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Reviews of Extended Stay America Suites - Chicago - Schaumburg - I-90 2 stars

2000 North Roselle Road, Schaumburg, IL 60195, United States

#31 of 31 hotels in Schaumburg

Guests' Choice

Review score

Based on 97 hotel reviews

4.6

Score breakdown

  • Cleanliness

    5.2

  • Comfort

    5.5

  • Location

    6.9

  • Facilities

    5.0

  • Staff

    6.1

  • Value for money

    5.5

  • Free WiFi

    9.4

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Showing 1 – 25

  • Reviewed: 18 March 2024

    4.0
    Nice staff but won’t be going there again.
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    My bathroom door didn’t latch, we had no plug for our bathtub and our room smelled a little funny when we walked in

    The property had nice staff

    Stayed in March 2024

  • Reviewed: 20 November 2023

    6.0
    Pleasant
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The smells of the room were terrible. And the water leaks all over the floor even with the shower curtain closed so went through a lot of towels. Other than that everything was wonderful the refrigerator didn't get cold at all so our food went bad

    Everyone was nice and it was clean for the most part

    Stayed in November 2023

  • Reviewed: 26 October 2023

    4.0
    it was an experience, affordable
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the kitchen needed an upgrade the cabinets weren’t aligned with the other cabinets so we couldn’t open the cabinets the sink was small , I asked for silverware the women at the front gave me half the stuff I asked for . they never answer the phones , so we had to come down and ask for towels .

    Stayed in October 2023

  • Reviewed: 21 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room was musty and smelt a bit funny.

    Great suburb and area.

    Stayed in October 2023

  • Reviewed: 13 April 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 3 nights

    Bathtub floor was very slippery - had to put the bath mat towel in the tub to avoid falling, recommend something else be used to prevent slips.

    There was no real breakfast but good coffee

    Stayed in April 2023

  • Reviewed: 21 March 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The blanket was cover in blood and half of it was burnt

    Stayed in March 2023

  • Reviewed: 28 November 2022

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 3 nights

    The kitchen facilities were not up to par. The stove looked dirty. The utensils and pots I was given were unusable. The pot was so beat up I immediately returned it and bought my own. The rest of the room, especially the bathroom, was fine.

    Stayed in November 2022

  • Reviewed: 3 November 2022

    5.0
    Okay for a last minute trip
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Every room I had with a kitchen had dishes and pots. And they didn't have ice either. The refrigerator was really dirty on the outside. The guy at the front desk seemed clueless about a lot. They charge separate for room and deposit. The lobby smelled really good but the elevator smelled like roach spray. And the halls smelled different but not a good different.

    I liked it was big and had a kitchen. It was really quiet for it to have been packed with a lot of people. We woke up a little late for check out but no one came banging on our door and they was really cool about it. The building and outside of the property was really big a d landscaping was nice too.

    Stayed in October 2022

  • Reviewed: 12 October 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    The breakfast was none even though the room came with breakfast and one ac was terrible sounded so bad.

    Nice location 👌 👍

    Stayed in October 2022

  • Reviewed: 8 September 2022

    4.0
    Not what I expected.
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights

    When I arrived at this location they told us that we had to pay an extra fee for not smoking. I’m not upset about the fee I just think they should advise people of the fee before hand. The front door had a leak in the ceiling so the floor was wet and smelled like mildew.

    Stayed in September 2022

  • Reviewed: 28 March 2022

    4.0
    For the same price I should have stayed next door at Holiday Inn.
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights

    When I booked the room, it said free breakfast on the website. As it was supposed to be a kitchenette, there was no pans, dishes, utensils whatsoever. It forced us to eat all of our meals in restaurants. There was what we assumed to be blood stains on the floor, stains of sexual nature on the chairs, no shampoos, lotions or soaps. The fire alarm went off in the middle of the night, and since I was awake, I had to use the washroom, and I could clearly smell a mix of cigarette smoke and marijuana. I completely wish I could get my money back.

    It was 5 minutes from the Convention hall. It was close to restaurants. The heater worked in the room. I am only still writing because the bar at the bottom keeps prompting me to write more things.

    Stayed in March 2022

  • Reviewed: 18 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    After I checked in I was given the wrong room key and then it was the wrong room. it took over 45 minutes just to get it straightened out and for me to get settled in.

    The customer service was great for the most part also the price was affordable.

    Stayed in April 2024

  • Reviewed: 11 March 2024

    1.0
    Disappointed
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was dirty, filthy, had an awful smell to the room and sheets. The bathroom handle was broken the micro didn’t work. I did not take my jacket off at all during my stay

    Location

    Stayed in March 2024

  • Reviewed: 11 January 2024

    8.0
    It was good for the price I’ll go back
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Better breakfast 🍳

    Friendly front desk lady

    Stayed in January 2024

  • Reviewed: 7 January 2024

    3.0
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 30 December 2023

    10
    Wonderful
    • With a pet
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    I can't think of anything.

    The staff were the best. They were all very friendly. They went out of their way to help you.

    Stayed in December 2023

  • Reviewed: 15 November 2023

    8.0
    Very good
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Bed size wasn't a actual king

    The huge flat screen TV was amazing

    Stayed in November 2023

  • Reviewed: 1 November 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It was

    Stayed in October 2023

  • Reviewed: 16 October 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff one young lady was so rude and not helpful at all.

    Nothing

    Stayed in October 2023

  • Reviewed: 5 October 2023

    2.0
    Unfortunately will not ever be back. I tried to talk to the staff about the room after and they did not care AT ALL. For
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    1. Asked for $50 deposit fee(which I have not received yet) but does not tell you about it on website. I have no problem with deposit but Atleast let the customer know before hand l. 2. Did not get the same room as was pictured on the website. 3. Room was semi clean. Toiletries from the last customer were still in the bathroom. Leftover Food was left in the kitchen cabinets. 4. The worst of all there were cockroaches some dead some alive in the bathroom. All in all not a good experience.

    Good location

    Stayed in October 2023

  • Reviewed: 27 September 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    First floor smells really bad,if your stomach is weak this is not for you,they have someone that lives in there with a big stinky dog and kept door open cause room got flooded according to staff,OMG that smell is bad,smells like pee and dog poop all over first floor hallway,still waiting on my deposit after 4 days

    Comfirtable bedding and good shower,pretty clean and good space for the price

    Stayed in September 2023

  • Reviewed: 24 September 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very dirty, smelled horrible. Left right away and got refund

    Stayed in September 2023

  • Reviewed: 14 September 2023

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    One of the dirtiest hotel I have visited

    Location

    Stayed in September 2023

  • Reviewed: 6 September 2023

    2.0
    I wouldn't recommend this place. This hotel needs a major renovation and nicer staff.
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night

    The staff was rude. The breakfast was only instant oatmeal, coffee and muffin. There wasn't any fruit, meats, bagels, cold cereal, or hot food. The room smelled horrible. The hotel felt disgusting.

    I only liked the location.

    Stayed in September 2023

Showing 1 – 25

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