Bathroom door would not shut, as it was warped. Shower and toilet drained very slowly. Housekeeping never came during our second day's stay. Parking is a nightmare on the weekends because of the nightclub next door.

Pool was great. Breakfast was great. Andres at the front desk was very helpful.

Stayed in September 2022

That the pool wasn't clean. I feel that pool should always clean for the use of their costumers

The room nice and comfortable, The location nice, but the pool not. When I made my reservation, I call the office ask if their pool will be available, I was told it will be. The day of my arrive I check the pool it was trash with leaves and other stuff. I ask when it will be clean out, I was told soon. I check it wasn't. The next day I went to the desk told them the pool not clean they told me the guys about to clean it. I wait about an hour nothing happens, I got a text from the desk and was told that the hotel behind them Best Westen was a part of them and I can go swimming in the pool there, I text back to them and stated I paid my money here at this hotel and I should not have to go to another hotel to get in their pool. Minutes later the desk text me saying that they is cleaning the pool right now I told them no they are not because I'm looking out the window and no one out there about ten minutes later they all were out there cleaning it.

Stayed in June 2022

N/A

No complaints

Stayed in August 2022

Need additional trash can in room. Only trash can was in bathroom. 2 Washers, only 1 working. Pretty hard to find it available to wash clothes when hotel is full. The night shift front desk person is not very helpful. He doesn't put much effort on helping you find a solution to something; he's more like "I'm sorry, this is how it is or works or doesn't work."

Breakfast, pool, location, room, most front desk stuff are nice and helpful.

Stayed in August 2022

The smell wasn't bad but I didn't like it

The staff was amazing

Stayed in July 2022

Swimming pool area

Customer service was great

Stayed in May 2022

The food

The location, the room and the supportive staff

Stayed in July 2022

the room smell

the breakfast and the Pool. the staff were awesome, extra nice

Stayed in July 2022

Seen a cockroach in my room 309 breakfast should be 6.00 am to 10.00 am it was always crowded

All staff was nice and polite

Stayed in July 2022

staff not friendly except for Jackie

convenience

Stayed in July 2022

Room was comfy but outdated ( carpet). Biggest thing is breakfast it was old not enough Varieties.

Location and room. Reception staff were good.

Stayed in July 2022

parking. several night clubs right by the motel which meant everyone that was going to night club was parked in motel parking lot I circled around for 10 minutes trying to find somewhere to park. finally went insid after parking in the load unload zone and ask where I was supposed to park . I drive a big truck and the manger moved his car for me to park in a compact spot below is a picture of my gray truck all in the hedge and crammed next to another big truck

nice staff at desk

Stayed in July 2022

The room smell not good.

Stayed in July 2022

we had to ask for linens every day we were there

the allowed is to check in early guest was friendly waffles easy yummy

Stayed in July 2022

Traffic in the lobby and unhappy customers arguing with staff.

Breakfast was great. The housekeeping of our room was fantastic 👏 !!! Nice pool and laundry area.

Stayed in July 2022

Carpet dirty

Staff

Stayed in July 2022

That you couldn't check in with cash and I don't recall that being mentioned in the on line info.

The location is perfect.

Stayed in June 2022

Rooms smelled and mold on the ceiling

Location was convenient. Breakfast was good.

Stayed in June 2022

Breakfast was a little chaotic with items like pancake syrup missing one morning when we arrived 45 min before the end of breakfast.

Comfy beds. Super friendly staff

Stayed in June 2022

Please get new carts. Coffee available 24 hrs.

Stayed in June 2022

Breakfast could have a little bit more of variety.

Front Desk recepcionist JACKIE was FANTASTIC, kind, help, cheerful. Really, really a great hostess not only with our family but with every guest that I saw her interaction. These type of associates make a WORLD OF DIFFERENCE. The hotel is in a great location with lots of restaurantes (of all budgets) around it and it is a 10 minute ride to Universal studios. Overall clean, comfortable and good price.

Stayed in May 2022

I keep getting text from them at 3 am

Good location.

Stayed in May 2022

Amenities, couch was broken, bedding had tears and stains

Location

Stayed in May 2022

Good

Stayed in May 2022

The pool wasn't cleaned so could not go swimming after a long day in the heat. The water faucet in the bathtub would not turn off completely so water ran continuously.

Rooms were clean and staff friendly.

Stayed in May 2022