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Reviews of Townhouse Inn & Suites Omaha 2 stars

13929 Gold Circle, Omaha, NE 68144, United States

#51 of 83 hotels in Omaha

Guests' Choice

Review score

Based on 249 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.8

  • Location

    8.3

  • Facilities

    7.4

  • Staff

    8.6

  • Value for money

    8.0

  • Free WiFi

    7.3

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Showing 76 – 100

  • Reviewed: 23 May 2023

    2.0
    I felt very unsafe and had a bad feeling about staying there alone so I checked out within an hour.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The first thing I noticed when I pulled into the parking lot was the large group of men partying outside their room and playing loud music, in the parking lot. I immediately didn't feel safe since I was staying alone. Then when I opened the door to my room the smell immediately hit me. It smelled horrible. Not only the powerful smell of some terrible type of cleaner/bug spray perhaps, but also just the underlying smell of people's rancid odors. The smell was really very sickening and over powering. Then I noticed that the second lock on the door above the dead bolt, the kind of lock where you flip the one piece over the door to add extra security, was broken. The piece that you flip was missing entirely, which meant anyone with a key card could walk in at any moment or whenever they wanted to, and that made me feel VERY unsafe.

    I initially liked the location but upon arrival I didn't feel safe so I didnt end up staying.

    Stayed in May 2023

  • Reviewed: 20 May 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    When we first got there they have to let you in the lobby which was my first red flag that they need to be behind a security barrier. Then greeted by someone who didn't speak English had to wait for someone to speak with. The gentleman was polite. We go to our room couldn't park by it because a uhaul trailer was parked across several spaces. Strange people sitting outside we walked up filthy stairway to the room. Opened the door and was hit with a smell I assume was some cleaning agent but it was overwhelming. Walked into the room and the smell got worse and walked back out. Husband couldn't breathe and I started itching. Went to turn out key back in and all they said was it was just cleaned no offer of compensation or different room etc.. I needed to leave because I was so uncomfortable didn't want to argue etc. Submitted a request for refund and he said I politely agreed to pay umm no. Then when asking booking for help he told them he offered another room another lie. We had to find other accommodations and I dealt with a rash for three days of our vacation with no offer of compensation. Would highly recommend avoiding this property. The reviews on here must be fake as I cannot find anything positive about this location. AVOID at all costs!!

    Nothing!

    Stayed in May 2023

  • Reviewed: 5 March 2023

    10
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 5 March 2023

    10
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 27 November 2022

    10
    great value.
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    friendly staff. clean room. great location.

    Stayed in November 2022

  • Reviewed: 8 November 2022

    9.0
    All in all, a great, comfortable stay.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The room would benefit from better air circulation. CO2 reading topped 1000 when closed up for the night. All in all a great, comfortable stay.

    The location is easily accessible. The reception was very good, the room was clean and comfortable.

    Stayed in November 2022

  • Reviewed: 3 November 2022

    1.0
    THE WORST EXPERIENCE EVER!!!!!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    The first room they gave us was dirty. I have pictures. The bed was not made, the garbage can was dirty, there was hair in the sink, the refrigerator was full of leftover food and there was a joint by the phone. like I said, I have pictures. When I complained he told me I could leave and go across the street or take a 2nd floor room. We have mobility issues but we had no choice. That room was better. The lamps didn’t all work. The floor needed sweeping and lots of things needed dusting OH and the door didn’t lock!!!! So when the guy at the front desk told us we could leave and he’d refund my money, when I left and told him I was not staying the additional night and he could just refund for that night, he said he couldn’t refund anything and I would have to go through Booking.com.

    Absolutely nothing.

    Stayed in November 2022

  • Reviewed: 16 October 2022

    4.0
    mediocre.
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    outdated

    value for two queen beds

    Stayed in October 2022

  • Reviewed: 4 October 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    TV wasn't a big HD kind if that's what you're looking for

    Huge room, kitchen area

    Stayed in October 2022

  • Reviewed: 13 September 2022

    10
    Great place to stay.
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The room was spacious and clean.

    Stayed in September 2022

  • Reviewed: 6 September 2022

    9.0
    Beats any reasonable expectations
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The bath towels were a little small.

