Reviews of Hilton Saint Augustine Historic Bayfront 4 stars
32 Avenida Menendez, St. Augustine, FL 32084, United States
#13 of 61 hotels in St. Augustine
Guests' ChoiceReview score
Based on 235 hotel reviews
8.6Score breakdown
-
Cleanliness
9.0
-
Comfort
9.0
-
Location
9.7
-
Facilities
8.8
-
Staff
9.0
-
Value for money
7.7
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 5 December 2021
Richard
United States12 reviews10“This is a very nice hotel and the staff is great.”- • Leisure trip
- • People with friends
- • Queen Room with Balcony - Bayfront View
- • Stayed 3 nights
- • Submitted via mobile
I have no complaints about the property.
the location is perfect. the property is very nice and well maintained.
Stayed in December 2021
-
Reviewed: 5 December 2021
Linda
United States3 reviews10“Can't wait to come back!”- • Leisure trip
- • Couple
- • Queen Room with Balcony - Bayfront View
- • Stayed 3 nights
I honestly don't remember the sinks being SO high. I'm not short but had to stand on my tip-toes to wash my face. I can't imagine a child having to use this sink.
Location, location, location! We stayed here for the first time last year and just got back today from another amazing vacation! It will be our annual go-to resort for our St. A trips!
Stayed in December 2021
-
Reviewed: 14 November 2021
Darin
United States4 reviews10“This was my first visit and I was pleasantly surprised.”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
No complaints
They had their own restaurant and bar. The dinner we had there was 5 ⭐. The service and suggestions to have for dinner was spot on. Everyone employee there was part of a fine tuned clock that ran perfectly and this was my first stay. The breakfast was awesome also. I sleep so deep, I haven't slept like this at home. This place is A number one place. I will tell friends and I will be back.
Stayed in November 2021
-
Reviewed: 14 October 2021
Amy
United States21 reviews1 helpful vote9.0“Great location”- • Leisure trip
- • Couple
- • King Room with Bay View
- • Stayed 4 nights
- • Submitted via mobile
We loved the location and the facility. We had issues with our shower, which they addressed snd fixed immediately.
Stayed in October 2021
-
Reviewed: 5 October 2021
Derrick
United States3 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • King Room with Balcony and City View
- • Stayed 2 nights
- • Submitted via mobile
Had ants consistently in bathroom
Stayed in October 2021
-
Reviewed: 28 September 2021
Jessica
United States8 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Queen Room with Balcony - Bayfront View
- • Stayed 3 nights
- • Submitted via mobile
I saw a couple roaches in the shower but it's Florida...
The location was incredible and the staff was very helpful.
Stayed in September 2021
-
Reviewed: 19 September 2021
Robin
United States1 review8.0“Night away 830ish”- • Leisure trip
- • Couple
- • King Room with Bay View
- • Stayed 1 night
- • Submitted via mobile
Price
Location
Stayed in September 2021
-
Reviewed: 2 August 2021
Heard
United States3 reviews10“Perfect location for st Augustine vacation”- • Leisure trip
- • Family with young children
- • Queen Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Nothing!
Great staff, perfect location!
Stayed in July 2021
-
Reviewed: 27 July 2021
Glenn
United States2 reviews1 helpful vote8.0“If you plan to stay put within walking distance of the old town, this is a lovely hotel to consider.”- • Leisure trip
- • Couple
- • King Room with City View - Mobility Accessible
- • Stayed 2 nights
The big drawback to this property is the parking. Valet parking is an inconvenience, especially when you have to wait your turn to get your car for an excursion away from the hotel. However, the parking attendants work hard and try their best. Paying $28 a day for this is a real bummer, especially when most, if not all, other properties in the area have free, self parking.
The King room was very clean and comfortable, although a little cold in decor, i.e.. no painting or other soft touches on the bare walls. Daily bottled water is a thoughtful amenity. The location in the heart of the old city is excellent.
Stayed in July 2021
-
Reviewed: 27 July 2021
Craig
United States9 reviews8.0“Great location”- • Leisure trip
- • Group
- • King Room with Balcony - Bayfront View
- • Stayed 3 nights
- • Submitted via mobile
Parking extra.
Great location. Historic hotel. Friendly staff.
Stayed in July 2021
-
Reviewed: 15 July 2021
Maryanne
United States1 review9.0Superb- • Leisure trip
- • Couple
- • King Room with Balcony and City View
- • Stayed 3 nights
I dont think that if you are paying such a high price for a room, you should pay for parking!
I loved the wraparound balcony and the jacuzzi in the room.
Stayed in July 2021
-
Reviewed: 3 July 2021
Mills
United States1 review10“Those of us who seek a quality hotel like Hilton, expect an experience that is hard to find”- • Leisure trip
- • Couple
- • King Room with Bay View
- • Stayed 1 night
- • Submitted via mobile
The property has the best location in St. Augustine! The staff is very well trained.
Stayed in July 2021
-
Reviewed: 1 July 2021
Virginia
United States9 reviews4 helpful votes10“Wonderful”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 2 nights
paying for parking
This is the perfect Hotel for location and the cleanest from other hotels I stayed at in my travels for the last 2 weeks.
