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  5. Reviews of Holiday Inn Express Branford-New Haven, an IHG Hotel

Reviews of Holiday Inn Express Branford-New Haven, an IHG Hotel 3 stars

309 East Main Street, Branford, CT 06405, United States

#1 of 5 hotels in Branford

Guests' Choice

Review score

Based on 343 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    8.8

  • Facilities

    8.6

  • Staff

    9.0

  • Value for money

    8.3

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 7 May 2024

    8.0
    attractive, clean looking & smelling, comfortable, very satisfied all around
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    Even though I forgot my bathing suit I peered through the window of the pool area & was not delighted to see what looked like greasy foam or something floating everywhere.

    Having a real early flight I liked that to go food was available and liked the variety. (The front desk attendants were unaware of whether to go food was available.) The building outside and inside were very attractive and very clean. My room was very nice, bed & pillows comfortable and I loved the showerhead. I've come across many dumpy places that advertised nice looking pics so I was delighted to see this property was very pleasing. Thank you.

    Stayed in May 2024

  • Reviewed: 4 May 2024

    7.0
    Had we had to stay a second night, I would have requested a room change to the top floor at the back of the building!
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We were in the first floor, first room beyond the elevator! It was extremely noisy with folks using the elevator, and from the kitchen in the morning! and the room above us was constant pounding!

    It was convenient for where we had to go.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    7.0
    FEH!
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
    • Stayed 1 night

    Breakfast offering. Room cleanliness was not up to par.

    I thought breakfast should have had scrambled eggs and some bagels.

    Stayed in April 2024

  • Reviewed: 31 March 2024

    9.0
    great help from staff with my booking issue (online travel app).
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night

    the egg omelett could use imorovement

    Excellent service, very clean.

    Stayed in March 2024

  • Reviewed: 23 February 2024

    9.0
    Great stay.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Swimming pool is under renovation. Guest could use it.

    breakfast was very good. And room is spacious.

    Stayed in February 2024

  • Reviewed: 5 November 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Found some small dirty spots on the bedsheet. TV remote didn’t work smoothly.

    Good value overall. Housekeepers and people who work at the breakfast bar are very nice and friendly

    Stayed in November 2023

  • Reviewed: 10 October 2023

    8.0
    I was overall ok with the experience and would come back.
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    Kids running in the hallways and no hot water

    Only had coffee because we had to get on the road and it was too busy when we were leaving

    Stayed in October 2023

  • Reviewed: 3 October 2023

    9.0
    Very confortable. Would go back there if I return to New Haven area.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights

    Friendly and helpful staff. Comfortable large room, quiet A/C. Breakfast provided nutritiousl options, service of staff was great

    Stayed in October 2023

  • Reviewed: 22 September 2023

    8.0
    As expected, no surprises. Worth it.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The TV was not installed in the wall mount, but just sitting on on the desk looking like it could fall any time my kids moved around it (and I would get the blame). Someone slipped my bill below the door at 2-3am and woke me up; I wish I was asked if I wanted it delivered that way.

    Very large room...but very, very! Clean, comfortable. Good breakfast. Excellent.

    Stayed in September 2023

  • Reviewed: 28 August 2023

    8.0
    Comfortable, clean, convenient, with very helpful staff—excellent value.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
    • Stayed 2 nights

    We had to move to a new room because the safe was broken in our initial room. It would have been good to know that before we moved in the first time, since we did need use of one. But the reception desk employee was very nice and quick to help us make the switch.

    We didn't have breakfast at the hotel, but it looks like a nice setup.

    Stayed in August 2023

  • Reviewed: 20 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Water in shower would change temperature while in shower from hot to cold then cold to hot. It was very inconsistent.

    Everything especially morning breakfast

    Stayed in August 2023

  • Reviewed: 8 August 2023

    9.0
    Booked one night as a gift for my 8 year old daughter who likes to stay in a hotel.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Window shades too sheer, could see out to parking lot with folks walking by window. Room above us banging/stomping from 2-3:30am.

    Clean, comfortable room on first floor. Very friendly staff and excellent breakfast offerings.

    Stayed in August 2023

  • Reviewed: 23 July 2023

    8.0
    Great beds and excellent showers
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff were altogether very indifferent and not very helpful. Unusual in a Holiday Inn for staff to avoid eye contact and not even greet guests.

    Convenient location for a stopover

    Stayed in July 2023

  • Reviewed: 22 July 2023

    7.0
    Ok
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 2 nights
    • Submitted via mobile

    The room

    Stayed in July 2023

  • Reviewed: 9 June 2023

    9.0
    Great staff , clean room, and quality breakfast
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    double beds, mattress was only ok.

    excellent breakfast - omelettes, hard boiled eggs, fresh baked chocolate chip cookies, make your own pancakes, cereal, coffee/tea, assorted pastries, muffins, bagels, yogurt… a bit if something for everybody. Very clean, room was larger than expected. super friendly staff at checkin and very attentive staff at breakfast

    Stayed in June 2023

  • Reviewed: 20 May 2023

    9.0
    Superb
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The price for a room it was a lit bit high

    Room was very clean

    Stayed in May 2023

  • Reviewed: 5 May 2023

    9.0
    good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    nice rooms, big bed, nice breakfast

    convenient location and good price

    Stayed in April 2023

  • Reviewed: 15 April 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Breakfast was the typical sad hotel buffet; staff kept the area clean and well--stocked. Rooms were clean and extra pillows and towels were provided per request. Front desk staff were all very friendly and polite. Beds were comfortable.

    Stayed in April 2023

  • Reviewed: 22 March 2023

    9.0
    nice location. and breakfast was good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    elevator had an issue when we were checking out and had to help carry a child friend down 3 flights of stairs.

    clean and friendly staff

    Stayed in March 2023

  • Reviewed: 10 March 2023

    9.0
    Great, restful, stay.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
    • Stayed 1 night

    Having one more towel and two more wash cloths. I was able to get a towel from the front desk (I was actually given several, which was nice, but there were no wash cloths that could be located. We used the longer hand towels like a wash cloth. It worked, but wash cloths would have been better.

    The room was a good size. It was comfortable. The decor was appealing aw well. Breakfast had a nice selection of items. Front desk staff very personable and friendly. Easy check in and check out.

    Stayed in March 2023

  • Reviewed: 3 March 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 3 nights

    Trouble with toilet flushing

    good location, good breakfast, nice room

    Stayed in February 2023

  • Reviewed: 21 February 2023

    7.0
    ok
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    both the room sink and bathtub/shower drains were clogged and very slow to drain. room was dusty.

    location

    Stayed in February 2023

  • Reviewed: 8 February 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Mattress seemed worn out. Not very comfortable. Slow to get hot water to bathroom and shower. We’re supposed to serve breakfast until 09:30, however when we went down at 09:15 almost everything was put away. When I asked she said oh really, what time is it?

    Quick check in. Room was ready early actually.

    Stayed in February 2023

  • Reviewed: 9 January 2023

    8.0
    Oasis for the sleepy traveller.
    • Solo traveller
    • King Room - Mobility Access Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    N/A

    I was falling asleep on the road and decided to check in. Staff was nice and accommodating, considering my arrival hour. The room was very spacious and the bed was nice and firm.

    Stayed in December 2022

Showing 1 – 25

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