The staff around the pool is not great. You may have to go to the bar to order your drink. I spoke with the manager on this and he seemed to take note. Hopefully, that will improve! I did not LOVE the coffee at the resort. I was hoping for Kona, but it's more of an acidic coffee so I drank tea. They do have Nespresso in the rooms, so that was pretty good. These items are so minor, hardly worth mentioning!!!

The grounds are stunning! Unbelievably serine. The entire resort is just so beautiful and CLEAN. I highly recommend eating at The Restaurant and having LYNN as your server; I would request her! We stayed one week and I could have stayed two. I loved our room. It was so nice that my husband could go in the next room and watch golf and I could take a nap. Very private.

Stayed in April 2024

We loved the pool area but had to leave on several occasions because the bartender was so LOUD, obsequious and talked incessantly to other staff and/or guests. He left on vacation during our stay and, as a result, the pool area was so lovely and peaceful. Some guests may enjoy this type of non-stop banter but he was so loud that we could not avoid hearing all of his conversations and could not concentrate on reading or our own conversations. We had to return to our room to get some peace and quiet and escape the constant chatter at a volume that was way too loud! It was unfortunate because the pool area is otherwise so beautiful and the other staff were so lovely. The food was very good but not great and overpriced for what it was. The birdcage, in particular, was a disappointment. The music was way too loud and we were not impressed with the food. We tried it twice and did not return. Although a minor thing, it would have been nice to have a full-length mirror in the room. The wifi reception was not very good.

Very quiet and peaceful for the most part. Certainly a place to relax and recharge. The room was spacious, clean and well-appointed. Staff, were friendly, responsive and very helpful (in particular, Leah, the Manager of Guest Services). Little extras like complimentary snacks in the room was a nice touch.

Stayed in April 2024

Adults only luxury hotel away from the crowds

Stayed in November 2023

I can't think of anything.

Dinner at the restaurant was exceptional. The food and staff were great, with a beautiful view. The room was also superlative, with a large sitting area, great bedroom and bathroom. We also appreciated having a refrigerator and microwave. The fitness room was well equipped, with a lovely view. Overall, an awesome experience. We would definitely return.

Stayed in November 2023

The cocktails and restaurant was astronomically expensive and it's a shame that hotel guests don't receive any kind of special discount for these. If you have absolutely no budget at all, this won't be an issue.

A very beautiful hotel with a boutique feel. The free shuttles to Wailea were very useful. The room was clean and modern. Perfect for a honeymoon.

Stayed in October 2023

The lights at the hotel at night could be better

I have never made a review in booking, but for this hotel I have to make the best review, even thought we had trouble with hot shower in the first day, the hotel did every possible to compensate the issue, providing us with an update and giving us 50% off and free breakfast, beside of that, I have never seen a more gentle staff and a more incredible service in my life!

Stayed in September 2023

The prices are steep. We anticipated high prices and were STILL in a little bit of shock over the drink/food prices on property. There is nowhere to purchase any sundries. However, they can pop you down to the market in no time should you need to get anything, so not THAT big of a deal.

Room: The size of the room and bathroom was amazing. Lanai: Perfect for curling up and reading books. Pool: The pool had a great low-key vibe; the biggest perk of a boutique and adults-only property is the lack of screaming children and plenty of pool chair availability. Grounds: The grounds were vast and fun to explore. Transportation: Cars were readily available to take you wherever you want to go. Beach: Beach experience was perfect; they will take you there (2 minute drive), set you up with umbrella/chair/sunscreen/water, and pick you back up. So easy.

Stayed in May 2023

The couple wish they didn't change hotel and were able to stay in the Celebration Room for the entire trip.

This hotel was reserved for a couple celebrating their babymoon. During their stay, they commented on how friendly and professional the staff was. They enjoyed having breakfast on the ocean-view balcony. They did not rent a car in Maui, so the private shuttle service was ideal! They also enjoyed the pool and cabanas. They also enjoyed mocktails at The Birdcage Bar and a three-course dinner at The Restaurant on their last day on the island. Initially, they checked out of Hotel Wailea after three nights to stay in another hotel to explore the west side of the island, but they didn't like it and returned to Hotel Wailea for the rest of their time on the island.

Stayed in June 2023

needs more outdoor lighting

wow where to start, the resort is incredibly beautiful and extremely accommodating. the room is spacious, private, clean and overlooking the beach. complimentary drinks and snacks, comfy bed, wireless chargers, huge bathroom, but the staff is where i have to give credit. there is a complimentary shuttle service that will take you anywhere in the waileka area. kudos to charles, matt, kai, jordan, gustavo, michael, zane, and david. these guys are prompt, attentive, and friendly. i was sad to say goodbye to them. their sense of friendliness matches their sense of urgency. Then there was our waitress at the pool Bailey who was the sweetest friendlies girl. 10/10

Stayed in June 2023

beautiful rooms, great garden and super food

Stayed in June 2023

I'm trying very hard to think of something to complain about BUT I can't come up with anything .....

LOVED EVERYTHING! there was absolutely nothing that we didn't LOVE!

Stayed in June 2023

The shower was very bad. Rainhead squirted everywhere, with poor pressure, and the handheld nozzle which had better pressure could not be fixed to the wall. very disappointing.

Laid back and calm atmosphere. Quiet. Not busy Could always get a spot by the pool in the shade. Dyson hairdryer 😍

Stayed in June 2023

Great location, outstanding restaurant, huge rooms, extraordinary staff

Stayed in June 2023

We booked dinner on our Wedding night. We were expecting the food to be of Michelin standard having read good reviews of the restaurant. Unfortunately, although the food was not of a poor standard, we expected more from the hotel. This was very disappointing as it was booked for a very special occasion.

