821 Gravier Street, Downtown New Orleans, New Orleans, LA 70112, United States
#119 of 169 hotels in New Orleans
Guests' ChoiceBased on 1399 hotel reviews
7.7Cleanliness
8.2
Comfort
8.3
Location
8.9
Facilities
7.9
Staff
8.2
Value for money
7.8
Free WiFi
7.6
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End of dialog contentReviewed: 8 May 2024
Susan
United StatesBad attitude from a couple employees trying to get a couple things addressed: room key not working, ice machine not working. Housekeeping calling our room and knocking on the door at 8:15 AM on checkout day! Then I found out they overcharged me, again bad attitude from employee but I believe it was finally corrected.
Pet friendly, cheap, good location to get street cars to anywhere. Room was large, two queen beds, comfortable. Convenient on site valet parking with access to our vehicle anytime.
Stayed in April 2024
Reviewed: 2 May 2024
Malariah
United StatesI was charged twice for valet when I only have one vehicle.
The location was great and the room was a good size.
Stayed in April 2024
Reviewed: 29 April 2024
Monica
United StatesNo free breakfast
The roof top pool
Stayed in April 2024
Reviewed: 28 April 2024
Russ
United StatesOn here it say $50 deposit all together when I got there they charged me $50 a night
The location
Stayed in April 2024
Reviewed: 28 April 2024
Ratliff
United StatesN/A
Nice location to French quarter and other popular destinations. Felt safe all around.
Stayed in April 2024
Reviewed: 22 April 2024
Cliff
United StatesI've informed the hotel stay that the safe in my hotel room was low on battery and it never got fixed. Also, they didn't have filtered water to buy for people who travel with a CPAP. Their food prices are extreme for dinner. All purchases for basic snacks need to be purchased at the front desk. I wish they had an electronic kiosk to purchase basic snacks.
The room was very spacious for 1 person with a ok view of the city. The hotel's location is in close distance to the French Quarter and the Central Business District. The bathroom was clean, and housekeeping kept the room clean and resupplied the room with fresh linen, bathroom necessities, and coffee daily. Also, it was convenient to have the outdoor pool and the small gym on the same floor. Plus, the ability to get breakfast and/or dinner on the same floor as the lobby. The hotel wifi was good to use but you need to remind yourself it's unsecured.
Stayed in April 2024
Reviewed: 22 April 2024
Sumpter
United StatesBlack mold on shower ceiling. Beds were not comfortable.
Location was good. Staff were very helpful.
Stayed in April 2024
Reviewed: 21 April 2024
Carson
United StatesWe absolutely loved our room! Such a nice stay for such a great price. We had some issues with the AC in our room. And had to be moved to different rooms, but Kendrick (front desk) and Kevin (maintenance) worked SO hard and fast to make everything right for us! Couldn’t have asked for better! It’s not often you find somewhere that works that quick to make things right. So a big thank you to those workers for that!!
Stayed in April 2024
Reviewed: 21 April 2024
Joshua
MalawiDidn’t provide complimentary bottled water in the rooms.
Great location.
Stayed in April 2024
Reviewed: 19 April 2024
Urania
United StatesIt was located around the corner from Bourbon Street. That’s why I came to visit. I will definitely be back.
Stayed in March 2024
Reviewed: 16 April 2024
Bonnie
CanadaThe pipes and air conditioning were loud
Location was good. Front desk staff
Stayed in April 2024
Reviewed: 9 April 2024
Katrina
United StatesThe floor starts at 11 floor.
The location was great. We were able to get to Canal Street with no issues. However, the floors are high and I am afraid of elevators. Overall, we really enjoyed our stay.
Stayed in March 2024
Reviewed: 6 April 2024
Annette
United StatesPaying to park. If you are staying multiple days make sure you plan ahead to accommodate parking.
Location location location. You can walk to anywhere from this hotel. Staffs very nice and helpful. Breakfast was so good. It wasn’t free but it’s worth the cost.
Stayed in April 2024
Reviewed: 6 April 2024
Shanea
United StatesThe hotel had a smell, but overall the stay was okay.
It was in the middle of everything
Stayed in April 2024
Reviewed: 5 April 2024
Kristeena
United StatesThe keycard on the Hilton app was suppose to open all doors. It did not. We still had to go to the front desk and get an actual key card after being stuck in the elevator and couldn’t go to our room floor. That was the whole point of the digital check in and digital key card. To avoid having to carry a physical one.
Location
Stayed in April 2024
Reviewed: 4 April 2024
Latyra
United StatesMy bathroom door couldn't close because the hinges were so rusty and there was rust in the tub as well. Also, I would leave the property for hours in the morning then come back around 3pm and the house keeping staff would just be getting around to my room. Also, there was a funny smell coming from the AC that kind of smelled like mold. My allergies were set off and I would start sneezing as soon as I hit the door.
I liked that it was quiet and the public areas were clean.
Stayed in April 2024
Reviewed: 3 April 2024
Claire
United KingdomThe bar and coffee shop was never open in the two days we were there and the reception area felt very unused.
Really central hotel, great big rooms and well laid out. All things you needed were there. Location was excellent and parking really efficient. Gym well equipped and the pool on top floor was a bonus
Stayed in April 2024
Reviewed: 2 April 2024
Puskar
United StatesInternet
I couldn’t download my material using the paid Wi-Fi.
Stayed in March 2024
Reviewed: 2 April 2024
W
United StatesThe mattresses were very firm. I'm 250 lb and when I sat on the mattresses they barely even moved.
I like the fact that they were secure parking and you had to have your key card to get to your room. All the stuff was super nice and room is even very nice.
Stayed in April 2024
Reviewed: 1 April 2024
Jean
United StatesLocation and cleanliness/comfort
Stayed in March 2024
Reviewed: 31 March 2024
Brannock
United StatesHigh price parking Four nights = $180
Clean
Stayed in March 2024
Reviewed: 30 March 2024
Oglesby
United StatesNothing
Quite location
Stayed in March 2024
Reviewed: 26 March 2024
Cillaj91
United StatesKing bed was squeaky.
It's walking distance to Canal and Bourbon St.
Stayed in February 2024
Reviewed: 25 March 2024
Jessica
United StatesEverything was great.
I like that you needed your key to go to your floor. Since we were in NEw Orleans, you can never be to careful.
Stayed in March 2024
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