1335 Avenue of Americas, New York, NY 10019, United States
#334 of 416 hotels in New York
Guests' ChoiceBased on 1068 hotel reviews
7.5Cleanliness
7.9
Comfort
8.1
Location
9.3
Facilities
7.5
Staff
7.9
Value for money
6.7
Free WiFi
7.1
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End of dialog contentReviewed: 14 May 2024
Blake
United StatesIt's HUGE and fairly expensive, The staff was fine. It's what you would expect.
This hotel met our expectations. It's conveniently located. The rooms were fine, and everything worked properly.
Stayed in March 2024
Reviewed: 13 May 2024
Nicolas
FranceThe waiting line at the reception to checkin
Excellent location, our room was spacious with a wonderful New York view!
Stayed in May 2024
Reviewed: 13 May 2024
Matthew
CanadaProtesters at the frontbdoor
Stayed in May 2024
Reviewed: 11 May 2024
Kitbodee
ThailandCheck-in line took 30+ minutes
Location is perfect
Stayed in May 2024
Reviewed: 7 May 2024
Ewa
PolandOne remote for both tvs, no microwave.
Views, comfy beds.
Stayed in May 2024
Reviewed: 7 May 2024
Hans
GermanySlow check-in procedure
Central location
Stayed in May 2024
Reviewed: 5 May 2024
Marta
BrazilComplete mess at the check-in, too many guests, very few attendants. System down all the time. Too long to check-in (+20 min wait in line) with only 2 or 3 people in front of me. My friend who arrived the next day could not check-in and enjoy his room during the whole day because there were miles of lines and hours of wait to do it. He only did it after midnight. Our first room was close to the elevator and impossible to sleep due to the noise. We had it changed to a more silent one - what was done rather quickly, as it should.
The location is good and the hotel looks nice. The view from the room was nice too. Resort fee converted to snacks/drinks amenities.
Stayed in April 2024
Reviewed: 29 April 2024
Mariko
United StatesLong lines for checking in and elevators.
Spacious guest rooms and the staff’s hospitality.
Stayed in March 2024
Reviewed: 28 April 2024
Ahmet
United Kingdomhotel was so crowded that there was queing everywhere
location was excellent
Stayed in March 2024
Reviewed: 28 April 2024
Yolanda
MexicoJust the location
Stayed in April 2024
Reviewed: 16 April 2024
Nigel
United StatesCheck in too slow at busy times (eg Friday afternoon). Needed more check in staff at that time.
Stayed in April 2024
Reviewed: 14 April 2024
Heiko
GermanyRequires refurbishment, beds are worn out, pour quality of the food at horrendous prices
Location, size of room
Stayed in April 2024
Reviewed: 13 April 2024
Valentina
United StatesNo coffee maker and refrigerator in the room. Everything needs renovation. Sorry.
Location
Stayed in March 2024
Reviewed: 11 April 2024
Kk
United StatesIt took 15 minutes to get hot water one morning in the shower, we had to pay an EXTRA unexpected "mandatory" $35/day for laundry services (which we didn't need or use) and food service (which we didn't want to use. This extra fee was not stipulated in any up front cost stated for the hotel room.
Hotel location was great - close to all attractions in NYC and close to subway.
Stayed in April 2024
Reviewed: 9 April 2024
Kk
United StatesBecause we were Hilton Honors member, we were supposed to get free waters. I called for them and no one answered the number so we only got our waters one day. One day we had no washcloths or towels, one day the shower water took 15 minutes to get hot. We were not told of the extra "required" $150 in charges we were told were for laundry we didn't need, and for extra food which we didn't want.
Location was very good, close or walkable to sites we wanted to see.
Stayed in April 2024
Reviewed: 5 April 2024
Amy
United StatesSlow elevators.
Great location!
Stayed in April 2024
Reviewed: 3 April 2024
Karin
United StatesRoom wasn’t clean Found a lot of hair Rooms are old and not in the best condition
Location
Stayed in April 2024
Reviewed: 3 April 2024
Daniela
Canadathe check in process took over an hour. possibly one hour and a half. Painful specially close to midnight.
the location
Stayed in April 2024
Reviewed: 31 March 2024
Lorenza
MexicoThe room was dirty, they just did the beds without cleaning anything else.
Lots of people and there were always lines to get in the elevators, you should have more faciliteis.
Stayed in March 2024
Reviewed: 27 March 2024
Christina
United StatesNo pool, no coffee pot, or tea kettle in the room. No free toothbrush or comb, no bible
The cleanliness and the staff were very friendly and professional
Stayed in March 2024
Reviewed: 25 March 2024
Alfred
IcelandThe refridgerator didn't work. No coffemaker nor kettle at the room
Stayed in March 2024
Reviewed: 25 March 2024
Jan
Czech RepublicA good and comfortable hotel on a good location. The breakfast is great, although quite expensive - as everything in NY.
Stayed in February 2024
Reviewed: 15 March 2024
Obumneke
NigeriaWe didn’t get the room we booked, a lot of things weren’t in our room. For example coffee maker and microwave
Its location and ambience.
Stayed in March 2024
Reviewed: 10 March 2024
Malcolm
United KingdomNo tea and coffee facilities
The room was an adapted one so had plenty of room for me to move around in my wheelchair
Stayed in February 2024
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