the carpet in the hallways is very stained, which gives the impression of being dirty. The black-out window in my room did not work properly and was dirty.

the location is fantastic, the staff was very efficient and courteous and the view of the city line is incredible!

Stayed in May 2024

25$ nightly charge for the restaurant irrespective of whether you used it or not was a surprise we had never experienced before. Which meant we had an additional 125$ charged to our account. Given that we were out all day and generally ate at lunchtime we were being forced to buy something from the menu which was a bit limited when we got back in the evening which we did not really want.

Spacious room on 7th floor with fabulous views across the harbour. V convenient to airport and car hire.

Stayed in May 2024

No room service Breakfast service was not upto the mark

Nice rooms

Stayed in May 2024

Location was a little far out of Boston

Beautiful views

Stayed in April 2024

unclear instructions for shuttle (you have you call the hotel when you land at Logan). Breakfast options limited for cost, traffic to get into the city is bad (and toll charge for the tunnel).

big room, free water, daily turndown service, view of the harbour (paid)

Stayed in May 2024

The walls were thin. We could hear our neighbor's tv among other internal noises on our floor. The A/C unit was super loud and blew out really cold air despite turning the temp up several times. Some of the front desk staff could have been a bit more friendlier; especially the woman with the black hair and strong foreign accent. She was a bit off putting on the phone and in person. The carpets near the elevator on the 7th floor had large stains on them. There was only one microwave we found which was downstairs beside the restaurant. Their room service fees and surcharges were excessive. The restaurant ramp rug was dirty and needed a good vacuum. Daily activities in town were a distance ranging from 16-35 min away. Trying to call an uber was a pain in the butt. Tip: Confirm your pick up area /Select 'Hotels/Rental Car Center'/Hyatt Hotel. Once a driver has been confirmed, immediately call the driver and let them know you are at the Hyatt Hotel. When they get the ping it shows you are at the Terminal or somewhere near the water. Most of the vet drivers know but some don't.

We were supposed to stay in the King with Harbor view room but wound up staying in the Double room with Harbor view because our flight arrived early and early check in was not available for the King with Harbor view room at that time. Our room was clean and we found no dust. Daily housekeeping was an added bonus. The direct view of the harbor in our room was niiiiice and my bed was comfy. Breakfast and lunch were good. The view of the harbor in the restaurant was great. My cocktail drinks were really good. The waitresses were pleasant and accommodating. There is a convenient shuttle to the airport that runs every 15-20 minutes. Room service was delivered promptly and housekeeping requests were also prompt.

Stayed in May 2024

so close to the airport but you barley hear any noise close to downtown too

Stayed in April 2024

Long wait for the shuttle to pick us up from the airport terminal.

Convenient location. Comfortable facilities. Helpful staff.

Stayed in April 2024

Excellent location

Stayed in April 2024

The only thing I'd say is that our window looked a little foggy or as if there as a bit of a residue or condensation so the view wasn't as clear as I would have liked it to be. Also, our tub wasn't draining well while we showered.

The view of the harbor was beautiful. I liked the location of the hotel as well. It was located in a great area but still a bit secluded. We'd definitely stay there again.

Stayed in April 2024

We spent 8 nights at this hotel even though it is more of a transit hotel For longer visitors iit would be good to have a small visible shop in the hotel to buy essentials and snacks. They did sell items behind the reception area but a small shop with more choice would have been better. There is nothing around the area so if you need to buy anything you need to either go to the airport or take the water taxi to the other side $15 dollars each way. The choice on the menu was pretty limited.

Room was nice, spacious and clean. There was not much of a view from our room but it did not matter to us.

Stayed in April 2024

If you travel for the Boston Marathon, the location is not perfect. It need a lot of travel to go to the start line. Luckily we booked a water taxi (15€ pp). Other than that, hotel is comfy.

We had a clean and spacious room. Hotel also offered special menu for marathon runners.

Stayed in April 2024

I was traveling with my elderly mother and the location and shuttle made it so easy to get her to the airport.

Stayed in March 2024

Food only average and waitstaff avoided online orders

Didn’t eat on property for breakfast

Stayed in March 2024

The food was bland and way too expensive for the prices

Location, view of the harbor, convenience to travel by ferry was really great!

Stayed in March 2024

The food from the restaurant we ate in our lovely room with the view was frankly not up to paar.

I appreciate being close to the airport so no chance of traffic the next morning. We always get the room with the harbor view and simply like that!

Stayed in March 2024

Need Writing desk

Easy transportation

Stayed in March 2024

Noisy heating system

Comfy

Stayed in March 2024

Great view from the room. Modern and stylish room. Food was good too. Nice location.

Stayed in February 2024

close to airport

Stayed in February 2024

You could hear the engines of the big boats in the habour the whole night in your room (habour side room)

Close to the airport

Stayed in February 2024

-

It is very nice hotel, very close to the airport, clean with great food.

Stayed in January 2024

Fine for us but opposite side of the water to the majority of tourist attractions so you need to get a taxi or ferry to see the other side of Boston.

Very close to the airport and free shuttle service from airport to the hotel. Lovely view over the harbour and excellent staff.

Stayed in January 2024

Rather hefty parking charge.

Comfortable and clean, great location. Excellent hotel and restaurant staff. Tasty in-room coffee. Harbor view a plus.

Stayed in January 2024