I know they’re in the process of redoing some of the buildings, but ours just felt a little old. We were also there for five nights and never had anyone come in to take out the trash or give us fresh towels. Not a huge deal, but would’ve been nice. There was also recycling outside, which we utilized, but no cardboard recycling, which really piled up in our room.

Great property, really enjoyed the location and the visit overall. Beautiful setting, easily access many other attractions on Hawaii. Concierge desk (I talked to two people) was oustanding. They really knew their stuff and gave great recommendations for what to do on the island. The pool was great, too, and had a pretty good happy hour at the pool bar! The water filtration stand was a nice bonus.

Stayed in February 2024

Dated rooms. The rooms are not cleaned during the stay like in a normal hotel.

Good sized rooms for families. Full kitchen. Staff had quick response to replenish towels and toiletries. Great location. Can see turtles, whales right around the resort. Very nice grounds and pool. Easy to explore the whole island. Concierge helpful in booking activities to do.

Stayed in January 2024

Could use some updating

Stayed in January 2024

the rooms are dated

The location was great with beaituful views and walking paths near by. the Kitchen was well stocked and the apartment was clean.

Stayed in December 2023

Layout of building and entire resort is confusing Lack of good directional or building signage Dead ends in sidewalk that could have quickly gotten us from building 8 to 9. Only one elevator in building and was not working for part of our stay—reluctant to trust it. lots of walking.

Friendly, helpful staff who quickly agreed to move us away from construction & blocked view of ocean. Large spacious, clean 2 bedroom/living/kitchen Convenient to Shipwreck Beach and Poipu Beach

Stayed in May 2023

Beach access

Location

Stayed in March 2023

The room was a bit on the old side, and the shower could use a detachable shower head, for kids coming back from the beach or a hike.

The room was big with all the neccessities for a family (kitchenware, washing machine, etc.). The facilities were also great - the pool was awesome and the hot tub was great. The staff was also great, and the hotel manager went out of her way to make us feel welcomed and taken care of.

Stayed in April 2023

The hot water maker broke for the building and we didn't have the hot water a whole day.

The location was excellent. We stayed at the top floor that we didn't hear people's steps above us.

Stayed in April 2023

hotel is a little dated.(room had a big enough space in the door when closed that we saw a few bugs just walk right in)

the staff were so friendly and the Easter activities they put together were fun and entertaining

Stayed in April 2023

Outside walkway tiles should be "roughed up" to prevent slips and falls. Lock on my patio door was old--difficult to open and close. Glass soap dish in bathroom should be replaced by soap dispenser or non breakable soap dish. No grab bars in tubs or showers--all of this just makes sense to prevent injuries

I did not partake of the breakfast, nor any meals at the Pointe. I cooked all meals in my suite--which has a very nice kitchen and supplies. I am concerned about the safety of the complex, and noticed a few maintenance items which should be fixed--a broken vinyl blind in my kitchen, the hanging drapes/curtains were difficult to slide--like the slides needed to be cleaned and greased, and the tiles outside walkways are REALLY slippery--a real hazard for older people and kids running around.

Stayed in February 2023

noisy people above our room.

great location, friendly staff, and clean.

Stayed in January 2023

it was a long walk from the parking to our unit

it had all the basic kitchen utensils and cookery needed. the pool was perfect for a young family.

Stayed in January 2023

the rooms are dated and in need of a good clean. our kitchen was dirty and tired.

great location. fab pool with with good pool bar. snacks were good and staff were helpful.

Stayed in January 2023

We were on the bottom floor and we could hear people walking around or moving chairs upstairs. It woke us up. Soundproofing between floors would be nice. There was no where on site to get coffee early.

The location was great in Poipu Beach. The apartment was spacious and we got a two bedroom even though we booked a one bedroom.

Stayed in September 2022

Like many resorts and hotels, this one is showing it's age and lack of upkeep. It was frustrating to have to park so far from our unit. Staff was not that helpful or welcoming

Location is great and grounds are beautiful. Rooms were very nice

Stayed in September 2022

staff was moderately friendly. the price was high

Beautiful landscape and pool

Stayed in September 2022

Great location, only a couple restaurants a very short walking distance. For the most part it’s around 25-40min walks which are totally doable but just to be aware of if you don’t have a car

Great location right on the beach. Big pool, huge rooms and loved having laundry in unit!

Stayed in August 2022

I paid for full ocean view and received partial ocean view

How bug the condo was

Stayed in July 2022

poor food options

great pool

Stayed in July 2022

no restaurant on the facility, but the pool bar had good food and drinks

the resort is beautiful and is located by the ocean

Stayed in June 2022

Hilton will need to update

Stayed in May 2022

Very expensive with poor food options

Beautiful location with fabulous pools

Stayed in May 2022

The food at the poolside restaurant is mediocre at best.

great resort, huge apartment with everything you need, from dishwasher to pizza knife. clean, comfortable. The pool is lovely for kids, and the jim is well equipped. You can rent beach chairs, umbrellas and DVD right at the resort.

Stayed in May 2022

the pool is too shallow

I enjoyed the scenery and views

Stayed in March 2022