12828 San Pedro Avenue, San Antonio, TX 78216, United States
#146 of 320 hotels in San Antonio
Guests' ChoiceBased on 207 hotel reviews
7.8Cleanliness
8.2
Comfort
8.4
Location
8.6
Facilities
7.9
Staff
8.2
Value for money
7.6
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End of dialog contentReviewed: 18 March 2024
Michael
United StatesCould use some renovation. Room roof above garden tub was peeling. Garden tub would not stay full. Had to cover drain with plastic bag. Room 326
Location
Stayed in March 2024
Reviewed: 17 January 2024
Rosio
United StatesThe place is not well lit, it was hard to find, place looks like it needs so love and care, person at front desk was not happy at all. The elevator definitely needs to be replaced. Everything looks like it needs to be updated.
They had cucumber water available
Stayed in January 2024
Reviewed: 1 September 2023
Daniel
United StatesHotel interior very dated and really could use a refresh. The interior of the rooms and restrooms could use some TLC. The wall sockets and the USB Plugs are pretty loose and worn out, kind of hard to keep devices plugged in.
My Bed Was Very Comfortable, My Room Was Clean. The CSR that greeted us upon our arrival was amazing. I definitely would come back just because of her. I loved having fresh breakfast as an option however the cook really needs to learn how to cook omlettes without overcooking them. The waitress was AMAZING.
Stayed in August 2023
Reviewed: 17 July 2023
Andrea
United StatesThe hotel itself was older and property was not as well maintained as it could have been. Our bathroom had cracked tile and uneven floors.
It was close to the venue we were visiting.
Stayed in July 2023
Reviewed: 22 May 2023
Logan
United StatesI wasn’t able to use my streaming stuff to watch tv
everything was good and location was perfect
Stayed in May 2023
Reviewed: 8 May 2023
Margaret
United StatesPool on center of hotel
Spa tub
Stayed in February 2023
Reviewed: 8 March 2023
Debbie
United Statesold nasty feeling
location was decent however the bed and bedding was very old! not a good nights rest for travel! this hotel is very old and the restaurant food was horrible! needs new cooks and desperately updated! the ladies rest room in lobby was filthy And I reported to front desk! not at all Hilton representation!!!
Stayed in March 2023
Reviewed: 2 February 2023
Alain
CanadaNo lunch available
Early check in and everyone where very friendly
Stayed in January 2023
Reviewed: 27 January 2023
Joseph
United Statesground floor Room adjacent to Parking lot. not able to open the curtains.
The Staff and The Shuttle service to near by restaurants and Airport.
Stayed in January 2023
Reviewed: 2 January 2023
Lombard
United StatesThe employee who checked us in never smiled. She only looked at us once and didn't make any reply about enjoying our stay. She was very cold and uninviting 😪
The location was great! I didn't sample the breakfast. The coffee was tasty but I wish it was a bit warmer.
Stayed in January 2023
Reviewed: 21 November 2022
Latrice
United StatesThe front desk clerk should have told us the cable was not working and was out !! Plus she never sent nobody to fix our phone!!
Breakfast was great !! Worth the money
Stayed in November 2022
Reviewed: 15 November 2022
Jim
United StatesCouldn't think of anything negative other than typical Garden Inn failure to provide a free breakfast. Although staff had breakfast was wonderful and food was good!
Excellent facilities, staff and room. Couldn't have asked for better accommodations.
Stayed in November 2022
Reviewed: 31 October 2022
Norma
United Statesneed to be updated. sheets and towels were very old.
location
Stayed in October 2022
Reviewed: 26 September 2022
Travis
United StatesBest ever. Kitchen staff was very polite.
Stayed in August 2022
Reviewed: 15 September 2022
Costantini
United StatesThe room smelled musty and stale with faint remnants of cigarette smoke, and the paint on the wall and ceiling in the shower was sloughing off. They need to install exhaust fans in the bathrooms.
The location was perfect, a very easy drive to and from the airport. The bed was comfortable and the shower was hot with decent water pressure. It was a cheap price for a short weekend stay.
Stayed in September 2022
Reviewed: 23 August 2022
Lizette
United StatesThe first room smelled really bad, like wet dog, however the staff change our room. We stay for two nights and they never came to clean the room or at least change our towels .
Location is great,many things to do around the area and staff is very professional.
Stayed in August 2022
Reviewed: 15 August 2022
Dawn
United Statesour dinner tray was left in the hallway for over a day. no water available at all times in the lobby (infused container in lobby), it was there for a few short hours after we arrived the first day and then never saw it again.
how the building looked built around the pool area. dining area was attractive. lots of open area sitting available in the large lobby.
Stayed in August 2022
Reviewed: 1 August 2022
Rosa
United StatesThe pillows, bed and bedding were so comfortable! Curtains kept out the sunlight, AC worked great, had the spa rub which was amazing. Staff friendly and helpful. would definitely stay again!
Stayed in July 2022
Reviewed: 26 July 2022
Cody
United StatesMorning was a little loud, sounded like someone was using a chainsaw outside at 8am on a Saturday so we woke up earlier than we planned.
Clean, comfortable beds.
Stayed in July 2022
Reviewed: 21 June 2022
Connie
United StatesThe spa tub looked bigger in the picture. The ice machine on my floor was broken. On Booking.com breakfast was shown to be $11.95 per person.
The hotel clean. The staff was friendly. The room was comfortable.
Stayed in May 2022
Reviewed: 13 June 2022
Rebecca
United StatesMold in sink especially around overflow drain.... Nasty dirty mold...
Location and tub, beds clean as well
Stayed in June 2022
Reviewed: 12 May 2022
Kandace
United StatesI didn’t like that the room was smaller and didn’t have the same layout that was advertised for that particular room online. For example, online showed the shower and tub separate. The room that I was given, the shower and tub were one.
I liked the breakfast And the tub and how quiet it was.
Stayed in May 2022
Reviewed: 10 March 2022
Cassandra
United StatesThe view 😑got a roof view
Room was clean nice and plenty of room
Stayed in March 2022
Reviewed: 15 February 2022
Carl
United StatesThe Jacuzzi tub could be bigger
The breakfast was good, just didn't know was paying for continental but the price was good
Stayed in February 2022
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