Food was amazing

Stayed in April 2024

just waiting for an invoice via e-mail that I have requested several times but no reaction

Stayed in January 2024

No breakfast

Comfortable bed .

Stayed in November 2023

Location and breakfast were about the only thing that was value for money

Stayed in October 2023

Need to ask to make up the room one day before

Clean and everything is in proper condition, the staffs were very helpful

Stayed in October 2023

I didn't like the way the complementary breakfast was handled. I was sitting in the restaurant and an employee came up to me and gave me a bill for the breakfast. He didn't say a word, just dropped off the bill and left. I finished my coffee and went to the front desk and asked about the bill, as I understood the breakfast was part of the deal. The clerk looked up my room and said that I was correct, no charge for your breakfast, but the staff gives every person who has breakfast a bill to see if a customer wanted to leave a tip. Really? Something is wrong here.

Stayed in October 2023

We have to pay for parking!

Close to fwy & quiet area!

Stayed in October 2023

parking fee

very clean room

Stayed in September 2023

My room Smelled nasty!!!! The carpeting in hall had seen better days

Staff very nice

Stayed in August 2023

The bathroom air ventilation is not strong enough. The parking lot is small and the lines on the parking lot are fade so make it hard to park at night and we received a warning notice but this is due to the lines are not visible at night time at all. The lighting at the parking lot is not bright enough at nigh time.

breakfast is good and location is close to the airport. The premise is clean and employees are friendly and informative.

Stayed in July 2023

No complimentary bottled water for our coffee, glad we had some with us.

Comfortable bed, clean and spacious room! Enjoyed the Keurig in the room.

Stayed in June 2023

The quality of the food could be improved

All the staff is very friendly and helpful: it’s nice to be greeted with a smile! It is in a location easy to access, where there is always Uber available: perfect for a short business trip. The room was big, clean and very quiet: perfect for a goo night sleep.

Stayed in February 2023

Beds too soft, noisy extract fan in bathroom

Cleanliness, helpful receptionists, quiet room

Stayed in March 2023

No hot food for the hours I was there. I had to drive and find a restaurant.

Exceptionally clean and comfortable.

Stayed in March 2023

*$20 + tax for parking. My bad actually. I didn’t read the policy first before booking and then realized parking is not free…

*Very convenient location *Big Room * Friendly front desk person. especially the cute lady who worked on the morning shift on 2/19 & 2/20

Stayed in February 2023

Front lobby seems a little empty or bare bones, but rooms well-designed and comfy.

Nice quiet location very close to airport. Unlike most hotels, doors close quietly. Rooms seem better insulated.

Stayed in November 2022

hot breakfast isn’t great.

convenience

Stayed in November 2022

it’s a good hotel but far from the city. there’s no public transport connection so need to get taxis. Uber to the airport costs 25$, to pier 39 - 35$. No shops or restaurants around.

Stayed in November 2022

Quite an isolated location, fine for one night but no food venues open nearby.

Receptionist provided very helpful information about where to go for lunch.

Stayed in November 2022

front office staff when check in at night could be more customer service oriented.

pretty clean

Stayed in November 2022

needs some updates

workers

Stayed in July 2022

i stayed there because i was told San Francisco was risky. It is not true, SF is perfectly fine, should have stayed there instead

nothing, wrong, all normal for Hilton

Stayed in September 2022

Was overcharged at the bar and had to have the bill amended at check out. The barman was grumpy and didn’t want to serve us even though there was a half hour to closing, he wanted us to buy a drink from the ‘shop’ where the choices were terrible. That’s probably why he overcharged us - we insisted he served us with a whisky which took him all of 30 seconds! Breakfast was good but we found out that it was no use standing at the ‘wait here to be seated’ sign as we hung about for about 2 minutes only to be told just walk in and find your own table. No problem with that but just take the sign away! Thought the $18 parking was a bit steep especially when there’s plenty of it and you’re a guest at the hotel but I suppose all US hotels rip you off in that way to make a few extra bucks.

Lovely and clean. A way out of the city but an Uber was only about $20 and when you weigh up the price of staying in the city centre it was reasonable value for money. The room was massive and very clean and well equipped. The lobby was bright and airy.

Stayed in August 2022

I was charged for the breakfast that I paid for. Called twice to get the refund.

Clean, spacious room

Stayed in September 2022