2131 Gold Street, San Jose, CA 95002, United States
#63 of 84 hotels in San Jose
Guests' ChoiceBased on 272 hotel reviews
6.8Cleanliness
7.2
Comfort
7.2
Location
7.7
Facilities
7.1
Staff
7.7
Value for money
7.3
Free WiFi
7.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 May 2024
Timothy
United StatesThe train is right behind and if you stay in an odd number room. It sounds like it's right in your room with you
Again the kitchenette and the fact I can prepare meals.
Stayed in May 2024
Reviewed: 14 May 2024
Sarah
United StatesOur fridge didn’t work , they didn’t put more than half a roll of toilet paper in room .
It was clean and staff was nice
Stayed in May 2024
Reviewed: 5 May 2024
Grieb
United StatesWe checked in kinda late . And we had to sit outside for 45 mins before an employee would open the doors to let us check in
Clean and quiet
Stayed in May 2024
Reviewed: 30 January 2024
Krystal
United StatesSome noise from nearby train tracks, airplanes (under flight paths for SJC) and could hear conversations in the next room over. Was able to drown out with white noise
Close to Levi’s Stadium — within walking distance
Stayed in January 2024
Reviewed: 5 January 2024
Demetra
United StatesNot the best part of town, but felt safe inside the hotel.
Large room with small kitchen and clean.
Stayed in January 2024
Reviewed: 15 December 2023
Nana
United StatesThe young man who checked us in was rude and strange. The Bedside dressers were dirty. They were definitely not cleaned! The room had an old dusty smell. Absolutely no toiletries (shampoo, conditioner, bodywash), and the towels were the worst, they left white pieces of the towel all over! This place needs an upgrade, that's for sure. It's not the worst we've stayed but also not the best and not what we expected.
We were there for a Forty Niner game, so the location was great.
Stayed in December 2023
Reviewed: 27 November 2023
Wally
United Statesthe breakfast could have included more options
Liked that it was quiet and remote for a busy weekend. Was able to get away from the holiday business and relax a bit Also, having a small kitchenet for a holiday dinner was nice to have.
Stayed in November 2023
Reviewed: 1 November 2023
Lewis
United StatesIf there was a pool and someone at the front desk all the time and the keys worked I had to have them fix my room key like 5 times.
Stayed in October 2023
Reviewed: 10 October 2023
Sergio
United StatesNot enough for breakfast options or beverages or ice machines
Was quiet and peaceful
Stayed in October 2023
Reviewed: 18 September 2023
Angelica
United StatesThe breakfast. The bars taste stale and old. The one i got was open.
Its close to Levi’s stadium, & its quiet.
Stayed in September 2023
Reviewed: 15 September 2023
Corinn
United StatesIn the morning the load train horn every 10 minutes
Location
Stayed in September 2023
Reviewed: 11 September 2023
Rosario
United StatesIt was dirty: the hallways had crumbs and random stuff on the floor like bits of trash and stains. Also the showers were really old and tarnished. The shower head had some weird tape stuff trying to hold it up.
I liked the location and price
Stayed in September 2023
Reviewed: 11 September 2023
Tsika
United StatesThe breakfast wasn’t really a breakfast and there were no eating area besides your room.
Location
Stayed in August 2023
Reviewed: 29 August 2023
Hunter
United StatesMy only complaints would be the shower didn’t have complimentary shampoo or conditioner, only bar soap. And my nightstand had a sticky substance underneath the phone. But everything else was just fine.
It was a room when I needed it most. A little of the beaten path, in the quiet Alviso area.
Stayed in August 2023
Reviewed: 6 August 2023
Chau
United StatesThe breakfast included some oatmeal and coffee. Not what I would call a breakfast
Stayed in August 2023
Reviewed: 4 July 2023
Hector
United StatesHair still in the shower, check out was at 11AM and an hour before they were already knocking at the door for cleaning.
Close to location
Stayed in July 2023
Reviewed: 26 June 2023
Damian
United StatesGreat
Good
Stayed in June 2023
Reviewed: 12 March 2023
Latesha
United Statesthe floors were very dirty. not to look at them, but I forgot my house shoes and used a towel to move about the floor after my shower. it was covered with dirt when I went to put it away.
Stayed in March 2023
Reviewed: 10 January 2023
Sondra
United Statesthe restrooms have black mold in their sinks and the bed skirts were stained
The staff are very friendly and helpful. 100!
Stayed in January 2023
Reviewed: 24 October 2022
Terreanna
United Statesthere’s no pool but everything else was nice
full sized fridge, little stovetop and cookware were a really nice touch
Stayed in October 2022
Reviewed: 10 October 2022
Sandra
United StatesLocation to Levi stadium
Stayed in October 2022
Reviewed: 22 September 2022
Rita
United StatesBed was stiff and not made very well
It was a decent price, and I liked that the had extra stuff to incase you forgot normal hygiene products.
Stayed in September 2022
Reviewed: 5 July 2022
Veronica
United StatesTHAT IT DOES’NT SERVE BREAKFAST AND IT DOES’NT HAVE ITS OWN PARKING SPOT U HAVE TO LOOK FOR ONE CLOSE TO UR ROOM.
ITS CLOSE WALKING TO THE BOARDWALK AND LOOK AROUND AS SOON AS U WALK OVER THEIR.
Stayed in July 2022
Reviewed: 27 June 2022
Kasandra
United StatesThere were no complaints about dislike.
It was cleanness and it didn't have people walking around the doors or outside. There was someone at the front desk when you needed assisted . They were very helpful.
Stayed in June 2022
Cape Town, South Africa
Nashville, USA
Bangkok, Thailand
Seoul, South Korea
Koh Tao, Thailand
Alghero, Italy
Dar Bouazza, Morocco
Belgrade, Serbia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content