821 Gravier Street, Downtown New Orleans, New Orleans, LA 70112, United States
#119 of 172 hotels in New Orleans
Guests' ChoiceBased on 1444 hotel reviews
7.8Cleanliness
8.2
Comfort
8.3
Location
8.9
Facilities
7.9
Staff
8.1
Value for money
7.8
Free WiFi
7.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 June 2024
Jenni
AustraliaThe location was excellent for us as we like to walk and explore the city. It's in walking distance to the party street Brouben Street and the River walk. There is heaps of nice little Restaurants nearby. They have a guest laundry and vending machine on the 12th and 18th floor. Your room gets serviced everyday and nothing is a problem fir the staff.
Stayed in June 2024
Reviewed: 6 June 2024
Vickie
United StatesThe lobby was on the 11th floor and the website photos did not match what we got
The bed was very noisy, everytime we move it squeaked. Very uncomfortable. Also the carpet looked dirty and had spots.
Stayed in May 2024
Reviewed: 6 June 2024
Adam
United StatesNot bad overall
Stayed in June 2024
Reviewed: 3 June 2024
Michal
Slovakiai was unable to connect to wi-fi via my mobile phone (sign-in page simply did not appear). breakfast could be better - we only took it once (and one dinner on the arrival day), then we found much better options in the area.
big rooms and helpful staff. rooftop pool was nice with some great views over the city
Stayed in June 2024
Reviewed: 2 June 2024
Koray
United StatesNo free parking, only valet parking is available. There was only one staff was working in the kitchen and slow for orders for breakfast.
Walking distance all major attractions in downtown and French Quarter. Clean and safe hotel. Parking available.
Stayed in May 2024
Reviewed: 1 June 2024
Rosas
United StatesThe pool was not what you see online
It was close enough to the French Quarter to walk but far enough away it wasn't loud.
Stayed in May 2024
Reviewed: 31 May 2024
Lawrence
United StatesLocation friendly staff clean rooms
Stayed in May 2024
Reviewed: 29 May 2024
Michele
United StatesI messaged ahead that my friend would need to check in first as my flight had been very delayed. I sent her name in the morning. When she arrived in the evening she went through a lot of hassle and had to call me to intervene - luckily I was between connecting flights.
Location! Room Was really nice and clean. Comfortable beds and really nice amenities. Hotel is close to transportation and walkable to Bourbon street. Wonderful all day breakfast cafe across the street called Bread and Butter. Amazing coffee and food - good prices and great ladies behind the counter.
Stayed in May 2024
Reviewed: 27 May 2024
Wilkin
United StatesFor the price it should have came with complementary breakfast.
We loved how close it was to everything.
Stayed in May 2024
Reviewed: 21 May 2024
Jennifer
United StatesI wish there was a later - late checkout.
the staff were amazing. My flight got delayed and they were able to check me in very late. Also, I liked the makeup wipes in the bathrooms.
Stayed in May 2024
Reviewed: 20 May 2024
Jacqueline
United StatesVery clean
Stayed in May 2024
Reviewed: 20 May 2024
Harris
United StatesThe sound of the elevator moving all night.
Food was exceptional. I tried both breakfast and dinner both were delicious.
Stayed in May 2024
Reviewed: 8 May 2024
Susan
United StatesBad attitude from a couple employees trying to get a couple things addressed: room key not working, ice machine not working. Housekeeping calling our room and knocking on the door at 8:15 AM on checkout day! Then I found out they overcharged me, again bad attitude from employee but I believe it was finally corrected.
Pet friendly, cheap, good location to get street cars to anywhere. Room was large, two queen beds, comfortable. Convenient on site valet parking with access to our vehicle anytime.
Stayed in April 2024
Reviewed: 2 May 2024
Malariah
United StatesI was charged twice for valet when I only have one vehicle.
The location was great and the room was a good size.
Stayed in April 2024
Reviewed: 29 April 2024
Monica
United StatesNo free breakfast
The roof top pool
Stayed in April 2024
Reviewed: 28 April 2024
Russ
United StatesOn here it say $50 deposit all together when I got there they charged me $50 a night
The location
Stayed in April 2024
Reviewed: 28 April 2024
Ratliff
United StatesN/A
Nice location to French quarter and other popular destinations. Felt safe all around.
Stayed in April 2024
Reviewed: 22 April 2024
Cliff
United StatesI've informed the hotel stay that the safe in my hotel room was low on battery and it never got fixed. Also, they didn't have filtered water to buy for people who travel with a CPAP. Their food prices are extreme for dinner. All purchases for basic snacks need to be purchased at the front desk. I wish they had an electronic kiosk to purchase basic snacks.
The room was very spacious for 1 person with a ok view of the city. The hotel's location is in close distance to the French Quarter and the Central Business District. The bathroom was clean, and housekeeping kept the room clean and resupplied the room with fresh linen, bathroom necessities, and coffee daily. Also, it was convenient to have the outdoor pool and the small gym on the same floor. Plus, the ability to get breakfast and/or dinner on the same floor as the lobby. The hotel wifi was good to use but you need to remind yourself it's unsecured.
Stayed in April 2024
Reviewed: 22 April 2024
Sumpter
United StatesBlack mold on shower ceiling. Beds were not comfortable.
Location was good. Staff were very helpful.
Stayed in April 2024
Reviewed: 21 April 2024
Carson
United StatesWe absolutely loved our room! Such a nice stay for such a great price. We had some issues with the AC in our room. And had to be moved to different rooms, but Kendrick (front desk) and Kevin (maintenance) worked SO hard and fast to make everything right for us! Couldn’t have asked for better! It’s not often you find somewhere that works that quick to make things right. So a big thank you to those workers for that!!
Stayed in April 2024
Reviewed: 21 April 2024
Joshua
MalawiDidn’t provide complimentary bottled water in the rooms.
Great location.
Stayed in April 2024
Reviewed: 19 April 2024
Urania
United StatesIt was located around the corner from Bourbon Street. That’s why I came to visit. I will definitely be back.
Stayed in March 2024
Reviewed: 16 April 2024
Bonnie
CanadaThe pipes and air conditioning were loud
Location was good. Front desk staff
Stayed in April 2024
Reviewed: 9 April 2024
Katrina
United StatesThe floor starts at 11 floor.
The location was great. We were able to get to Canal Street with no issues. However, the floors are high and I am afraid of elevators. Overall, we really enjoyed our stay.
Stayed in March 2024
Lido di Jesolo, Italy
Iraklia, Greece
Kandy, Sri Lanka
Batsi, Greece
Ingonish Beach, Canada
Mestia, Georgia
Chiang Mai, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content