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  5. Reviews of Extended Stay America Suites - Oklahoma City - Airport

Reviews of Extended Stay America Suites - Oklahoma City - Airport 2 stars

4820 West Reno Ave., Oklahoma City, 73127, United States

#164 of 171 hotels in Oklahoma City

Guests' Choice

Review score

Based on 175 hotel reviews

4.5

Score breakdown

  • Cleanliness

    5.5

  • Comfort

    5.5

  • Location

    6.0

  • Facilities

    5.3

  • Staff

    6.5

  • Value for money

    5.8

  • Free WiFi

    6.8

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Showing 1 – 25

  • Reviewed: 11 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The furniture was all scratched up and broken. Although clean the place was very shabby and cheap looking

    Clean and affordable.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    4.0
    Never Again!
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The strong cigarette smell, the surprise $100 deposit, the locked door to get into the lobby, and most importantly the smell in our room

    That the TV worked

    Stayed in May 2024

  • Reviewed: 17 March 2024

    4.0
    Disappointing
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I booked reservations for a 2 bed and when I got there they didn’t have any but they could see my reservation so we ended up with a one bed and recliner why book a room if you won’t have it when you get there it was to late to cancel without being charged to go somewhere else on top of that it was oye and trying to get a room would have been tough

    Easy access

    Stayed in March 2024

  • Reviewed: 12 February 2024

    5.0
    Staff was great and very helpful
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    entry floor was dirty , hallway had stains on the carpets and it smelled like every room had pets, the room I stayed in was dingy but clean

    Well lit area and needs to be upgraded

    Stayed in February 2024

  • Reviewed: 15 October 2023

    3.0
    Stressful, dirty, tense, uneasy, unsure, disappointed, felt over charged! Like a slum motel!
    • Business trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 4 nights

    Your senior management def needs to take a tour-like under cover boss!! Risky part- w/ other guests asking me if I had a gun? What? Front doors were ALWAYS DIRTY- GROSS! I asked repeat ably to plz clean them-staff- they said yes ok blah blah- never happened! More concerned about smoke breaks and playing on their cell phones! Your guests should not have to ask for this! Dirty- needs painting and carpets cleaned! My reservation was messed up from the get go- I was too tired and jet lagged to change- I kept hoping and praying it would get better!! Never did- Tracy- mngr was ok- she needs re-training or another career!

    Kitchen was ok- had to ask for things and then remind the front desk- come on! No big bugs-praise God! Reasonable quiet at night! Did not feel that safe---

    Stayed in October 2023

  • Reviewed: 31 July 2023

    6.0
    The fridge looked like it hadn’t been wiped down , the room smelt like mold , the ac looked like someone peed in it but
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room smelt like mold and it wasn’t completely cleaned

    Everyone was friendly, the water pressure was nice and it was mostly quiet at night

    Stayed in July 2023

  • Reviewed: 12 June 2023

    3.0
    Okay, but wouldn't recommend to anyone except my enemies.
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 5 nights

    It was an awful neighborhood. There were lots of sketch people hanging around. Room had bugs.

    Reasonably cheap. Decent Bed

    Stayed in June 2023

  • Reviewed: 17 April 2023

    3.0
    You get what you pay for and this was a prime example of that. I’ve stayed in other extended stays that were not near as
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was a lot of people loitering around in the parking lot. Lots of stomping & yelling throughout the night.

    The water pressure was nice and it was easy to access the highway.

    Stayed in April 2023

  • Reviewed: 15 February 2023

    4.0
    you get what you pay for. Going foward I will pay a few extra $$ for a better experience.
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night

    dirty broken down room. bathroom was gross looking.

    front desk guy was nice and helpful.

    Stayed in February 2023

  • Reviewed: 28 January 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast was included in my payment but was never served, zero customer service. Wrong room key 🔑 was given to us and we had to stay to wait for the receptionist to finish arguing with another customer.... it was a mess... I will never book such a mess in my life .. waste of money

    Nothing

    Stayed in January 2023

  • Reviewed: 19 December 2022

    6.0
    it was ok but needs more improvements but prices are good
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    the fact you need your card just to get in to the front desk and breakfast was poor could have provided more

    prices

    Stayed in December 2022

  • Reviewed: 19 December 2022

    4.0
    Somewhat of a let down
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The hotel seem to be for dogs. At least everyone there that we seen had a dog and you could smell it when you step into the hallway. The entry door to get in hardly worked and you had to wait on staff to let you in

