249 Ruccio Way, Lexington, KY 40503, United States
#23 of 88 hotels in Lexington
Guests' ChoiceBased on 115 hotel reviews
8.7Cleanliness
8.9
Comfort
8.9
Location
9.2
Facilities
8.8
Staff
9.0
Value for money
8.3
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End of dialog contentReviewed: 15 May 2024
Brigette
United StatesI am a Hilton Honors member. Thus the reason for picking this facility. I was very disappointed to find out that my stay did not count toward my rewards. I would never have used this method for booking had I know.
The breakfast had a good variety and the employees were very accommodating.
Stayed in May 2024
Reviewed: 14 May 2024
Teresa
United StatesVery quite nice to have sitting area. Breakfast wasn’t much not like most places no pancakes or waffles few choices
Stayed in May 2024
Reviewed: 24 March 2024
Lyudmyla
United StatesClean room, good breakfast
Stayed in March 2024
Reviewed: 11 March 2024
Marva
United StatesThere wasn't an indoor pool.
The room was bigger than expected. Breakfast was good, there was a good selection of items.
Stayed in March 2024
Reviewed: 5 February 2024
Anthony
United StatesThe only complaints I have is I guess my room was right beside the staircase and every time someone would go up and down you could hear it till they reached the top/bottom
The breakfast was delicious the room was nice clean and everything I expected I didn’t know this when I booked it but my room also a ceiling fan and I could control my heat and air in my room by the thermostat
Stayed in February 2024
Reviewed: 16 January 2024
Lindsay
United StatesThe room I booked was not available for an unknown reason when I arrived…at midnight. No one from the hotel contacted me to let me know so that I could agree to the change (two rooms instead of one) or choose different accommodations. My review would be much lower if the man who was working the front desk when I arrived hadn’t been so nice and helpful.
Very clean, very nice rooms. The man who checked us in was extremely helpful when the room I booked was somehow not available when I arrived. Breakfast was good, and all the staff that I encountered were very friendly.
Stayed in January 2024
Reviewed: 4 December 2023
Patricia
United StatesSeating area outside the bedroom
Stayed in November 2023
Reviewed: 26 November 2023
Julie
United StatesBeautiful rooms Clean
Stayed in November 2023
Reviewed: 23 November 2023
Doreen
United StatesThe charge for pet stay little steep.
Location and cleanness
Stayed in November 2023
Reviewed: 14 October 2023
Christopher
United StatesLimited number of dining options within walking distance. Had to wait several minutes at front desk yelling “hello, anybody there?” for key assistance before the desk manager (who was chatting outside with friends) noticed me standing there and came in to help.
Clean and comfortable suite. The proparty is located in a quiet light-commercial area close to major roads and highways but far enough to avoid noise and excess traffic.
Stayed in October 2023
Reviewed: 19 August 2023
Angie
United StatesNo complaints at all. I would recommend not charging for pets at all, simply because at this hotel (and 2 others from other chains on this same trip) I was advised that "if it's a service animal, there is no charge." I think the person was being helpful in advising me of this fact. I was not completely being encouraged to lie but could have lied to just have my dog's stay be free. Instead, another competing hotel chain just welcomes pets for free. No charge, size limit or deposit, etc.. but you seem to be assigned to a room on the "pets" designated floor. Because of this, I would have stayed at that chain without even researching anywhere else, if there was a location in Lexington.
Staff was great and the managers welcome event was unexpected and very nice
Stayed in July 2023
Reviewed: 22 July 2023
Phoebe
United StatesThe parking at this hotel needs major upgrades. Handicap parking is almost nonexistent, with the markings all worn off on the four spots on the north side of the building . Those spots were always taken by vehicles with no handicap placard or tag. The handicap spots on the south side, next to pool, have no ramps for wheelchair access. Hotel needs to address this issue because they are definitely not a handicap friendly hotel.
Great clean hotel and friendly staff.
Stayed in July 2023
Reviewed: 1 July 2023
Dianne
United StatesI feel like the carpet throughout could use a good cleaning and the floor in kitchen area of the room seemed a little sticky. But I don't go barefoot anywhere, just a suggestion!
The location is great, close to anything anyone would want or need! The hotel pool, which I might add had a handicap lift and the hotel itself was very accessible. The pool, breakfast and amenities were nice. Comfortable seating outside, even a seating area for us smokers! This would be my choice hotel when staying in Lexington.
Stayed in June 2023
Reviewed: 11 May 2023
Scott
United StatesThe living room could have used more than just a couch. An extra chair would go a long way for family use of the suite. Breakfast house could be extended.
Breakfast offerings were fair. Location was off the main road which was very nice. Easy access to shopping, eating, interstate, etc.
Stayed in May 2023
Reviewed: 1 May 2023
Becky
United StatesLocation good and a nice breakfast each morning
Stayed in April 2023
Reviewed: 7 April 2023
Michael
United StatesService, room, safe location , breakfast
Stayed in April 2023
Reviewed: 29 March 2023
Neace
United Statesto much price to high
very nice n clean
Stayed in March 2023
Reviewed: 20 March 2023
Gary
United StatesBreakfast was good and location convenient.
Stayed in March 2023
Reviewed: 18 March 2023
Michael
United StatesFriendly. Good check-in, and out times. Breakfast.
Stayed in March 2023
Reviewed: 9 March 2023
Kelly
United StatesStaff!
Stayed in March 2023
Reviewed: 30 December 2022
Aziz
MalaysiaShould have more variety of food for breakfast
We really loved the one-bedroom suite with the 2 beds and the sofa bed was new and very comfortable. The room was well designed and had all the facilities mentioned in the booking.com website. Overall, we enjoyed our brief one-day stay in this hotel.
Stayed in December 2022
Reviewed: 19 December 2022
Marc
United StatesThermostat did not work. I had to replace batteries. TV was old and color was off. Ask to replace butt never did. Lack of maintenance people on staff. Expensive for what we received.
Location, suite style room
Stayed in December 2022
Reviewed: 18 December 2022
Jenny
United Statesno complaints
very clean!! great location
Stayed in December 2022
Reviewed: 19 November 2022
Anne
AustriaA machine with capuccino would have been nice! But that was a very minor point.
Good selection, warm food.
Stayed in November 2022
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