    It was great to have a full-size fridge, a decent dining table (with place mats!), and a larger than expected room. Nicely tiled bathroom too.

    Stayed in September 2022

  • Reviewed: 5 September 2022

    9.0
    Good for a night.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    No elevators. Minimal parking. Something they clean the room with gave me an allergy attack. Had to open the window and door to air out the room.

    Comfortable and clean. Friendly staff.

    Stayed in September 2022

  • Reviewed: 15 August 2022

    9.0
    Good price, clean, I would pick it again for the value.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The place is a little dated/ older, and it was noisy during the night when we stayed there.

    Great price compared to other hotels nearby. The staff was friendly and check-in/ check-out was easy. Room was clean and everything worked fine. Large fridge, microwave, small kitchen sink, and large room was all nice features. Convenient and plenty of parking.

    Stayed in August 2022

  • Reviewed: 12 August 2022

    10
    Great; I’d stay here again.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Huge room, comfortable bed, great AC, refrigerator and microwave, easy and friendly check in.

    Stayed in August 2022

  • Reviewed: 27 July 2022

    9.0
    Bonus for full size fridge & freezer. Would stay there again.
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    Language challenge with lady who greeted me at the front desk. Had to wait a while for someone else to come back who spoke good English.

    I arrived late on a Sunday evening. They were helpful with showing me where to quickly get dinner before everything closed. I had a full size fridge with large freezer in my room. Meant I could refreeze all my water bottles for my coolers. The place was cool and clean.

    Stayed in July 2022

  • Reviewed: 21 July 2022

    9.0
    Superb
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Location was good. Staff very friendly. Beds comfy. Hot shower with really good pressure. Nice large refrigerator in room.

    Stayed in July 2022

  • Reviewed: 10 July 2022

    9.0
    Pleasantly surprised!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    The room was a little dated, that is the only thing that would improve the stay.

    The room had LVT flooring instead of carpet. The bathroom was tile. Fantastic for us since we have allergies to dust and mold. The personnel we met were wonderful, informative, helpful, and accommodating.

    Stayed in July 2022

  • Reviewed: 9 July 2022

    9.0
    Overall, an enjoyable stay.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    There was some trash left from the previous person - on top of the entertainment center.

    Nice, well kept facilities. Staff was very friendly. Mostly clean, but had some trash from a previous person.

    Stayed in July 2022

  • Reviewed: 4 July 2022

    9.0
    Great!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Rooms were a little dated, which doesn't really matter, but they were clean and nice.

    The check-in process was great and went smoothly and we got rooms all together. The man working at the front desk was dressed nicely, knew what he was doing and was very friendly at both check in and check out. It was so nice that the rooms had a fridge/freezer, microwave and toaster.

    Stayed in July 2022

  • Reviewed: 19 June 2022

    4.0
    The price I paid I was expecting to be a little nicer.
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The towels were small, thin and rough. There were stains on the bedspread.

    The room was nice size.

    Stayed in June 2022

  • Reviewed: 17 June 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The staff was Excellent very nice people

    Stayed in May 2022

  • Reviewed: 11 June 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The room was nice, comfortable and very homey!

    Stayed in June 2022

  • Reviewed: 3 June 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The TV was disconnected and did not work. But was not a big deal.

    Beds were super comfortable and the room was very clean. Only needed a place to sleep quick but did what it needed to. Easy check in and check out and staff was very friendly.

    Stayed in June 2022

  • Reviewed: 10 May 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    There was a problem with the bathtub faucet. We reported it so they could fix it.

    It was like a small apartment. Room was spacious and comfortable.

    Stayed in May 2022

  • Reviewed: 2 May 2022

    1.0
    If you are planning to travel through Omaha don’t be fooled by this places okay reviews. You’re much better of just payi
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    over priced, loud heater, loud bathroom fan, poor quality lighting. You can tell that the owners of this establishment try to cut costs at every corner and don’t care about ripping off customers.

    nice looking rooms

    Stayed in May 2022

Showing 76 – 100

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