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Reviews of Extended Stay America Suites - Philadelphia - King of Prussia 2 stars

400 American Avenue, King of Prussia, PA 19406, United States

#13 of 14 hotels in King of Prussia

Guests' Choice

Review score

Based on 331 hotel reviews

5.3

Score breakdown

  • Cleanliness

    6.0

  • Comfort

    6.1

  • Location

    7.6

  • Facilities

    5.6

  • Staff

    6.9

  • Value for money

    5.9

  • Free WiFi

    6.2

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Showing 1 – 25

  • Reviewed: 23 May 2024

    6.0
    It smelled in the hall way and I didn’t get the breakfast that was promoted. Cool trip though
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No breakfast. They promoted breakfast.

    Bed was soft. Service was cool

    Stayed in May 2024

  • Reviewed: 1 May 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night

    The non smoking room smelled like smoke very bad. You had to take the lid off of the toilet every time you used it & jiggle the insides for it to flush. Was not worth the money.

    The woman at the front desk was very friendly when we arrived. The location was nice.

    Stayed in April 2024

  • Reviewed: 9 April 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The Front Desk was exceptional and very understanding.

    Stayed in April 2024

  • Reviewed: 18 February 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Poor facility. Got checked in to an occupied room. Room was dirty. Hair all over the bathroom tub.

    Location. Located behind the mall.

    Stayed in February 2024

  • Reviewed: 8 February 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night

    No usb phone charger ports. Shower leaked. Toilet didn't want to flush correctly.

    Stayed in January 2024

  • Reviewed: 27 November 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room smelled unclean, the refrigerator was loud it woke me up when running and scared me way too many time. I tried to tell staff but they did not care so I left a day early and went somewhere else

    Location

    Stayed in November 2023

  • Reviewed: 20 November 2023

    4.0
    It could be better
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    beds and pillows

    location of area

    Stayed in November 2023

  • Reviewed: 13 November 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night

    Lack or poor quality of amenities, e.g. there were no cups; soap very abrasive, dries skin, towels were thin and were scratching skin. Breakfast more than bad: even 'tea bag' was just powder tea bag, there is absolutely nothing edible in the 'breakfast' menu.

    Location is good, and rooms are relatively spacious.

    Stayed in November 2023

  • Reviewed: 23 October 2023

    5.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel wasn’t up to good cleaning standards. The hall ways wasn’t swept or vacuumed. The room wasn’t swept or vacuumed. There was hair on the sink in the bathroom, as well as in the tub and on the toilet. The stay was good but the cleaning of the hotel and rooms definitely need to be done better.

    The location and price was great.

    Stayed in October 2023

  • Reviewed: 19 October 2023

    5.0
    Inexpensive place for events at casino
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The full trashcan left in our room from previous guests, sat outside our door to be dumped. The broken key access pad on the other side of building. Tried to get in building while raining, we had to get back in our vehicle and go around building to get in.

    Location to events attending. Location to interstate. The full size refrigerator was great!!

    Stayed in October 2023

  • Reviewed: 16 October 2023

    6.0
    It’s cheap, clean, and quite. The room was spacious and the staff were super nice. Water pressure was great!
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The hallways have a weird smell to them and the furniture is old including the beds which did hurt my back.

    Location was great. Beautiful scenery. Staff was friendly.

    Stayed in October 2023

  • Reviewed: 13 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Since it's an extended stay it would have been preferable if the rooms came with kitchen items ie a few utensils, a few dishes and maybe a pot/ or two.

    The room was very clean. The staff were friendly.

    Stayed in October 2023

  • Reviewed: 8 October 2023

    6.0
    Average stay
    • Leisure trip
    • Couple
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No breakfast.. just a coffee at the lobby..

    The beds were comfortable and rooms were spacious

    Stayed in October 2023

  • Reviewed: 5 October 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No towels,shampoos,

    Good location

    Stayed in October 2023

  • Reviewed: 11 September 2023

    5.0
    fine
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    Staff was unfriendly did not explain that we needed to ask to supply basic things in our room including toilet paper!

    Bed was comfortable and the location is great

    Stayed in September 2023

  • Reviewed: 30 August 2023

    6.0
    Good stay, but miserable check-in & staff attitude!
    • Leisure trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    AWFUL experience at check-in; hotel made me wait 50 MINUTES to check in @ 1:30 am, saying they couldn’t assign me a room during the daily audit - then the asst. manager Felicia woke me up the next morning not to apologize - but to justify the issue. I WILL NEVER ATAY HERE AGAIN - THEY DON’T SEEM TO CARE ABOUT THE CUSTOMER!!

    Good location, clean rooms, decent value.

    Stayed in August 2023

  • Reviewed: 25 August 2023

    5.0
    Staff was the worst experience of this stay.
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Staff

    Property is close to a lot of things including the mall.

    Stayed in August 2023

  • Reviewed: 12 August 2023

    4.0
    Not comfortable, smells bad.
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Smell cigarette very bad

    Not good.

    Stayed in August 2023

  • Reviewed: 6 August 2023

    4.0
    Horrible!
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Noise, no clean towels or wash clothes, kids running up and down the hallways.. I was unable to sleep because of doors constantly slamming and it’s more like rental rooms instead of a hotel or motel. They have residents

    Location

    Stayed in August 2023

  • Reviewed: 4 August 2023

    5.0
    Place was clean, but it smelled of cigarettes and weed.. Kids were running up and down the hallway and above my head.. d
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Nosey, doors slammed all night! Kids running up and down the hall… room smelled like weed and cigarettes! Tiolet barely flushed, asked for maintenance but was given a plunger.

    Cleanliness

    Stayed in August 2023

  • Reviewed: 26 July 2023

    6.0
    Overall was blah
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bad breakfast choices, outside door does not work with the key card I parked around the building to get in easier and had to walk all the way around because the key card didn’t work. Didn’t feel safe doing that. Dirty carpet (stains)

    Location

    Stayed in July 2023

  • Reviewed: 22 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Rooms had an odd odor

    Location was convenient

    Stayed in June 2023

  • Reviewed: 10 July 2023

    6.0
    Overall decent. It met my needs but did not exceed any expectations.
    • Leisure trip
    • Family with young children
    • Studio with 2 Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast. Also when I arrived I was given a room that was occupied. I needed to go back to the desk and get a new room.

    Breakfast was in all honesty a joke. There was a few granola bars and literally one muffin at 7:00 AM

    Stayed in July 2023

  • Reviewed: 25 June 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn’t like a few things. The floor in the room was extremely sticky. There was someone’s toothbrush still there. The shower had mold. The breakfast was by far the most disappointing. I would think for paying almost $200 the breakfast would be a lil better. Got there around 8 & there was no coffee. The receptionist came with a cup of coffee that had coffee grounds in it. The selection for breakfast was oatmeal & prepackaged muffins.

    Staff was friendly.

    Stayed in June 2023

Showing 1 – 25

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