13503 Ranch Road, Jacksonville, FL 32218, United States
#53 of 170 hotels in Jacksonville
Guests' ChoiceBased on 349 hotel reviews
8.1Cleanliness
8.4
Comfort
8.5
Location
8.9
Facilities
8.2
Staff
8.7
Value for money
8.1
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End of dialog contentReviewed: 12 June 2021
Tim
United StatesSwimming pool was dirty. I would not get in it.
Room was exactly as I had asked for. Staff was excellent.
Stayed in June 2021
Reviewed: 10 June 2021
Yolanda
United StatesBooking states breakfast included but it was additional
Location
Stayed in June 2021
Reviewed: 9 June 2021
Charmelle
United StatesThe swimming pool on day of arrival although open was so dirty with debri. The second day, the pool appeared to be clean.
Stayed in May 2021
Reviewed: 3 June 2024
Jeannine
United StatesThe proximity to the airport.
Stayed in June 2024
Reviewed: 28 May 2024
Janice
United StatesIt was a good vibe for me.
Stayed in May 2024
Reviewed: 27 May 2024
Michael
United StatesMr.cliff was veryhelpful and nice
Stayed in May 2024
Reviewed: 19 May 2024
Timothy
United StatesThe bed was very comfortable
Stayed in May 2024
Reviewed: 5 May 2024
Chevette
United StatesI didn’t realize the breakfast wasn’t included
The location The staff The comfortably
Stayed in April 2024
Reviewed: 14 April 2024
Cynthia
United StatesEasy to get to, clean room and facilities. Staff were efficient and friendly. Bed was comfortable.
Stayed in April 2024
Reviewed: 13 March 2024
Jeanise
United StatesExceptional!
Stayed in February 2024
Reviewed: 26 February 2024
Cheryl
United StatesUpon arrival the toilet was full of feces. The pillows were so soft they were like sleeping with nothing. The only window covering was a completely transparent.
I was completely unaware of and shocked when we were presented with a charge for a breakfast that is free at ALL other hotels I’ve used.
Stayed in February 2024
Reviewed: 15 February 2024
Allisa
United StatesThe bathroom and having to change rooms
Place is clean
Stayed in February 2024
Reviewed: 17 January 2024
Yoshiki
United StatesBathroom door needs painted
Cleaniness
Stayed in January 2024
Reviewed: 5 November 2023
Leslee
United StatesMany of the lobby staff members were vaping in common areas. Not a nice touch and shouldn’t be allowed around guest or inside.
Staff was super friendly and the location was great!
Stayed in November 2023
Reviewed: 8 October 2023
John
GermanyThe AC smelled really bad. There was a mild smell in the room.
Stayed in July 2023
Reviewed: 8 October 2023
Geraldine
United Statesworkable shower knob, automatic window shades, cleaner elevators, hallways
The lobby is nice. Breakfast was ok. High price for what was offered. The room: Big enough but the automatic shade buttons don't work, the bathroom shower knob is half out of the wall, elevators and hallways need new or cleaned carpeting.
Stayed in October 2023
Reviewed: 6 October 2023
April
United StatesBeds are very hard room spelt like there was mold. Bathroom door would not close because it was so warped and there was a roaches in the room.
Location
Stayed in October 2023
Reviewed: 5 October 2023
William
United StatesN/A
Great breakfast
Stayed in October 2023
Reviewed: 26 September 2023
Tekayah
United Statesclose to airport and cruise terminal. shuttle from and to airport available. breakfast and dinner included in stay. decent cable for tv options. staff extremely sweet , thorough & swift. love the keyless option on the app as well
Stayed in September 2023
Reviewed: 7 September 2023
Christopher
United StatesGood
Stayed in September 2023
Reviewed: 25 July 2023
Stephen
United StatesThe room seemed as if it needed updating
I loved the location! The suite seemed basic and there was a light moist smell in the room and bathroom, I had to use air freshners a lot.
Stayed in July 2023
Reviewed: 13 June 2023
Shannon
United StatesHot water pressure was horrible, Bathroom door didn’t lock, not cleaned well, and the toilet didn’t flush good. Also, there was a toilet full so it wasn’t cleaned.
Stayed in June 2023
Reviewed: 12 June 2023
Copeland
United StatesDrains in sink and tub were almost stopped up...drained very slowly AND rudeness of Patty in food line.
Friendliness and professionalism of Cliff and Sylvia.
Stayed in June 2023
Reviewed: 10 June 2023
Otis
United StatesI like how the front desk was great
Stayed in June 2023
Reviewed: 3 June 2023
Carol
United StatesThe bed was comfortable but the room was poorly lit. The bathroom is spacious but there’s a lot of wasted space. The sink/counter area is very cramped. The shades were broken so we couldn’t raise them efficiently to let light in. The carpeting needs a deep cleaning or replacement. The TV worked fine and the WIFI worked well. The carpet flooring in the elevators is really gross and hard to look at. The age of some components come off as dirty instead of just “worn”. Both my husband and I were disappointed because we associate “Hilton” with quality amenities and visual beauty.
We left too early for breakfast or coffee. The front desk staff are very affable and helpful. Parking was good.
Stayed in June 2023
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