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  5. Reviews of Holiday Inn Express Rolla, an IHG Hotel

Reviews of Holiday Inn Express Rolla, an IHG Hotel 2 stars

1610 Old Wire Outer Road, Rolla, MO 65401, United States

#4 of 14 hotels in Rolla

Guests' Choice

Review score

Based on 184 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.8

  • Facilities

    8.8

  • Staff

    9.1

  • Value for money

    8.1

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 17 May 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Perfect location for my travels. Kind staff.

    Stayed in May 2024

  • Reviewed: 26 April 2024

    7.0
    If you're looking for a place to stay for the night don't expect to get AARP or military discount. Was told you
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Close to restaurant

    Stayed in March 2024

  • Reviewed: 17 March 2024

    9.0
    Good
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night

    Faciality was clean and breakfast was average. Only negative, the parking lot lighting was DIM! That was surprising disappointing for a Holiday Inn Express

    Stayed in March 2024

  • Reviewed: 9 November 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was great.

    Stayed in November 2023

  • Reviewed: 14 October 2023

    8.0
    Very happy
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night

    My only complaint would be the noise factor while trying to sleep. I’m not even sure who or what was making the noise

    The sheets were so nice and the bed was comfortable

    Stayed in October 2023

  • Reviewed: 2 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Dirty sheets

    Staff friendly

    Stayed in October 2023

  • Reviewed: 31 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Different staff

    Comfortable

    Stayed in August 2023

  • Reviewed: 19 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The hot tub was not available nor was the pool

    The staff went out of their way to get us in our room

    Stayed in July 2023

  • Reviewed: 12 August 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Room - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    Friendly staff. Overall Cleanliness

    Stayed in July 2023

  • Reviewed: 24 July 2023

    7.0
    It was good for what we needed.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Adequately clean, but it could have been better. We found some ants in our room, which I told the staff at checkout, and they thanked me for informing them. The pool was completely overcrowded with loud people partying, acting like it was their own personal area, and the next morning, the hot tub was closed due to "sanitary reasons" aka( I suspect)urine and food in the water. 🤢

    The beds were comfortable and the breakfast was very good. Pleasant, helpful staff.

    Stayed in July 2023

  • Reviewed: 12 July 2023

    9.0
    I am a new fan of Holiday Inn Express!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    The pool and hot tub weren’t working.

    The breakfast was wonderful, the room was quiet and clean. I particularly appreciated the staff allowing me to use their freezer to freeze my ice packs.

    Stayed in July 2023

  • Reviewed: 10 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The pool wasn't heated. The walls were so thin you could hear everyone coming and going.

    The staff were very friendly and super helpful. Breakfast was good. Room was clean.

    Stayed in July 2023

  • Reviewed: 29 November 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room with Disability Access and Roll In Shower
    • Stayed 1 night
    • Submitted via mobile

    The walk in shower let water flood the floor..

    Stayed in November 2022

  • Reviewed: 3 November 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    Great staff...good grub

    Stayed in November 2022

  • Reviewed: 17 October 2022

    8.0
    good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    rooms could use updating with toilets (way too low) and showers, who uses a tub in a motel? go walk-in.

    staff and location. FrontDesk people great, as were breakfast staff.

    Stayed in October 2022

  • Reviewed: 18 September 2022

    8.0
    It served its purpose!
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The room was a bit small for the price I paid.

    My family especially loved the pool and hot tub!

    Stayed in September 2022

  • Reviewed: 24 August 2022

    8.0
    Comfortable
    • Leisure trip
    • Family with young children
    • King Room - Disability Access
    • Stayed 1 night

    Nothing

    Good breakfast

    Stayed in August 2022

  • Reviewed: 1 August 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 3 nights
    • Submitted via mobile

    Beds weren't comfortable one bed had a soft spot in mattress, room over the top of pool had alotta moisture in the air in our room

    Staff and breakfast were very good

    Stayed in July 2022

  • Reviewed: 25 July 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Nothing. The site is noisy but that is what it is.

    Breakfast as expected. Staff were very good. When the washing machine didn't work some fixed it straight away. Reception friendly

    Stayed in May 2022

  • Reviewed: 23 July 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Disability Access
    • Stayed 2 nights
    • Submitted via mobile

    The elevator stop working. We were on the third floor.

    The breakfast was amazing!

    Stayed in June 2022

  • Reviewed: 9 July 2022

    7.0
    Comfortable and what I would expect from a holiday inn express
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The trash bin at the breakfast needed to be better attended to. The bathroom, in the room, finishing work was undesirable

    The breakfast was suitable.

    Stayed in July 2022

  • Reviewed: 20 June 2022

    8.0
    The hotel and staff in general were nice and accommodating, but the bed and pillows were awful.
    • Leisure trip
    • Couple
    • King Room - Disability Access
    • Stayed 2 nights

    First floor was too cold for me, A/C set to low. Bed was a memory foam, and I did not like it. The pillows hurt my neck and kept me from getting to sleep. After 2 days I had only 6 hours of good sleep.

    Swimming pool and hot tub were nice. Staff were very kind and friendly. Breakfast was good.

    Stayed in June 2022

  • Reviewed: 21 May 2022

    9.0
    Superb
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No pets thats nice

    Stayed in May 2022

  • Reviewed: 14 April 2022

    9.0
    Clean facilities and booking issues.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I made my request to have a 1st or second floor due to I don’t ride elevators due to claustrophobia. I can only walk one floor at the most with suitcase. Also early check in if possible. the link directly to your hotel was sent to me by booking app. I received no reply, but still thought you were taking care of it. I never have problems when I use booking. my sister and sister in law booked at least a week after me. they did not request anything special. I got there about 25 minutes before them. my room wasn’t ready. then the others arrived. Both got rooms right away. they took their stuff to their rooms and came back downstairs. shortly after I was told the room was ready. when I started to fill out the paper I saw it was a third floor room. I told her I request a Lower floor. she said she doesn’t have any requests she basically said that it must have been bookings fault. I will be contacting them also about this. then I wanted to know if I was the last one to get a room? she said the go by alphabet to get rooms ready so my sisters last name starts with B my sister-in-law’s C. mine with a K. so I was last even though I booked 1st. things are messed up with your system. We needed to get lunch so we were not able to get in our room until we got back. I did get a 1st place room. the next time I come to Rolla for an event I will check some of the other hotels.

    beds comfortable. breakfast food and comfortable place to eat breakfast. room very clean. I really appreciated the memorial table for veterans. I have not see anything like that in other hotels. 3 of the 4 people we were traveling with had a husband with complications from Agent Orange. One of the husbands died from that. in this world of disrespect of military and the flag it is great to see a business honoring our military.

    Stayed in April 2022

Showing 1 – 25

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