13351 State Road 535, Lake Buena Vista, Orlando, FL 32821, United States
#202 of 388 hotels in Orlando
Guests' ChoiceBased on 2168 hotel reviews
8.1Cleanliness
8.5
Comfort
8.5
Location
8.9
Facilities
8.2
Staff
8.7
Value for money
8.2
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 August 2023
Jonathan
United StatesEverything was great.
Rooms were great for my family of 7 big room and enough T.Vs. nice pool and play area.
Stayed in August 2023
Reviewed: 23 August 2023
Ailepata
American SamoaNon
Clean/quiet/the small vendors
Stayed in July 2023
Reviewed: 22 August 2023
Katia
BrazilThe breakfast was the same menu all 10 days. I would suggest to vary a little bit the menu.
The room is comfortable, location, good parking.
Stayed in July 2023
Reviewed: 21 August 2023
Heidi
United StatesThe lack of ice machines!!!
Perfect location! Great pool area! Rooms were clean and comfortable!
Stayed in August 2023
Reviewed: 14 August 2023
L
United StatesLocation, staff
Stayed in August 2023
Reviewed: 10 August 2023
Markus
GermanyBreakfast had no fruit or cheese slices Pool was too crowded on weekends
Nice pool, clean room, friendly employees
Stayed in August 2023
Reviewed: 2 August 2023
Arlene
United StatesCan not think of anything I didn't like
Staff was friendly. The room and hotel was clean.
Stayed in July 2023
Reviewed: 31 July 2023
Latayna
United StatesIt wasn't nothing I didn't like
Everything always
Stayed in July 2023
Reviewed: 30 July 2023
By
United StatesThat my coffee maker did not work, where the Kleenex paper goes it was left empty and a light did not work.
Muy limpio y cómodo
Stayed in July 2023
Reviewed: 30 July 2023
Monica
United StatesBathroom wasn’t clean !! No bath-rug, no shower cap, no laundry bag. Also the day of check-out, our door was tried to get opened since 8:00 am. Cleaning crew attempted this at least twice. And Check out was at 11 am. Elevators were kind of slow. Sorry, but I can’t recommend it.
Close to Disney parks, restaurants, and other places of interest.
Stayed in July 2023
Reviewed: 29 July 2023
Adriana
United StatesOur room wasn't ready at check in, we came a long way and had a dinner reservation so this was not ideal. We were informed that 4 rooms needed to be cleaned ahead of ours and it was already 15 mins past 4pm. At first they offered us a smaller room, but it wasn't until my husband seemed upset that they were able to put us in a room exactly like the one we booked. So why did we have to wait? Why couldn't that one have been ready at check in?
The room was clean, and I loved the dove products in the bathroom.
Stayed in July 2023
Reviewed: 19 July 2023
Natalia
ColombiaGreat value , great place . Nice pool, very friendly staff, close to all you want to visit in orlando and Kissimmee. Highly recommended
Stayed in July 2023
Reviewed: 15 July 2023
Obed
United StatesThe ridiculous fees they charge per night after extending two extra nights vs my original booking rate thru booking.com I will not be staying there ever again!
Stayed in July 2023
Reviewed: 14 July 2023
Ailepata
American SamoaShuttle to the airport for the customers
I would like to come visit again and the television chanels and options are updated to smart tv.
Stayed in July 2023
Reviewed: 13 July 2023
Dawn
United StatesThe security gate was never down.
Our room was quite cozy! The beds were so comfortable! The staff was AMAZING!
Stayed in July 2023
Reviewed: 13 July 2023
David
United StatesNo Couch In Room.
Everrything was nice except the couch was missing out of our room.
Stayed in July 2023
Reviewed: 11 July 2023
Ameeda
United Arab EmiratesOverall
Stayed in July 2023
Reviewed: 9 July 2023
Sarah
United StatesThere was no breakfast buffet.
The room and staff attention.
Stayed in July 2023
Reviewed: 7 July 2023
Mayra
United StatesBreakfast was great. Loved the mickie mouse waffles
Stayed in July 2023
Reviewed: 6 July 2023
Jayesh
United Statesthe time limit on the computer in business center.
rooms were good. Beds were not the best, Overall good facility, good location, friendly staff, no problems. Will surely come again.
Stayed in July 2023
Reviewed: 4 July 2023
Olga
United StatesThat I had to pay resort fee
We did no have breakfast included in price paid?
Stayed in July 2023
Reviewed: 3 July 2023
Jazsmin
United StatesI felt like it was a bit overpriced for what it was
It was very clean!
Stayed in June 2023
Reviewed: 3 July 2023
Andrew
United StatesNo problems
Family atmosphere
Stayed in July 2023
Reviewed: 2 July 2023
Nyalar
Trinidad and TobagoI would like airport shuttle to and from
The relaxation
Stayed in June 2023
Reviewed: 2 July 2023
Francesca
ItalyPool water could be a little cleaner, but not a major issue.
Super comfy bed, large room, very friendly staff. The pool had really fun activities for children throughout the day. Very convenient for Disney World and Universal Studios with free shuttle service.
Stayed in July 2023
Kraków, Poland
Cabourg, France
Cassino, Italy
Seville, Spain
Curitiba, Brazil
Palmi, Italy
Nassau, Bahamas
Santa Cruz, Portugal
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content