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Reviews of Sleep Inn & Suites 2 stars

5597 S 9th St, Kalamazoo, 49009, United States

#14 of 31 hotels in Kalamazoo

Guests' Choice

Review score

Based on 333 hotel reviews

7.4

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.0

  • Location

    8.3

  • Facilities

    7.7

  • Staff

    8.6

  • Value for money

    7.7

  • Free WiFi

    8.4

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Showing 76 – 100

  • Reviewed: 23 April 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    First room Couldn’t control room temperature. Second room wasn’t cleaned Third room sleeper sofa had no bedding No hair dryer.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard King Room - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The parking lot was a little dark at night n seemed to be people partying in it that weren't residing at hotel.

    Stayed in March 2024

  • Reviewed: 19 April 2024

    9.0
    Great staff, very good accommodations, good breakfast.
    • People with friends
    • Standard King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing significant—as a senior, I could have used a night lite in the bathroom (for sleep interruptions), but that is a very minor issue.

    The best part of the facilities was the staff. I interacted with three staff members (“KateLee” by phone and Christina (sp?) and a gentleman in person, and they were all great—helpful and good communicators.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    1.0
    We will not come back
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The beds were so hard that my husband and I could not sleep. We had room number 102 and it was right by the exit and there was so many people in and out all night. It felt like somebody was coming into our room.

    I like that it was convenient for the concert we were attending

    Stayed in April 2024

  • Reviewed: 13 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    We went down to have breakfast & the hot foods were all empty. No eggs, biscuits for the gravy, & only a couple sausage links left. We eneded going out to grab something because we needed to checkout

    The location was great & the cost was perfect. The rooms were clean & confortable.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    10
    Comfortable stay
    • Leisure trip
    • Solo traveller
    • Queen Room with Accessible Tub - Accessible/Non Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The TV that was mounted to the wall That's supposed to be able to be rotated side to side, what's the loose it just needed attention, I showed the cleaning personnel.

    The staff was very likable and kind.

    Stayed in April 2024

  • Reviewed: 26 February 2024

    9.0
    Friendly staff, clean facility! Would stay again
    • Family with young children
    • Superior Efficiency King Suite - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast eggs were hard boiled eggs chopped up.. pretty nasty

    Clean, beautiful!

    Stayed in February 2024

  • Reviewed: 9 February 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Just the size of the room that's all nothing else

    The staff was amazing , the room was clean

    Stayed in February 2024

  • Reviewed: 18 January 2024

    9.0
    Superb
    • Couple
    • Standard Queen Room - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    We had some hot water fluctuations the first 2 days. They resolved themselves so not a complaint. It was just SO COLD the entire time, it would have been comforting to KNOW the hot water was plentiful.

    The "owner/manager " who was on duty Jan 11 when we checked in was AWESOME! We LOVED her stories/shares! Would have enjoyed seeing her and chatting with her again.

    Stayed in January 2024

  • Reviewed: 9 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Tub - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Thanks . the plaster repair work not so good.

    Stayed in January 2024

  • Reviewed: 9 December 2023

    9.0
    It was lovely, Safe, and cozy for my daughter and I. I highly recommend for the price.
    • Leisure trip
    • Family with young children
    • Queen Room with Accessible Tub - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bath tub wouldn’t drain. It took half the night to go down.

    Breakfast was perfect and there were lots of options. There was a good balance of healthy and not healthy choices. Something for everyone

    Stayed in November 2023

  • Reviewed: 9 November 2023

    10
    Our room was perfect for getting time with our grandkids. They loved the pool!
    • Leisure trip
    • Couple
    • Standard King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Can’t think of a thing

    Very well kept and staff were all helpful and friendly! The pool area was immaculate and the grand kids loved it! We would stay here next time!

    Stayed in October 2023

  • Reviewed: 1 November 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Front Desk was friendly and helpful. Clean facilities and updated. A well kept property off the beaten path.

