980 Omni Boulevard, Newport News, VA 23606, United States
#4 of 41 hotels in Newport News
Guests' ChoiceBased on 359 hotel reviews
8.5Cleanliness
8.8
Comfort
8.9
Location
8.9
Facilities
8.7
Staff
9.0
Value for money
8.3
Free WiFi
9.2
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End of dialog contentReviewed: 28 May 2024
Tysantt
United StatesUnfortunately saw cockroach in bathroom the morning after check in. Appeared to be from hole in wall behind bathroom vanity. Did not alert staff as just killed it.
Ideal location as came to town for 10k which was close proximity. Burger Theory was so convenient being located in hotel. Lobby was nice & clean good area to sit and chat. Room was clean upon check in.
Stayed in May 2024
Reviewed: 6 May 2024
Dtgm
United StatesThe evening meal at the property's restaurant, Burger Theory, was wonderful -- BUT the waitress at breakfast was grumpy and not very accommodating. The toast was hard as a rock and my wife's breakfast was slimy.
Beautiful property and very convenient to the major highways. Perfect for an overnight stop on the way to or from OBX.
Stayed in April 2024
Reviewed: 25 March 2024
Kamy
United StatesRooms had bugs.
Convenience store and restaurant with breakfast buffet.
Stayed in March 2024
Reviewed: 17 March 2024
Beverly
United StatesIt was good
It was very pleasant and all was good
Stayed in March 2024
Reviewed: 29 January 2024
Alisha
United StatesNothing. Everything was phenomenal
Needs are so comfortable. Rooms are so clean.
Stayed in January 2024
Reviewed: 2 January 2024
Brown
United StatesThe front desk was amazing .. the room size was big .. I really enjoy my stay ..
Stayed in January 2024
Reviewed: 29 November 2023
Cathleen
United StatesWould be nice to have a charger for electric vehicles on site.
I had a problem with my reservation, and Dee at the front desk helped me a lot. She took the time to review all the options with me, and investigate alternatives.
Stayed in November 2023
Reviewed: 28 November 2023
Justyna
United StatesCheck-in time late and stuff weas asking standard questions but process could be expedited. Don't ask me about my day I am tired. Its 7 pm
Very nice updated hotel, good breakfast
Stayed in November 2023
Reviewed: 27 November 2023
Chelsea
United StatesSheets in both queen beds were not cleaned, lots of stains on the sheets which were very noticeable. Housecleaning was not able to provide me with washcloths, only towels — called the staff downstairs a total of 3 times in on day for washcloths (morning, noon and evening, did not receive them until a hour before midnight.
Loved the indoor restaurant Burger Theory. Loved the complimentary coffee and tea. Loved the heated indoor pool as well as the lounge area.
Stayed in November 2023
Reviewed: 25 November 2023
Andrea
United StatesNA
The facility was clean and the customer service was great
Stayed in November 2023
Reviewed: 27 October 2023
Colin
United KingdomDecor, chair in my room, as an example, had lots of marks on the cushion.
staff were super friendly which was nice. Hotel in all honesty looked as if it was ready for a refurb, looking tired.
Stayed in October 2023
Reviewed: 5 September 2023
Bright
United StatesThere was no pool table The pool had no towels set out to dry off The night receptionist lied to us about the pool hours
The room was so spacious and the beds were comfy I slept like a baby but my sheet had nail polish stain on it that was the only turn off.
Stayed in September 2023
Reviewed: 14 August 2023
Susan
United StatesI requested a king room with a sofa I was given a double queen rolm
location access to hotel decor of room space in room
Stayed in August 2023
Reviewed: 1 August 2023
Fatimah
United StatesThe carpet felt moist and dirty
I was centrally located, had parking, elevators came quickly and the rooms were spacious
Stayed in June 2023
Reviewed: 30 June 2023
Valerie
United StatesThe use of the microwave and small refrigerator. The plate wouldn't stay in place when it was on. The refrigerator barely kept our bottles of water chilled. So, keeping our leftover food had to be trashed. The chance of eating spoiled food was a huge fear to me. No manual temperature dial was found. Parking. Handicap parking. There are no signs posted where to walk to avoid the steep hill of steps or lights along the walkway by the steps outside on the slope/hill.
The hotel's location and our floor overall were quiet. Located near the elevators, we barely heard people talking loudly at all. Very peaceful at night. Ed checked us in. Reading the reviews, he was mentioned often. It was my pleasure to have him as our desk hospitality personnel. Ed was very professional, patient, and efficient. Staff greeted us as we left and when we returned to the hotel despite the time of the day or night. I especially want to mention the female with pretty pink nails (didn't get her name) who went above and beyond that bought fresh clean washed, right out of the dryer, warm, towels and washcloths straight to our room before we had to leave for our event. Thank you!
Stayed in June 2023
Reviewed: 29 June 2023
Wicker
United StatesDoors could be more convenient for disabled users. My daughter was with me, but if I were traveling alone, I may have needed help to open the doors from my scooter.
I had a mobility scooter, and the access from the parking lot (handicapped parking spaces) to my room was very convenient.
Stayed in June 2023
Reviewed: 27 June 2023
Tanishia
United StatesClean, off the highway, quiet, friendly staff, on site restaurant
Stayed in June 2023
Reviewed: 24 June 2023
Downs
United StatesThe entrance. It's difficult to walk from your car up the hill to the lobby.
Sasha, the front desk receptionist, was very professional and polite. She listened to my concerns relative to room location and tried to accommodate me.
Stayed in June 2023
Reviewed: 28 May 2023
Oscar
United StatesThe breakfast was delicious
Stayed in May 2023
Reviewed: 13 May 2023
Forrest
United StatesFor the prices we paid, we should have had access to complimentary breakfast or snacks.
Cleanliness, friendly staff, convenient location
Stayed in May 2023
Reviewed: 24 April 2023
Wilbert
United StatesIt was not an easy process to receive towels. We needed an extra set and the front desk said they had none and noone else was working to get any. The next morning we asked again and were told we had to be put on the list. Also there were no sheets for the pullout bed in the room
Nice location and eating option convenient
Stayed in April 2023
Reviewed: 21 March 2023
Laverne
United StatesWhen approach by the young lady waitress she seem annoyed when she spoke to me … I only ask her was she our waitress.. she replied to me not in a friendly courteous way to hold on she will be with me which I understand but is how she said it.. again I approached her she used the commit WHAT IS THE PROBLEM I never said there was a problem… she was assuming again. As stated the gentleman who waited in my family who book a wedding and reception at the hotel took very good care in politeness of our guess for the reception held there over 250 people… Will come back and refer our friends and family Dates we attended March 17-19
Breakfast we had one waiter he was very very polite took special care of my family even until the last day … will look for him on our next stay…
Stayed in March 2023
Reviewed: 20 March 2023
John
United Statesnone
very clean staff was excellent
Stayed in March 2023
Reviewed: 28 February 2023
Laurie
United Statesnothing
clean, comfortable and beautifully designed.
Stayed in January 2023
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