We loved the grounds The design of the hotel The pool The room

Stayed in May 2023

Make sure the robes are in the rooms each day. We also had some bugs in the room - watch for those too.

Staff by the pool, cars to beach, room, property, niceness.

Stayed in May 2023

The whole property was breathtaking and the rooms were beautiful.

Stayed in May 2023

I wish we could have stayed longer. :)

EVERYTHING! From check-in to check-out, everything at this hotel is worth celebrating. The premises itself are stunning and the facilities are wonderful. The hotel employees were friendly, gracious and helpful. The rooms themselves are large and have everything one would need for a comfortable stay - including complimentary snacks and drinks. The pool area is perfect to relax and enjoy the sun with poolside service. The shuttles are also convenient to take away the stresses of driving and/or parking. Having beach access with loungers and an umbrella just down the hill was also a pleasant treat. We also loved the restaurant for both breakfast and dinner. I cannot say enough good things about this hotel.

Stayed in April 2023

Amazing experience, elegant hotel full of initiatives and incredible care of the customer’s needs, a real resort in Maui.

Stayed in April 2023

the prices in Maui are shocking. this hotel is no exception.

the property is simply perfect. The staff are the best I’ve ever experienced in all my travels. the rooms are comfortable and appointed with everything you might want. Even though we had torrential rain for our entire trip (sub optimal indeed) the beauty of the place and the whales in the distance made our holiday restful and easy.

Stayed in January 2023

Not enough signs to find things. (Gym/Wellness room) Maybe do a little more at check in to orient guests? And just a suggestion, but I’d add a phone in the gym. There was a huge rain storm and water was coming down from the ceiling and close to the power outlets in the floor. I would have called the front desk, but no idea how to do so. Also, in an emergency, what would I do? You have a lot of older guests and I watched one really pushing it on a Peleton bike. He could have easily over exerted himself. Maybe add an AED too? Maybe I’m overly concerned, but even a simple placard that says who to call if you need anything on the refreshment counter would help. I think it would help at check in too to ask if the guests need dinner reservations at The Restaurant. We had a text arrive a couple hours later and I was concerned we weren’t going to get in.

Stunning water feature and grounds. Adorable lovebirds in the bar. Incredible view. Inviting public spaces decorated beautifully. Amazing gym. Exceptional staff - except one guy. (I’ll explain below.) Phenomenal dinner at the restaurant.

Stayed in January 2023

Going away!😂

Our second visit to Hotel Wailea after 4 years. Great hotel. Service level is world class. Restaurant best in maui. Great pool and poolside bar - barman is hilarious, like really good improvised theatre. Love the peaceful gardens - away from the beach but courtesy cars make this not a problem. Suites are superb - beautifully designed - those with sea views are perfect for sunset lovers.

Stayed in September 2022

restaurant general manager was very poor and not what expect of 5 star hotel. waited for 45mins post our table reservation and then told nothing he could do as the previous group had taken longer

staff generally very good, especially front desk, concierge team and by the pool. pool area lovely and good cocktail bar. birdcage bar area great. rooms very spacious

Stayed in September 2022

Tiny things, easy to fix. TV - absolutely the worst TV service in history. Countless channels and options all entirely impossible to navigate. Not sure if it was Samsung TV+ service or something else the hotel chose but please, get rid of it. We just about managed to navigate to reruns of family ties, that was it for our trip. The AC was tricky to balance. It's the best AC in the world, to a point where you could store ice in the room and it wouldn't melt and you need that, given the hot temperatures. Try to adjust to be a little less cold, it's suddenly quite warm. Maybe some instructions to help get the right balance. A few extra options for breakfast. Pastries, fruit and some granola options (a small number of help yourself items perhaps).

This place is exceptional. A large resort but not a big brash noisy resort like some of the massive places nearer the beach. No kids...I repeat, no kids. The suites are large and comfortable. They're quiet and you do not hear noise at all from any other guests. The views are spectacular. We stayed in suite 71, the views were entirely unbroken so the sunsets were a treat (I've included a picture of one). Very comfortable bed and thoughtful touches such as wireless charges in convenient places. A well stocked fridge and a few snacks to get us started. The grounds are beautiful. Plenty of points of interest if you want a few minutes stroll. The staff are friendly and welcoming. Willing to chat or maintain the peace and quiet, they take the lead from the guest. The car service around Wailea is ideal. Instantly available, fast and comfortable. A few minutes ride to/from the beach, other hotels or restaurants in the area. The beach services were great. The folks down there were very friendly, setup loungers and provided towels and water etc. Perfect location. We managed to grab a cabana for one rainy day next to the pool. Very large and comfortable, staff always on hand to provide table service. Cabanas have loungers, sofas, ceiling fan, charging points and lights. The pool is the perfect size, seems to be warmed slightly. The jacuzzi was a delight. The restaurant view was exceptional. The food was very good and service (apart from one person at breakfast, but let's say she was having a bad day) also friendly and efficient. Did I mention there are no kids allowed. Worth mentioning just one more time...no kids.

Stayed in September 2022

I was surprised by the amount of complimentary sweet and savory local delights that were provided in this hotel. Among all (5 stars)Of the hotels and resorts I visited, this was the most generous of them all. I liked the quiet atmosphere due to the hotel's policy that it is only for adults. The hotel is located at a high altitude, I could see the beach and the other islands very clearly, which made me to take marvelous pictures.

Stayed in September 2022