Stayed in June 2021
-
Reviewed: 30 June 2021
Kasey
United States1 review8.0“it was a good experience, but i dont believe i would pay the money for what we had”- • Leisure trip
- • Family with young children
- • Queen Room - Non-Smoking
- • Stayed 5 nights
no balcany, small room, was told it was $28 for valet parking during stay and looking at my invoice, it shows that it charged per day.
location
Stayed in June 2021
-
Reviewed: 28 May 2024
Doris
United States1 review2.0“I was an unhappy experience.”- • Leisure trip
- • Family with young children
- • Queen Room with Balcony - Bayfront View
- • Stayed 1 night
- • Submitted via mobile
Overpriced, for such a bad experience.
As you will see in hallway camera, the entrance door right next to the room door was constantly being slammed by what I would assume, other guests arriving till 3am, we did not rest whatsoever. The AC would not cool either.
Stayed in May 2024
-
Reviewed: 17 May 2024
Heidi
United States10 reviews1 helpful vote6.0“Nice location and room bad poor management”- • Leisure trip
- • Family with young children
- • King Room with Bay View
- • Stayed 1 night
- • Submitted via mobile
The extremely loud alarm that went off at 2:45 am!! and nobody at the front desk could explain why except for telling you it was for your own protection!! and “I don’t know- I was not there “. Then I received a statement which showed a balance of $332.72 despite having prepaid for 2 rooms over $600 with booking.com. After that and after speaking to the front desk I got 6 more emails with statements that showed only the parking fee for 1 night of $42.60 what they charge for 1 night. Why can you not send 1 correct email???
Great location, nice clean room.
Stayed in May 2024
-
Reviewed: 11 May 2024
Nestved
United States1 review5.0“Waste of my money, I should have chosen a different hotel.”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The bed was very uncomfortable, there is no way that was a Hilton bed, more like a bed from travel lodge. The view was horrible, a view of a partial wall and the valet parking. Also in the lobby, the fragrance was overpowering, as strong as a Kirkland store, it made me nauseous.
Staff was pleasant.
Stayed in May 2024
-
Reviewed: 16 April 2024
Sarah
United States1 review7.0Good- • Leisure trip
- • Family with young children
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
By 830 am housekeeping was extremely loud right outside of our room. Not just cleaning but carrying on conversations. I realize it was a Monday a.m., but we were on vacation. Also, there is a $40 valet fee. Be aware that there isn't on-site parking available.
Proximity to everything. Clean and spacious.
Stayed in April 2024
-
Reviewed: 26 March 2024
Susan
United States8 reviews7.0Good- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Cost very high compared to others.
Access to pool, exorcise room. Location of property.
Stayed in March 2024
-
Reviewed: 13 January 2024
Joann
United States11 reviews7.0“Great location that could use a refresh.”- • Leisure trip
- • Couple
- • King Room with Bay View
- • Stayed 3 nights
- • Submitted via mobile
Property was worn. Stains and dents by shower. Safe in the room was barely secure on a pedestal in the closet. The closet door was off the track when we arrived.
Location was excellent. Close to historic downtown restaurants and shops.
Stayed in January 2024
-
Reviewed: 8 January 2024
Shelly
Canada13 reviews7.0“Was ok”- • Leisure trip
- • Solo traveller
- • King Room with Bay View
- • Stayed 2 nights
- • Submitted via mobile
The beds and room location very loud
Location
Stayed in January 2024
-
Reviewed: 4 January 2024
Michelle
United States3 reviews5.0“Expect and old hotel and streets to be noisy, we were on the first floor, and there was a person playing music outside o”- • Leisure trip
- • Family with young children
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Smells musty and moldy
Close to everything
Stayed in December 2023
-
Reviewed: 16 December 2023
David
United Kingdom1 review6.0“I slept well”- • Leisure trip
- • Couple
- • King Room with City View - Mobility Accessible
- • Stayed 1 night
I didn’t like to have to brink my morning cup of tea out of a plastic cup, the car parking charge was expensive
It was in a good location
Stayed in December 2023
-
Reviewed: 8 December 2023
Mary
United States4 reviews1.0“It was one of the worst places we have ever stayed”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The room had a view of a dumpy area and I was told that’s all they had. Also we were not told that we had to pay extra for parking. Total rip off
Na
Stayed in December 2023
-
Reviewed: 4 September 2023
Randy
United States14 reviews9 helpful votes6.0“Great location, great service & staff but a little pricey”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 2 nights
Pricey and valet parking only.
All was well. Great location. Pricey
Stayed in September 2023
Guests also reviewed these properties:
-
Americana Inn & SuitesTampa, USA
-
Ringhotel Alpenhof Haus BayernAugsburg, Germany
-
Best Western- Big Bear ChateauBig Bear Lake, USA
-
IL COLOMBAIO WINERY & RoomsMonteriggioni, Italy
-
Hotel Viñas 17Teruel, Spain
-
-
Book in Madrid- Puerta Del SolMadrid, Spain
-
Two-Bedroom Condo 801 at Villas at Swans NestBreckenridge, USA
