4800 Merle Hay Road, Urbandale, IA 50322, United States
#6 of 9 hotels in Urbandale
Guests' ChoiceBased on 180 hotel reviews
7.5Cleanliness
8.0
Comfort
8.2
Location
8.3
Facilities
7.8
Staff
8.5
Value for money
7.6
Free WiFi
8.3
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End of dialog contentReviewed: 15 May 2024
Wendy
United StatesStaff not very friendly or helpful
Stayed in May 2024
Reviewed: 12 May 2024
Dawn
United StatesN/A
Great breakfast at Bennigans.
Stayed in May 2024
Reviewed: 7 May 2024
Gary
United StatesHot tub was removed. It was in the materials and a major factor in choosing the Inn. I am also disappointed there is no breakfast.
Convenient. Reliable franchise
Stayed in May 2024
Reviewed: 18 December 2023
Patty
United StatesThe toilet had not been flushed since last use, which leads me to believe it hadn't been cleaned from prior guests. We cleaned it ourselves. Entire facitity had a very run down feel to it. Pool shower had no hot water.
Staff were great. we had an issue where we were staying two nights but staff only programmed the key for one. /staff were very accomodating in resolving the issue.
Stayed in December 2023
Reviewed: 30 October 2023
Anndrea
United StatesNight check in clerk was incredibly rude (10/26) Smelled like cigarettes and Marijuana
Beds were nice and having suite options are good
Stayed in October 2023
Reviewed: 17 September 2023
Kathleen
United StatesShower tub slick
Stayed in September 2023
Reviewed: 15 September 2023
Meredith
United StatesQuiet! 👍👍
Stayed in September 2023
Reviewed: 14 September 2023
Rusty
United StatesProbably isn't the facilities fault. May be on Booking.com, but I check the Free Breakfast box. When I went down for breakfast in the morning, I was told the attached restaurant has a buffet for $16.
Stayed in September 2023
Reviewed: 12 September 2023
Vivian
United StatesThere was a very rude man working the front desk who was saying bad things about my wife as I approached the desk. When I confronted him about what he was saying and correcting him he only became more irate. I will be talking to management about this employee.
Well kept property. Clean. A very nice and helpful woman at check in.
Stayed in September 2023
Reviewed: 5 September 2023
Parker
United StatesI wasn't as nice as the majority of other Holiday Inns.
The location worked well for us. It was easy to find and convenient for our route.
Stayed in August 2023
Reviewed: 16 August 2023
Cheryl
United StatesNo breakfast. Drain was leaking in the bathroom sink but was fixed immediately. Bar in the bathtub had a loose piece.
Location was good; room had plenty of room.
Stayed in August 2023
Reviewed: 15 August 2023
Nichole
United StatesLocation close to the highway. Room was clean and check in was seamless
Stayed in August 2023
Reviewed: 14 August 2023
Sara
United StatesI was upset that I paid what i did for just one night and no complimentary breakfast. A little high priced for what you get. No hot tub either.
Staff was friendly.
Stayed in August 2023
Reviewed: 12 August 2023
Cheryl
United Statesno free breakfast.
good lovation
Stayed in August 2023
Reviewed: 20 July 2023
Ryan
United StatesBetter lightning. Kinda dark in the whole building
A little out dated but over all clean and super friendly receptionist at the desk. Nice pool area for the kids to swim
Stayed in July 2023
Reviewed: 4 July 2023
Stephen
United StatesLocation right off the interstate and close to restaurants and shopping.
Stayed in July 2023
Reviewed: 22 June 2023
Barbara
United StatesNothing every thing was ok
Na
Stayed in June 2023
Reviewed: 1 May 2023
Moesha
United StatesWelcoming and respectful!
Stayed in April 2023
Reviewed: 18 April 2023
Carrie
United StatesThe price we payed could have been cheaper considering we were next to a mechanical and it was noisy. Just wondering if I am getting my points for staying there and how it works. I have never really understood how that works
We love staying here when we visit our daughter it is so close to her home
Stayed in April 2023
Reviewed: 27 March 2023
Monica
United Statesrooms were below average and not completely clean
location and price
Stayed in March 2023
Reviewed: 18 March 2023
Susan
United StatesBreakfast was great. The employees were very nice and friendly. They were very happy to help and provide anything we needed. Great area off lobby to relax/hangout.
Stayed in March 2023
Reviewed: 12 March 2023
Wendie
United Statesdirty towels left in a bathroom when we came in, tv remote not working well, room had a small
location to where we were going
Stayed in March 2023
Reviewed: 20 February 2023
Dawn
United StatesI didn't realize when I booked that breakfast wasn't included. First, I think better customer service would have been for them to ask if I wanted to upgrade for breakfast. Second, I think $16 for breakfast when I already paid over $200 a night is too much. I ate at mcdonalds.
It was quiet and comfortable. The room was warm and easy to adjust the temp. The hotel was easy to find and get to.
Stayed in February 2023
Reviewed: 15 January 2023
Mariia
UkraineRenowned lobby but room was actually quite old, breakfast was so-so, windows rather needed cleaning
Stayed in January 2023
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