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Reviews of Hilltop Express Inn 2 stars

580 Poquonnock Road, Groton, CT 06340, United States

#11 of 14 hotels in Groton

Guests' Choice

Review score

Based on 188 hotel reviews

6.0

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    6.8

  • Location

    7.3

  • Facilities

    6.0

  • Staff

    7.5

  • Value for money

    7.1

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 9 May 2024

    5.0
    Good Location and Price, but a Little Too Sterile for Me
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    The beds are all wrapped with a squeaky plastic cover that doesn't breath, and makes noise when one moves. Hair wash products in the bathroom would be helpful.

    Room was clean.

    Stayed in May 2024

  • Reviewed: 23 October 2023

    5.0
    Ok basic room.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Rooms were outdated. It looks like they are remodeling, but so many easy things like lights not working properly.

    Checkin clerk was very friendly

    Stayed in October 2023

  • Reviewed: 16 October 2023

    6.0
    Conveniently located hotel in the midst of renovating, so don't expect anything but a place to sleep
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    I think the hotel was in the middle of a renovation. There was a Hilltop Express Inn banner covering the old Howard Johnson sign out front and there was a HJ branded trash can and ice bucket in our room. Room numbers were hand written and taped to the outside of all the doors. Our room did not have any lamp shades and our desk was held up by a nightstand on one side because the legs were broken. These weren't big issues for us, but I'm putting it in this section so people know what to expect of the room.

    The hotel was in a convenient location and the staff members were friendly. I don't think there were any other guests staying at the hotel, there were no cars in the parking lot and we didn't see anyone else besides the staff both days we were there. Bed was comfortable.

    Stayed in August 2023

  • Reviewed: 17 September 2023

    5.0
    Not going to stay here again.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Old and shabby. Most of the rooms were under renovations. Torn apart but not clean. Mold around back door to rooms. Guests above us and we could hear everything in our room. Internet said breakfast but none provided. Desk clerk appeared not to care.

    Conveniently located to highway. Short drive to restaurants.

    Stayed in August 2023

  • Reviewed: 10 September 2023

    7.0
    Strange
    • Leisure trip
    • People with friends
    • Standard Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They didn’t have a pool or continental breakfast. There was no one at the desk after 11 PM and I was having problems getting in my room.

    Stayed in September 2023

  • Reviewed: 30 August 2023

    5.0
    not bad at all and would stay again. Great value for the money!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    we had to move to another room because our tv did not work

    very clean, nice people, great hot shower,

    Stayed in August 2023

  • Reviewed: 29 August 2023

    7.0
    Comfy and nice
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    I had to buy my own toilet paper, room was never cleaned during our stay, door lock was broken

    No breakfast

    Stayed in August 2023

  • Reviewed: 26 August 2023

    5.0
    We felt safe and we slept well.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    Water didn't drain well in shower Coffee packets were so bad we poured it out and went to Dunkin D. Part of the ceiling was falling apart in the shower area. The door was difficult to unlock. I'm not trying to be critical but people need to know this is a work in progress.

    Nice people at reception. This hotel has perhaps recently been bought and is in the process of renovations. We needed a safe, reasonably priced room and this fit the bill. But, they have a long way to go. They had a blow dryer and nice absorbent towels, thank you!

    Stayed in August 2023

  • Reviewed: 18 August 2023

    7.0
    The beds were comfortable and the shower water pressure was good. The cleanliness and outdated facility was poor. The lo
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Tv wouldn’t work. Everything was broken or outdated.

    The lady at the front desk tried to help us with our TV that wouldn’t work but couldn’t so she moved us to another room. She was nice.

    Stayed in August 2023

  • Reviewed: 31 July 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    They had a hole in our bathroom ceiling cause of leaking water in the shower….

    No breakfast in the hotel…wifi is very poor…

    Stayed in July 2023

  • Reviewed: 30 July 2023

    6.0
    it was fine & served its purpose
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    I wouldn't say I didn't like it but we felt as though this place may be under renovation and I'm pretty sure we were the only people in the hotel other than those running it

    I liked that it was clean and the beds were comfortable for the price....

    Stayed in July 2023

  • Reviewed: 24 July 2023

    5.0
    Don’t expect much but a bed to sleep in
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Upon checking in the staff member took a copy of my license. When I asked why he took a copy he told me in case he was questioned by the police. I have never had that experience when checking into a hotel. After a back and forth conversation he gave me the copy back. The website stated breakfast. There was no breakfast not even coffee. Lastly, there was no manager on site to contact when the people above our room were screaming at 3:30 a.m.

    The cost

    Stayed in July 2023

  • Reviewed: 18 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 4 nights

    We were disappointed with our initial impression.

    There was no breakfast available. The building is undergoing a change in management(ownership), the new owners are trying to improve the inn. Our first night we had no tv, and the man working was very rude. There was no housekeeping, but the 3 person staff was working on improvements.

    Stayed in July 2023

  • Reviewed: 7 July 2023

    7.0
    Good accommodations for the money
    • Leisure trip
    • Couple
    • Standard Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Stayed three nights, had to ask for bath towels, bathroom could have used attention to paint, drywall, needs updates shower etc.

    Fair accommodations for the money, close to the beach

    Stayed in July 2023

  • Reviewed: 18 June 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I had to make a phone call so someone would come and check me in at 4:15 PM on Fri There was no sign of any food or coffee Sat morning so I left at 8:00 No person at the front desk

    Bed and TV were fine

    Stayed in June 2023

  • Reviewed: 7 May 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No counter person . Wait for personnel to arrive.

    Stayed in May 2023

  • Reviewed: 9 February 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bathtub wasn't clean.

    Stayed in February 2023

  • Reviewed: 4 October 2022

    5.0
    While only visiting for one night, my TV did not work, and I found the mattress not too comfortable.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    TV did not work, and mattress was not that comfortable.

    Room was big and spacious.

    Stayed in October 2022

  • Reviewed: 7 August 2022

    7.0
    Good stay for the amount paid
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    not enough outlets in a convenient location (near the bed)

    location was good for our purposes

    Stayed in August 2022

  • Reviewed: 18 July 2022

    5.0
    Alright for a place to crash. Needs lots of love
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Falling apart. Breakfast area was under renovation, and they didn't even have coffee out.

    Location was good. It was clean

    Stayed in July 2022

  • Reviewed: 17 July 2022

    5.0
    Met my needs for one night.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Ice machine broke down.....price was a little high......

    Location good....staff friendly and helpful..... bar. Restaurant next door was convenient

    Stayed in July 2022

  • Reviewed: 4 July 2022

    5.0
    it was fine but very expensive for what it offered
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    it was old and falling apart

    no breakfast

    Stayed in July 2022

  • Reviewed: 3 July 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No hair dryer no face clothes no door catch lock

    Stayed in July 2022

  • Reviewed: 31 May 2022

    5.0
    Better priced than any place in the area but get what you pay for... a room to sleep in.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Bed linens smelled like smoke and we were in a non-smoking room. Front door latch plate was loose and door had to be slammed to shut and lock properly. They didn’t provide clean towels or remake bed during our stay. It wasn’t terrible but not worth the $120/night we paid.

    Staff was friendly and courteous.

    Stayed in May 2022

Showing 1 – 25

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