.9
Facilities
8.2
Staff
8.7
Value for money
8.1
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End of dialog contentReviewed: 17 April 2024
Joan
United StatesPool area was sparse and drab. Lounge chairs were uncomfortable.
Large comfortable clean rooms. Pleasant staff.
Stayed in April 2024
Reviewed: 8 April 2024
Sarah
United StatesMore expensive than other local hotels Expensive breakfast not included A red False nail was on the floor at breakfast Saturday and still there Sunday Definitely should have been cleaned away!
Comfy bed Nice entrance
Stayed in April 2024
Reviewed: 4 March 2024
Sarah
United StatesA bit pricey for a few hours layover
Close by and very friendly staff
Stayed in March 2024
Reviewed: 24 February 2024
Aquasha
United StatesNothing
Everything
Stayed in January 2024
Reviewed: 25 January 2024
Allisa
United Statesthe toilet ran all night and I woke up to water under the sink
spacious and clean room
Stayed in January 2024
Reviewed: 24 January 2024
Lynn
United StatesIt was all fine
The front desk clerk was very polite and accommodating The bartender/waiter was terrific and the chef made an excellent pasta
Stayed in December 2023
Reviewed: 21 November 2023
Tevy
United StatesThe bath tub was not working properly. The drainage was not working properly.
Location and the staff was very friendly.
Stayed in November 2023
Reviewed: 14 November 2023
Jeronn
United StatesBathtub was stopped up
Close by everything
Stayed in November 2023
Reviewed: 12 November 2023
Derisha
United StatesNo complaints
Nice clean room
Stayed in September 2023
Reviewed: 6 November 2023
Alexandra
United StatesIt was very cold in the room and thermostat had no use at all. Turned it all the way to Heat but the cold air was coming in. The Pet fee turned out to be $75 + taxes = $85. Absolutely unfair, in my opinion. Similar hotels charge $40-$50.
The hotel was clean and conveniently located.
Stayed in November 2023
Reviewed: 29 October 2023
Lori
USABring able to leave csr there while we flew to Jamaica
Stayed in September 2023
Reviewed: 20 October 2023
Nancy
United StatesWould have liked the restaurant to be open for dinner
It was convenient for traveling
Stayed in October 2023
Reviewed: 18 October 2023
Arneshia
United StatesElevator floors need replacing or to be deep cleaned
Hotel was nice
Stayed in October 2023
Reviewed: 17 October 2023
Kady
United StatesFriendly staff and very clean facility!!!
Stayed in October 2023
Reviewed: 2 October 2023
Emily
United StatesLittle issues blinds wouldn’t go up, room smelled weird, remote was glitchy just minute things. Nothing serious
The staff being so helpful and accommodating.
Stayed in October 2023
Reviewed: 1 October 2023
Vante
United StatesThe dinner and breakfast at the hotel $$
Stayed in September 2023
Reviewed: 28 September 2023
Warnick
United StatesBreakfast wasIK, not great. Think it would be better if everyone ordered from a menu or if the buffet was expanded to serve eggs or make omelette s.
It was situated close to airport. Nicely laid out, outside patio seating available. Room was nice.
Stayed in September 2023
Reviewed: 25 September 2023
Jakita
United StatesThe entire 3rd floor and my room smelled like mold. The hallway was unbearable and my room was horrible went to Walmart to purchase a humidifier for 2 days only. What a bummer
Location amazing, staff super super friendly helpful and actually ask how's your day and seem like they care
Stayed in September 2023
Reviewed: 4 September 2023
Donald
United StatesIt was good
Close to Airport
Stayed in September 2023
Reviewed: 3 July 2023
Marino
United StatesFloor was kind of felt damp and the room smelled musty. AC definitely was not functioning properly.
Stayed in June 2023
Reviewed: 26 June 2023
T'nia
United Statesn/a
Everything. It was clean & safe. I liked the entire facility.
Stayed in June 2023
Reviewed: 23 June 2023
Paul
United StatesAvailability of snacks for early daybreak flights out of JAX.
Stayed in May 2023
Reviewed: 4 June 2023
Carol
United Statesexpensive and not great breakfast
Stayed in May 2023
Reviewed: 4 June 2023
Kukla
United StatesBathtub would not drain.
The staff. Melanie at the front desk was amazing. She is definitely a people person. She made sure me & my family were well taken care of. She is awesome. Also, I hope I get his name right, Cliff was very nice to. Our bathtub would not drain so he let us shower in the room next door. Again I will definitely be back to stay again. They even gave us a complimentary breakfast do to our inconvenience.
Stayed in May 2023
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