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  5. Reviews of Extended Stay America Suites - San Jose - Edenvale - South

Reviews of Extended Stay America Suites - San Jose - Edenvale - South 2 stars

6189 San Ignacio Avenue, San Jose, CA 95119, United States

#72 of 84 hotels in San Jose

Guests' Choice

Review score

Based on 210 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.7

  • Comfort

    6.9

  • Location

    7.7

  • Facilities

    6.4

  • Staff

    7.6

  • Value for money

    6.7

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 21 May 2024

    7.0
    Decent place. Clean room. Some glasses would have been nice
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Microwave available, but nothing in cabinet to use to heat water! 😭

    Room was nice. Staff was nice and professional

    Stayed in May 2024

  • Reviewed: 13 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Toilet was clogged

    Convention location

    Stayed in May 2024

  • Reviewed: 5 December 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff was sometimes rude

    Didn't have breakfast

    Stayed in September 2023

  • Reviewed: 19 October 2023

    6.0
    I definitely won’t stay here again
    • Leisure trip
    • Solo traveller
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The kids running in the hallways

    There was no breakfast. And it was a little dirty

    Stayed in October 2023

  • Reviewed: 10 October 2023

    5.0
    Passable
    • Business trip
    • Solo traveller
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 3 nights

    The furniture was a bit run down, there seemed to be a lot of transients, lots of individuals smoking outside the facility and, cigarette butts all over the ground, lots of noise above me and on the wall where my bed sat, and it made it difficult to sleep. Curtains falling apart and had rips, I had to bobby pin them closed because of the lights outside to sleep.

    Stayed in October 2023

  • Reviewed: 28 August 2023

    7.0
    It was alright for a one night getaway.
    • Leisure trip
    • Solo traveller
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I wasn’t expecting the high volume of loud children all over the property (the lobby, the parking lot, etc). The pool was small and I didn’t realize it was a kids pool (only 4ft deep). I was given a handicap room, even though I’m not handicapped but i didn’t feel like moving after i realized this. The floor was sticky in the room and had an odd smell.

    Stayed in August 2023

  • Reviewed: 13 July 2023

    5.0
    Passable
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Most of the amenities did not work 

    Big rooms

    Stayed in July 2023

  • Reviewed: 31 May 2023

    5.0
    Acceptable pet-friendly accommodation, a bit run-down and overpriced.
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights

    We got two pet friendly rooms for two nights. My room was very run down, with rips in the upholstery, stains on the bathtub and lots of old pet odor. My room also seemed to be the only one with blinds instead of black out curtains. One of the blinds was missing, so I ended up looking out at the (very busy) swimming pool area all night with people outside also able to see into my room. Very meager breakfast spread was laughably small for the number of rooms and guests, and ran out quickly after opening. If this had been a Motel 6 or a cheaper chain hotel, I would have been OK with all of this, but the room (including a $25 a night pet fee) ended up being considerably more expensive than I would have expected given the condition. OK, but not a particularly good value, even with the Booking.com discount.

    Great shower -- lots of pressure and easy-to-operate hot water. Also plenty of towels. Room was spacious and bed was acceptably comfortable. Fridge worked. Friendly staff.

    Stayed in May 2023

  • Reviewed: 22 May 2023

    5.0
    For the value it was ok but could be better!
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The sofa was dirty, the hall carpet was dirty, one window didn’t have a screen so we had to keep it closed the bed wasn’t comfortable and I expressly asked for extra pillows for my back but they didn’t have any extra so they gave me a blanket to roll up!

    The staff was friendly west access from the freeways to and from our destination

    Stayed in May 2023

  • Reviewed: 18 April 2023

    5.0
    I read so many great reviews on this place but our experience wasn’t the same. It’s definitely better than a hotel 6, bu
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    They charged me more than was quoted for a dog fee. One hall smelled like fish, the next hall smelled like BO. People actually live there. There were dips in the flooring, I almost twisted my ankle when I walked down the hall the first time. The counters were stained with nail polish. I walked barefoot in the room and my feet were black! There were hairs in the tub when we first checked in. So I didn’t allow my children to sit in the tub. The “breakfast” consisted of coffee and granola bars and muffins.

    The room was big and had a nice layout. The staff was friendly.

    Stayed in April 2023

  • Reviewed: 4 April 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Fairly run down in areas, but room was nice.

    Stayed in March 2023

  • Reviewed: 27 February 2023

    7.0
    Awesome location and super friendly staff!
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 7 nights

    Not much you can do here but our neighbor's dog on the third floor barked around 2am to 3am ish constantly the last night of our stay, which was a bit annoying. Not sure where the owners were at the time but that's just luck of the draw when you book a hotel that allows pets.

    Staff was awesome. Super helpful and polite. Thank you!! Room was spacious though shower water pressure wasn't the best but bearable. Additional kitchen ware helped if we needed to make some quick breakfast.

    Stayed in February 2023

  • Reviewed: 20 February 2023

    5.0
    convenient but not as good as we expected
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    no bedding for our pull out bed, kitchen was old and worn

    location and plenty of parking

    Stayed in February 2023

  • Reviewed: 18 February 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bath tub wouldn’t drain properly. Uncomfortable to shower

    Breakfast is good.

    Stayed in January 2023

  • Reviewed: 10 February 2023

    7.0
    It was pleasant, comfortable and employees were very nice and attentive to my needs
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night

    the training could be better with the employees very nice and welcoming and apologetic I think it falls more on the trainer more than the trainee other than that staff was very welcoming, very attentive if they were available to help

    the bed was comfortable even though I had to downsize after booking a king size for my child and self because my reservation was given out which by the way took over 2 hours to getting a new conformation with a whole new reservations and a much smaller bed that was originally booked and reserved

    Stayed in February 2023

  • Reviewed: 9 February 2023

    5.0
    It was ok
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    My reservation was not going through with the code that wad emailed to me than I had to wait almost two hours I also had my babies waiting which was a school night the reason for my emergency checkin was due to my toilet overflowing and flooding half my downstairs of my home

    The breakfast was ok not really what breakfast is more like snack on the go

    Stayed in February 2023

  • Reviewed: 9 February 2023

    5.0
    It was ok not terrible but not great however staff was great but the training needs to improve
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The wait and the rates kept changing on me when I clearly booked for a certain amount

    Not great it was more like a snack on the go

    Stayed in February 2023

  • Reviewed: 15 January 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the floors were dirty and rooms were hard to unlock

    the front desk was very nice

    Stayed in January 2023

  • Reviewed: 29 December 2022

    5.0
    Not a good value
    • Leisure trip
    • Couple
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    very plain on the edge of shabby

    close to our destination

    Stayed in December 2022

  • Reviewed: 6 December 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Restroom smells urine heavy odor Coffee was out to early 9am no coffee available

    Stayed in December 2022

  • Reviewed: 30 November 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Broken blow dryer Broken ironing board Broken shower curtain rod Phone in the room did not work

    Clean Good location

    Stayed in November 2022

  • Reviewed: 25 November 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    not enough towels, not enough toilet paper.

    Good location

    Stayed in November 2022

  • Reviewed: 3 November 2022

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    breakfast , smell

    nothing

    Stayed in October 2022

  • Reviewed: 24 October 2022

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room was a little dated. Bathroom, kitchen and carpet could use a remodel. There was also an unpleasant, stale like odor in the room. One of the wall lights on one side of the bed was out. Wifi was spotty and kept coming in and out. There were only a few outlets in the entire room, that actually worked.

    Quiet and affordable. Friendly and helpful staff.

    Stayed in October 2022

Showing 1 – 25

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