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Reviews of Best Western Plus Sanford Airport/Lake Mary Hotel 3 stars

3401 South Orlando Drive, Sanford, FL 32771, United States

#13 of 18 hotels in Sanford

Guests' Choice

Review score

Based on 801 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.7

  • Location

    8.4

  • Facilities

    7.3

  • Staff

    8.2

  • Value for money

    7.3

  • Free WiFi

    8.4

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Showing 76 – 100

  • Reviewed: 17 January 2023

    8.0
    good location for SFB early morning flight
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    bathroom sink drain clogged breakfast staff sitting in back, out of plasticware, bowls, and most food items by 8:30 on Sunday.

    convenient to SFB early flight

    Stayed in January 2023

  • Reviewed: 12 January 2023

    6.0
    Overnight visit
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The check-out person was rude and NASTY. She also did the breakfast buffet. Not sure what her problem was, but she was MISERALE about everything!

    The check-in person was wonderful. Very nice and professional, even though everything wasn't perfect.

    Stayed in January 2023

  • Reviewed: 1 January 2023

    7.0
    I would return
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    rooms need updating

    location to the airport is fantastic

    Stayed in December 2022

  • Reviewed: 23 December 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It smelled. I think the carpets in the whole hotel needed a good cleaning. As I said we were there just for one night. One other thing we arrived at 12: 30am the staff could have been a little more friendly , she said her speech hands me the room key never telling me the room number or where the elevator was...I guess she was tired too

    Close to a nice Diner and we really just stayed one due our flight

    Stayed in December 2022

  • Reviewed: 22 December 2022

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    The facility advertised shuttle to the airport. After checking in they said that shuttle ran starting at 8am. I chose this hotel so I could get to airport without extra costs. UBER cost $30+

    Stayed in December 2022

  • Reviewed: 8 November 2022

    7.0
    disappointed in breakfast times
    • Couple
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    breakfast only till 8 am on Friday?? out of eggs for a time on Saturday one of the ladies from front desk never smiled and not friendly

    the room was clean

    Stayed in November 2022

  • Reviewed: 14 October 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The staff, Cassandra, Angie, Gary Naielly all went above and beyond, Thank you

    Stayed in October 2022

  • Reviewed: 10 October 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    smell of disinfectant its all over the place

    distance from airport

    Stayed in October 2022

  • Reviewed: 7 October 2022

    7.0
    Was within walking distance to get something to eat and a short Lyft ride to the airport!
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The rooms are a bit outdated and they didn't provide enough towels.

    Room was clean and bed was comfortable. The proximity to the airport was good.

    Stayed in October 2022

  • Reviewed: 12 September 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Elevator was a little scary. Cabinet in room kept popping open

    Everything was good. Staff was friendly.

    Stayed in September 2022

  • Reviewed: 9 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Executive King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    There was no breakfast available

    Stayed in September 2022

  • Reviewed: 6 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    However, the room smelled like smoke or marijuana. The front desk person was unable to provide me with any change so I could get something from the snack machines. There was no complimentary breakfast this morning. The excuse the front desk person gave was that the breakfast attendent just didn't show up. Then, I upon check in I had requested a 9am shuttle service to the airport. The next morning myself, my partner, and three other guests had signed up for shuttle service about the same time. We all had flights with the next hour to hour and a half. We were informed at 8:50 or 8:55 that the employee running the shuttle was stuck in traffic and wasn't able to get there till 9:30am or so. As a result, I had to fork out more money to get an Uber to take me to the airport. Overall, the main reasons I picked this property was location which was good, room but had been smoked in, complimentary breakfast but there wasn't any, and lastly the complimentary airport shuttle service but the shuttle driver did not report to work in a timely manner to meet the guests needs. Overall, I am really disappointed in this property.

    The property was update to date interior wise, the room was well layed out. The breakfast area and common areas were nice too.

    Stayed in September 2022

  • Reviewed: 7 August 2022

    7.0
    Met our needs to get to the airport
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Front staff loud and rude

    Ok standard hotel fair for breakfast

    Stayed in August 2022

  • Reviewed: 2 August 2022

    8.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast area was a litte bit tide. Was kind of hot air in the lobby and the eating area

    Breakfast was excellent. House keeping and front desk personnel were great.

    Stayed in August 2022

  • Reviewed: 1 August 2022

    8.0
    all good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    can’t think of anything

    convenient location near airport good price good breakfast

    Stayed in July 2022

  • Reviewed: 25 July 2022

    7.0
    decent hotel close to airport with good breakfast
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    noisy at night

    close to airport with good breakfast

    Stayed in July 2022

  • Reviewed: 24 July 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff is not friendly. Refused to print a receipt for me. Breakfast was weak

    Good location in regards to Sanford airport.

    Stayed in July 2022

  • Reviewed: 22 July 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No fan in the bathroom

    Location

    Stayed in July 2022

  • Reviewed: 15 July 2022

    6.0
    it was ok.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    pool was dirty and people to loud

    very accommodating

    Stayed in July 2022

  • Reviewed: 13 July 2022

    6.0
    it was nice, the pool was the biggest is disappointment
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the pool was a huge disappointment. I didn’t want to get into the water cause it was not clean and the filter was not running

    the staff was awesome. so nice and helpful

    Stayed in July 2022

  • Reviewed: 4 July 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    close to the airport

    Stayed in July 2022

  • Reviewed: 29 June 2022

    7.0
    Good
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    poor a/c, bed not comfortable, no EV charging possible

    dog friendly

    Stayed in June 2022

  • Reviewed: 26 June 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff and facility was nice

    Stayed in June 2022

  • Reviewed: 25 June 2022

    8.0
    Everything was fine as long as we were able to get to the airport. Thank you.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Maybe a doggie bag.

    We had to leave early to cauth a plane so we didn't get breakfast. Not even get any juice.

    Stayed in June 2022

  • Reviewed: 23 June 2022

    8.0
    Very good
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    If I were to complain I would note 3 things. One, due to construction it was difficult to get into the place. That is not any fault of yours. Next, I would have like more soundproofing around the door area. You can see light all around the door and hear every conversation that takes place in the hall. Inside the room was thankfully quiet though. Lastly, I grew up in Florida so I am very much aware of the things that go bump in the night. However, we were greeted by 5 large raccoons that were snacking on trash that was just outside the dumpster and then in the room tiny mite like creatures had gathered around a box of food after it had sat on the desk for an hour or so.

    I was in town unfortunately for a funeral. Due to my late/early arrival, I didn't want to show up to my family's house at that hour. I was very happy with the fact that the facility is staffed 24/7 and I was able to check in @ 5 am. I could smell breakfast cooking and although I didnt partake it did smell delicious. The room was as described and clean.

    Stayed in June 2022

Showing 76 – 100

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