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  5. Reviews of Holiday Inn Express Hotel & Suites Savannah Midtown, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites Savannah Midtown, an IHG Hotel 3 stars

11325 Abercorn Street, Savannah, GA 31419, United States

#57 of 128 hotels in Savannah

Guests' Choice

Review score

Based on 262 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.2

  • Location

    8.2

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    7.8

  • Free WiFi

    5.0

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Showing 76 – 100

  • Reviewed: 2 November 2022

    5.0
    Passable
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Very thin walls. Could hear everything in the hallway, and people in the lobby opening and closing cabinets at 7 a.m.

    Stayed in November 2022

  • Reviewed: 24 October 2022

    4.0
    not nice
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    Bathroom needs a LOT of improvement and repairs. keurig machine explodes coffee pods. hotel had a weird vibe. elevator doesn’t have cameras and was constantly smelling like weed.

    Complimentary breakfast and kind staff

    Stayed in October 2022

  • Reviewed: 28 September 2022

    10
    Very clean and awesome customer service!
    • Business trip
    • Group
    • Queen Room
    • Stayed 1 night

    Everything was great! It was clean and the front desk staff was extremely nice. It will definitely be my new place to stay when visiting Savannah.

    I did not have breakfast because I was late to my training. I can't give a review on breakfast. I will be sure to try it on my next visit.

    Stayed in September 2022

  • Reviewed: 6 September 2022

    10
    Savannah owes me nothing!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    No complaints.

    Off the beaten path but not far from downtown. Close to shops. We don't eat pork so we were extremely happy with the turkey sausage option for breakfast. The cookies were also a pleasant surprise!

    Stayed in September 2022

  • Reviewed: 30 August 2022

    10
    Awesome customer service
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Convenience

    Stayed in August 2022

  • Reviewed: 23 August 2022

    3.0
    The savanna location not so great to stay at.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Book this location cause it was in a good spot but they didn’t have enough food for breakfast no eggs juice machine broken no cinnamon rolls juice that they put out was warm just old breakfast stuff. I even went to the pool and it was very dirty full of bugs. In the room my shower head didn’t work right the tub when you stepped in made cracking sounds. I usually stay at the holiday express but this location sucks.

    Just the location

    Stayed in August 2022

  • Reviewed: 9 August 2022

    2.0
    Not Great!
    • Family with young children
    • Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    No pool available, house keeping came late evenings to clean rooms, no a/c in small gym, breakfast was not good.. not a good experience for my vacation in Savannah

    Not much

    Stayed in August 2022

  • Reviewed: 8 August 2022

    2.0
    Terrible
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible - Roll-in Shower
    • Stayed 4 nights
    • Submitted via mobile

    Swimming Pool not available Tv service kept losing signals Items stolen from room

    NA

    Stayed in August 2022

  • Reviewed: 3 August 2022

    2.0
    Horrible location.
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    The location is away from everything...

    It had beds...

    Stayed in July 2022

  • Reviewed: 26 July 2022

    5.0
    Great location
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted via mobile

    The room looked clean, but smelled like mold. I sprayed Lysol and used Clorox wipes to clean the room, but the smell never went away.

    The location was great, and the staff was friendly.

    Stayed in July 2022

  • Reviewed: 22 July 2022

    5.0
    Won't stay at that one again
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night

    I traveled with two small children. There was extremely LOUD music playing at midnight. The hotel is being refurbished. It seemed to me that the people working there also stayed at the hotel. Will not go back to that one. I was in the breakfast area and a young lady closed the doors and said it's 9:30 time to close. She and some other staff began to fix plates of food. I do not have a problem with anyone eating, I do feel it is wrong to run out customers so they can get food. Hallways were so hot. Laundry was piled in the vending area of the 3rd floor the whole time we were there.

    The room was clean

    Stayed in July 2022

  • Reviewed: 18 July 2022

    4.0
    very poor accommodations
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Tameka at check-in was lacking in customer service and unprofessional. I booked it within 40 of arrival while on the hwy. When I got there to check on the tow ladies at the front desk continued their conversation despite me standing there. Then I was told that the suite I paid for wasn’t available, they’re all booked and no other accommodations were offered aside for a two-bed room for five people. When I asked how I would go about getting refund for the difference in rooms, Tameka’s response was “well, it’s the weekend and the rates are higher.” I was perfectly aware of the day and since I booked it within the past 40 minutes, I didn’t need that useless information. Upon getting to our rooms, we past by some foldable cots in the hallway. Perhaps in stead of offering slick and ignorant responses to valid inquiries, she can be offered training on more appropriate customer service. The a/c rattled the whole night so we had to cut it off to get some sleep. Since there were three of us crammed in one bed, we had to sweat or endure a noisy a/c. SMH

    The breakfast was great. The lady there was friendly and made sure everyone was taken care . she was friendly and professional.

