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Reviews of Quality Inn Brookhaven 2 stars

745 Magee Drive, Brookhaven, MS 39601, United States

#6 of 10 hotels in Brookhaven

Guests' Choice

Review score

Based on 65 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.5

  • Location

    8.3

  • Facilities

    7.1

  • Staff

    8.1

  • Value for money

    6.9

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 17 November 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Check in time should be earlier, one of our rooms wasn’t ready.

    Location

    Stayed in November 2023

  • Reviewed: 21 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The rooms smelled like mildew and the air-conditioning could have been better.

    Friendly

    Stayed in August 2023

  • Reviewed: 21 June 2023

    8.0
    Good value for money
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No complaints

    Value for money

    Stayed in June 2023

  • Reviewed: 11 December 2022

    6.0
    it’s was ok but far from great
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    room had a musky smell tv had no guide for tv channels and the coffee in the lobby definitely needs to be upgraded cause it was only like warm and also need better coffee makers in the hotel rooms

    good location and room was pretty clean

    Stayed in December 2022

  • Reviewed: 29 November 2022

    7.0
    Did not care for having to make contact with staff to have room cleaned.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 5 nights

    serving time needs to be longer.

    Breakfast was ok. Location was ok.

    Stayed in November 2022

  • Reviewed: 9 August 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 4 nights

    The only real complaint would be that our room was never cleaned while we were there, and we stayed for 5 nights. We had to go to the front desk to get clean towels.

    We did not eat the breakfast. but the location was spot on.

    Stayed in August 2022

  • Reviewed: 13 June 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The room smelled like mildew when we walked in.

    The breakfast was really good and had a great variety.

    Stayed in June 2022

  • Reviewed: 28 April 2022

    8.0
    Good and clean
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was what we expected

    Breakfast was ok. Nothing fancy. No hot food.

    Stayed in April 2022

  • Reviewed: 20 December 2021

    6.0
    All and all my family and I enjoyed our stay, I just hope our next visit is more pleasant.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    The rooms was outside which I thought it was inside, so I felt very unpleasant. The first room I went to wasn't clean properly and it was on the back side upstairs, the second room still wasn't properly cleaned hair was all in the shower all on the bathroom floor, toilet and sink, on top of that the lock on my door wouldn't turn so that was another issue. She explained to me that they are short staffed so I can see why, but I'm still not very happy especially with the rate I paid for my 2 nights.

    The location was perfect because it was around all the fast food restaurants and 5 mins. away from my sister house which is part of the reason I booked the room. She was getting her house refurnished. The Ast. Manager Anna was wonderful and very helpful she tried her best to make sure me and my family felt comfortable and safe. I really want that to be noted because she really was AWESOME. The wifi was great all my kids have devices so it was a plus for them to be able to occupy themselves.

    Stayed in December 2021

  • Reviewed: 21 August 2021

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night

    The door to the bathroom would not stay open. The shower head did not work correctly, either plugged up or low pressure. And, the AC unit would not properly condition the air. The room felt moist and needs to be aired out and allowed for the accumulated humidity in the room to dry out. PLUS, the breakfast really was horrible. Microwaved biscuits/sausage. No waffles. Just horrible, even for a free breakfast.

    The room was clean. I have no idea why I was put in a handicapped room, but I was. I did not request one. Location is good. Nice and quiet.

    Stayed in July 2021

  • Reviewed: 12 July 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool was closed and we did not know.

    Stayed in July 2021

  • Reviewed: 15 June 2021

    8.0
    On the whole, enjoyable. Walmart was convenient to be able to stock up on snacks.
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night

    There wasn't any breakfast. Posted signs indicated this was because of Covid. However, could an attempt have been made to have a bag breakfast available? We stopped at a motel in April 2020 that had quite a selection - pastry, yogurt, egg sandwich. And Covid was a factor then also.

    The room was very nice. Convenient parking. Easy to access from I 55.

    Stayed in June 2021

  • Reviewed: 2 June 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Website misleading

    Room was clean

    Stayed in May 2021

  • Reviewed: 18 May 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bed was comfortable staff was very friendly

    Stayed in May 2021

  • Reviewed: 23 March 2024

    4.0
    Disappointing!!
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Numerous, things in room did NOT work! (hairdryer, telephone, etc.)

    Location and breakfast was nice!

    Stayed in March 2024

  • Reviewed: 19 March 2024

    10
    Pleased with all accommodations !
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Good

    Stayed in March 2024

  • Reviewed: 22 December 2023

    9.0
    Superb
    • Leisure trip
    • Group
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Quality Inn is in a great location, adjacent to Downtown. A few shopping stores and dining are in walking distance and even better ones in short driving distance. (Check out Sweet and Petite) There is a nice variety for breakfast. The gym is open but under renovation meaning less equipment but still effective. The carpet and bathroom all seem new and staff was helpful and friendly.

    Stayed in December 2023

  • Reviewed: 30 November 2023

    10
    Happy Couple
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I LIKE EVERYTHING

    The location is easy to get, too, and customer service was excellent. I would recommend this hotel to family and friends.

    Stayed in November 2023

  • Reviewed: 14 September 2023

    1.0
    Moldy wet floors
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We checked in pretty late and the girl at the desk was friendly but possibly new. We got to our room and it smelled like mold. The floor was squishy with water. I went back to the desk but no one came to the window. I tried calling and no one answered. Due to extreme exhaustion, we had to stay. I ended up having a severe asthma attack due to all the mold, moisture in the room. So, we had to check out and find an urgent care. Avoid this place. They didn’t even care about this situation.

    We checked in pretty late and the girl at the desk was friendly but possibly new. We got to our room and it smelled like mold. The floor was squishy with water. I went back to the desk but no one came to the window. I tried calling and no one answered. Due to extreme exhaustion, we had to stay. I ended up having a severe asthma attack due to all the mold, moisture in the room. So, we had to check out and find an urgent care. Avoid this place. They didn’t even care about this situation.

    Stayed in September 2023

  • Reviewed: 20 July 2023

    1.0
    I'm real mad behind this...And the lady that answered my called had a nasty attitude
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I am piss because of the charges on my card for smoking and I booked a smoking room. 😡😡😡😡😡

    The room was comfortable and nice

    Stayed in July 2023

  • Reviewed: 29 May 2023

    5.0
    Cool
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Staff

    Stayed in May 2023

  • Reviewed: 25 May 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Booking.com the reservation was a disaster the hotel made it good not booking.com

    The staff Amanda was excellant.

    Stayed in May 2023

  • Reviewed: 16 September 2022

    3.0
    keep driving!
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    room had a disgusting smell, very poor water pressure in shower. furniture was worn, wall lamp beside bed had no light bulbs Breakfast was pathetic, lady behind desk sat and watched as we attempted to have breakfast an hour before it ended and there was very little food out for guest and did not offer to refill any items, orange juice was terrible!

    not much

    Stayed in September 2022

  • Reviewed: 26 August 2022

    9.0
    Superb
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    It was in the perfect location .

    Stayed in August 2022

Showing 1 – 25

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