    The bed was comfortable

    Stayed in December 2022

  • Reviewed: 7 December 2022

    3.0
    Great price but horrible location and service
    • Leisure trip
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I attempted to call the hotel in the afternoon to inform them of our arrival time and it took me 45min to get someone to answer the phone after calling repeatedly. Finally talk to someone and I am then told (after room was already booked and paid for 5days prior) that there is a 100.00 deposit that needs to be paid. There was nothing on neither booking.com nor the hotels site that states there is a deposit. I will never stay at this particular location again. The staff was rude including the manager. The manager stated it isn't her problem about the deposit. They have horrible customer service. On the day we checked out housekeeping knocked on our door at 10am (checkout is at 11am) and asked us if we were staying or checking out. I found that incredibly rude.

    The price was great.

    Stayed in December 2022

  • Reviewed: 28 November 2022

    4.0
    Disappointing
    • Business trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 23 nights

    no dishes available at the reception, could be cleaner, no room cleaning as stated at the time of booking, old facility in a ran-down area.

    room size, kitchen, bathroom.

    Stayed in November 2022

  • Reviewed: 26 September 2022

    5.0
    absolutely no soap or shampoo or anything complimentary!
    • Family with young children
    • Queen Studio - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    how there was only one elevator and felt like our every move was being watched. also found a cockroach but only one.

    most of the staff were nice !

    Stayed in September 2022

  • Reviewed: 8 June 2022

    3.0
    Poor
    • Business trip
    • Solo traveller
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nasty dirty floors.

    Roof

    Stayed in June 2022

  • Reviewed: 5 May 2022

    6.0
    It wasn't bad.
    • Leisure trip
    • Solo traveller
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    The place needs some repairs. And they said they had breakfast but they did not. Personally I think amount you pay is too much. I could have stayed at Bestway Inn and it would have been cheaper.

    I loved the staff they were absolutely wonderful.

    Stayed in April 2022

  • Reviewed: 12 November 2021

    3.0
    bare bones
    • Leisure trip
    • Couple
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 2 nights

    cleanliness, amenities

    price

    Stayed in November 2021

  • Reviewed: 22 August 2021

    3.0
    Poor
    • Leisure trip
    • Group
    • Queen Studio
    • Stayed 2 nights
    • Submitted via mobile

    Room and halls were dirty.

    The kitchen layout was nice.

    Stayed in August 2021

  • Reviewed: 24 June 2021

    4.0
    N/A
    • Leisure trip
    • Solo traveller
    • Queen studio with 1 Queen Bed - Disability Access/Non-Smoking
    • Stayed 1 night

    Advertised as extended stay hotel but room had no dishware,

    Price

    Stayed in June 2021

  • Reviewed: 19 June 2021

    4.6
    Disappointing
    • Leisure trip
    • Couple
    • Studio with 1 King Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    BathRoom/Shower was not clean. No bedspread or blanket, just a cover sheet. The parking lot was unkept (scattered trash), and the “feel” of the lobby and hallways was dingy/dirty and poorly lit. The two occupants/residents in the unit across the hall from our room began a 1 hour fever-pitched screaming argument with mutual threats of violence at 5:30 A.M. We were up anyway for an early departure but the heated nature, volume and tone of the disagreement was “unsettling “. The general area around the facility was acceptable (light industry/manufacturing) but the motel’s parking lot was sprinkled generously with litter/trash. Several people “lurking” about gave it a questionable, potentially unsafe feeling.

    Close to downtown Oklahoma City. The price was reasonable for a place to sleep for one night but compared to the other lodgings at the same price point we used later on the trip it was not a “Good Value”.

    Stayed in June 2021

  • Reviewed: 10 June 2021

    5.0
    I didn't feel safe
    • Leisure trip
    • Family with young children
    • Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Too many people standing around outside.

    No breakfast offered

    Stayed in June 2021

  • Reviewed: 29 April 2024

    1.0
    Very poor
    • Couple
    • Queen Studio - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    Was nasty. Had roaches in our room. And also a lot of stuff didn’t work in our room either.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Queen Studio - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This location had roaches. And in was room bedbug spray was visible.

    The bed slept nicely.

    Stayed in April 2024

Showing 1 – 25

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