    Stayed in July 2022

  • Reviewed: 18 July 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Water and room was musty. Water pressure was low.

    Location

    Stayed in July 2022

  • Reviewed: 17 July 2022

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    our room was clean, but hummed. and some construction was going on loud nosies from the celling early in the morning. could sleep.

    the staff are nice, but room service did not clean the room. only dropped off towels.

    Stayed in July 2022

  • Reviewed: 16 July 2022

    10
    Great Spot
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    The location and hospitality

    Stayed in June 2022

  • Reviewed: 7 July 2022

    6.0
    not worth the $200 we paid. Would have expected to pay closer to 140 for this location.
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Pool not available, elevator smelled like smoke, location was not good, no sheets on pull out sofa even though we said we had 6 in our family. when we asked for pillows and sheets for the pull out we were told to come down and get them because no one could bring them up. Mattress was sinking in the middle.

    rooms were clean, coffee and breakfast were good.

    Stayed in July 2022

  • Reviewed: 29 June 2022

    5.0
    Mixed feelings. Nice hotel, but they need to tighten up their security, especially at the pool.
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 4 nights

    Our first day there, we went to the pool, and there was an African American family, a mother and her 5 kids, that were not staying at the hotel. They had the hose going and were spraying it all over, and the mother was using very "colorful" language, including the F word...a lot. They were all very loud, and it was very uncomfortable. I know they weren't staying at the , hotel because we never saw them there, and asked where they got their towels, and they said their house. Two nights later, we went to the pool later in the evening for drinks and to relax, and the same woman, with a man and another couple they were with, were playing explicit R&B music very loudly and flat out having sex in the pool...both couples. And they didn't care one bit that we were sitting there. I'm pretty sure this woman knows someone on staff and has the green light to go there, but this is totally unacceptable. There was also a Hispanic man that was along with her both times, who was with them, and watching, which was also very strange.

    Breakfast very good and the hotel is actually very nice.

    Stayed in June 2022

  • Reviewed: 29 June 2022

    10
    Exceeded our expectations!
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    We booked this hotel last minute, and didn’t expect much. It exceeded our expectations! It was clean, the staff was so nice, the room was huge & breakfast was delicious! I would definitely recommend staying here.

    Stayed in June 2022

  • Reviewed: 27 June 2022

    1.0
    It was a waste of my money!
    • Leisure trip
    • Family with young children
    • Suite with Mobility Accessible Tub - Non- Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room smelled awful, mold on the shower curtain, dirty sheets, soft spots in the floor, and cracks in the roof.

    Close to town

    Stayed in June 2022

  • Reviewed: 26 June 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    the bathroom door was broken, we saw two bugs.

    the staff was very friendly and helpful, they made our stay wonderful.

    Stayed in June 2022

  • Reviewed: 11 June 2022

    5.0
    Not worth it.
    • Leisure trip
    • Family with young children
    • King Room with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    It was disgusting. Floors are nasty, the pull out was horrible, elevator was slow and there was only 1. Our toilet was terrible with water problems and flushing. Our floor carpet wasnt even put in correctly and gaps were missing. Walls were horribly repainted and that makes the walls break apart faster. I have 4 pictures attached because that was all that was allowed.

    The breakfast was pretty good.

    Stayed in June 2022

  • Reviewed: 31 May 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 2 nights

    The staff went above and beyond for the needs of my family. Even when we were a little late to breakfast they let my young daughters in and told them to "help themselves to anything left" Amazing job.

    Stayed in May 2022

  • Reviewed: 10 May 2022

    4.0
    Dirty bed linen
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Blood on the bedsheets

    Blood was on the linen (bedsheets) fortunately we had our own sheets; however, the room itself was clean..will definately stay at the hotel again

    Stayed in May 2022

  • Reviewed: 8 April 2022

    10
    Great place for the family and not far from downtown.
    • Leisure trip
    • Family with young children
    • Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Very friendly staff clean and excellent breakfast

    Stayed in April 2022

  • Reviewed: 4 April 2022

    10
    we had a wonderful time and plan on returning!
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    No complaints

    clean and friendly

    Stayed in April 2022

Showing 76 – 100

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