    Stayed in October 2023

  • Reviewed: 9 October 2023

    10
    The front desk attendant was extremely friendly and our check in took less than 3 minutes !
    • Leisure trip
    • People with friends
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Extremely clean property and great value !

    Stayed in October 2023

  • Reviewed: 7 October 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Tub - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We didn’t end up on your property. We ended up on another property. We made reservations and never found it. We didn’t stay there and have been charged for it. Can this be cancelled and refunded to our checking account.

    Stayed in October 2023

  • Reviewed: 4 October 2023

    1.0
    Roaches in room didn’t stay at all
    • Leisure trip
    • Couple
    • Standard King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Roaches in room

    Staff was sleep on the job

    Stayed in October 2023

  • Reviewed: 30 September 2023

    10
    Exceeds Expectations!
    • Leisure trip
    • People with friends
    • Queen Room with Accessible Tub - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Honestly I have no notes. Excellent facilities.

    The newly renovated rooms were beautiful, clean and comfortable! The staff was very kind and efficient and our stay was lovely. Great breakfast, too, lots of options!

    Stayed in September 2023

  • Reviewed: 13 September 2023

    9.0
    Clean and convenient place to stay
    • Leisure trip
    • Couple
    • Standard King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Clean and well maintained

    Stayed in September 2023

  • Reviewed: 11 September 2023

    10
    I'll stay here every time I'm down there!
    • Leisure trip
    • Couple
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything! Nice place! Nice people! Great breakfast! 5 Star experience!

    Stayed in September 2023

  • Reviewed: 4 September 2023

    1.0
    Poor
    • Leisure trip
    • Couple
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Do not waste your hard earned money on scammers

    We did not like the property. The property did not recognize our booking through booking.com. So they did not honor our stay so we had to sleep in our car in the parking lot. Then Katlynn at the hotel told booking.com we canceled our stay…well she can verify through her security cameras we never left the property we would have love to have been welcomed in to stay there.

    Stayed in September 2023

  • Reviewed: 4 September 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    There were some sketchy people always hanging around. Dirt in the bathroom, hair all over the bathroom. Very dirty. The faucet was broken. The air conditioner vent was broken. Hardly anything on the TV.

    Pillows were comfortable

    Stayed in September 2023

  • Reviewed: 29 August 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    téléphone in the Room was not Working for long distance calla. This was inconvenient for me.Never for the dial Tone for long distance and Received no help from the desk They d'ID not know how to help.

    Stayed in August 2023

  • Reviewed: 22 August 2023

    9.0
    Perfection right off 94
    • Leisure trip
    • Solo traveller
    • Queen Room with Accessible Tub - Accessible/Non Smoking
    • Stayed 1 night

    My only complaint is with the order-inn food they advertise in the rooms. I ordered from the restaurant in the listing, and the food was overpriced and not good. The restaurant is not affiliated with Sleep Inn, so it's not the hotel's fault, but I'd avoid ordering from them!

    I've stayed at a lot of economy hotels right off the interstate in Michigan, and this one is hands down the best I've been to. It's perfectly located right off the highway, clean, feels safe, and has well appointed rooms and a good continental breakfast. All while being reasonably priced. Will be booking again in the future!

    Stayed in August 2023

  • Reviewed: 19 August 2023

    4.0
    We didn’t get to complete our stay due to confusion at the main desk. Apparently, someone made a mistake while checking
    • Couple
    • Standard King Room - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Property was clean, room was small, but clean and cozy.

    Stayed in July 2023

  • Reviewed: 11 August 2023

    10
    Super quiet, comfy and clean rooms. Amazing staff.
    • Leisure trip
    • Solo traveller
    • Standard Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Fantastic hotel! The room was super clean and the bed was great. It’s also a quiet area, so I slept like a baby. They have vending machines for snacks, and a comfortable area downstairs to relax. Also, the woman at the front office, Amber, was about the most friendly and helpful person I’ve ever met. I’ll absolutely stay here on any future visits.

    Stayed in August 2023

Showing 76 – 100

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