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Reviews of Homewood Suites by Hilton Raleigh/Crabtree Valley 3 stars

5400 Homewood Banks Drive, Raleigh, NC 27612, United States

#56 of 110 hotels in Raleigh

Guests' Choice

Review score

Based on 265 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.2

  • Location

    8.9

  • Facilities

    8.0

  • Staff

    8.8

  • Value for money

    7.9

  • Free WiFi

    7.1

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Showing 1 – 25

  • Reviewed: 24 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The mattress was not comfortable. It was to soft.

    Stayed in April 2024

  • Reviewed: 9 April 2024

    8.0
    Smooth, clean
    • Leisure trip
    • Couple
    • King Suite with Balcony - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Location, and cleanliness

    Stayed in April 2024

  • Reviewed: 31 March 2024

    9.0
    Wonderful and comfortable.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The blanket on our bed seemed a little small. My wife kept stealing it from my side. There were weird mechanical noises heard most nights. They didn't keep us up but were a little annoying.

    The place was clean, big, and attractive. The reception, dining area was very big and had a beautiful fireplace in the middle. The grounds seemed beautiful for our location, which was in the city. The staff was very pleasant, especially the lady running the morning breakfast....she needs a raise. Our room was large and comfortable.

    Stayed in March 2024

  • Reviewed: 5 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Suite with Balcony - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Our room had some bad stains on floor , and shower curtain was letting water allover floor

    Very nice staff very clean good breakfast great location

    Stayed in February 2024

  • Reviewed: 2 November 2023

    8.0
    The stay was good.
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights

    The staff was good.

    Stayed in October 2023

  • Reviewed: 17 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Booking.com

    The front desk was really nice and tried help me out since booking.com didn't nothing to solve my room situation

    Stayed in October 2023

  • Reviewed: 4 September 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Building was older than expected, updates are needed. Toilet would run if handle wasn’t flushed a certain way. Cracks were found all along the ceiling.

    Staff was exceptional!

    Stayed in September 2023

  • Reviewed: 19 April 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Two-Bedroom Suite with One King And Two Double Beds - Non-Smoking
    • Stayed 1 night

    rooms are alittle dated

    location was great!

    Stayed in March 2023

  • Reviewed: 10 April 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Outdated rooms

    Friendly staff nice room love the breakfast

    Stayed in April 2023

  • Reviewed: 28 March 2023

    7.0
    Good
    • Solo traveller
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    the room wasn’t properly clean and sheets weren’t soft

    east location

    Stayed in March 2023

  • Reviewed: 20 March 2023

    7.0
    Disappointed
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with One King And Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Suite was good for the family size but several things were broken...elevator button to go down, bathroom door was cracked, counter was literally cracked in half... You had to request bacon or sausage. It wasn't out with breakfast and they literally ran out of eggs. For the money we spent to have her family in one suite at the hotel. It was a very big disappointment.

    Hotel was close to the activities that we were in town for.

    Stayed in March 2023

  • Reviewed: 10 January 2023

    9.0
    Great location and property
    • Business trip
    • Solo traveller
    • King Suite with Balcony - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast could have been a little better

    location and clean room/property

    Stayed in January 2023

  • Reviewed: 2 November 2022

    7.0
    Overall, our stay was good, but the hotel needs some updating!
    • Leisure trip
    • Couple
    • Queen Studio Suite - Non-Smoking
    • Stayed 2 nights

    Our suite was dated, some of the wallcoverings were peeling & shabby. The suite itself was ok for our needs but the bed linens were different as there was a bottom sheet, a dust ruffle was your top sheet & I guess it was supposed to be a duvet cover on top.

    The breakfast was nice. My husband had surgery 1st thing in the morning so the breakfast time was great & I could take it to go, I did supply my own bowl. The next morning the only option he could eat was scrambled eggs & oatmeal.

    Stayed in November 2022

  • Reviewed: 28 October 2022

    9.0
    Superb
    • Family with young children
    • King Suite with Balcony - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The veiw

    Stayed in September 2022

  • Reviewed: 11 October 2022

    8.0
    Great! Nice stay for the family
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    My only "complaint" was the fold out bed. The furniture in the livingroom was too bulky to use the fold out bed, so my 2yr old slept on the couch. It wasn't really a problem because my kid will sleep anywhere, including the floor. But it would've been nice to have a proper bed with bedding. So if you NEED the fold out bed, look elsewhere.

    I liked the location to pretty much anywhere within Raleigh. It was also a well kept hotel. It was clean & modern.

    Stayed in October 2022

  • Reviewed: 22 August 2022

    8.0
    Nice but not exceptional
    • People with friends
    • Two-Bedroom Suite with One King And Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The kitchen didn't have enough kitchen stuff. Need dish soap along with dishwasher soap. 1 of the beds was not comfortable. The carpet is worn needs to be replaced with vinyl flooring it will keep mold and bugs down to minimum. I saw and killed a couple of bugs, but it is hard to keep under control with all the people coming and going. The pool was dirty and had bugs in it. The water was extremely cold. The lawn furniture was ripped and the mosquitoes were awful. They only had 3 outside towels for any one to use. Need to use a different brand of coffee and get different creamers in stock.

    Proximity to crabtree mall and PNC arena. The room was spacious. The breakfast was great, but I didn't care for the coffee. The staff doing breakfast was exceptional.

    Stayed in August 2022

  • Reviewed: 10 August 2022

    9.0
    Great stay. The staff and service was excellent. Parts of the property are looking run down.
    • Business trip
    • Solo traveller
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night

    The lamp shade in the living area was damaged., severely. I had to jiggle the toilet several times for water to refill the tank. There were no kitchen utensils in the drawer.

    Stayed in July 2022

  • Reviewed: 1 August 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with One King And Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was in a great location! The pool area was nice and clean. The water pressure for the shower was GREAT! The front desk staff were friendly

    Stayed in July 2022

  • Reviewed: 25 June 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Everything was really nice except 1 elevator working. Took a long time to go up and down to get to and from room.

    Breakfast was good and clean area. Room was really nice and affordable. Staff nice.

    Stayed in June 2022

  • Reviewed: 14 June 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with One King And Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool was closed and that was the main reason we chose to stay at this hotel

    Stayed in June 2022

  • Reviewed: 8 June 2022

    7.0
    Disappointed in the stay. Was not worth what I paid for the room.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with One King And Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The property smelled old, the pool was broken when we got there (was fixed before leaving), and the guy that checked us in when we got there was rude.

    I location and breakfast were great

    Stayed in June 2022

  • Reviewed: 3 June 2022

    7.0
    My kids enjoyed the room. Wish the pool was working!!!
    • Leisure trip
    • Family with young children
    • King Suite with Balcony - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pool wasn’t working. There were no trash bags in the room & the curtains had stains.

    I like the room.

    Stayed in May 2022

  • Reviewed: 16 May 2022

    9.0
    Awesome experience, felt comfortable
    • Leisure trip
    • Family with young children
    • Queen Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Free Breakfast

    Beds were so comfy, we didn’t want to wake up to our alarms in the morning! My husband son and I were able to sleep in the king bed together.

    Stayed in May 2022

  • Reviewed: 16 May 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room could’ve been more cleaner. There were stains on the curtains. There was also stain on the lamp shades. There also is a smell . The pool hasn’t been clean yet

    The location was great. The room size was good

    Stayed in May 2022

Showing 1 – 25

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