20% of service charge

The doors set up is not the best...hard to get in the bathroom

Stayed in October 2022

Towels need a bit of improvement both in size and quality

Great location although one needs to be fit to walk up the hill after a big meal Very comfortable bed with high quality linens

Stayed in October 2022

Air con somewhat loud. Insufficient drawe space

bed was comfortable, staff friendly and helpful

Stayed in October 2022

Bed was too hard.

Stayed in October 2022

I would like a microwave in my room. Is that possible? That would be so nice. Also just a littler better direction of cars and pedestrians in the front parking area. Almost hit a couple people as they were tryign to leave and get out of my way, the parking guys seemed kind of clueless, just like there wasn't a system. Make a system, so that its easy to train us, the clients. Instead, I had a bellhopper in a mask, waving his arm rapidly for me to go foreword, and he was tryign to let me go and give me best treatment. However, there were clients exactly ahead so I didn't move. It was frustrating to try and communicate this as the client to the employee, but he didn't have the tools he needed. He needs a system.

I loved my room, so golden and lovely. The view is spectacular, from every room and every corner of the hotel, front outdoor entrance. Bridge on one side, water on the other. You cannot beat that.

Stayed in October 2022

We walked into our room and it was not ready. It was not cleaned from previous occupants. The bed was unmade and towels were on the floor! We were given another room.

The staff and restaurants were excellent.

Stayed in October 2022

bathroom a little small and pipes were noisy for hot water (understandable for an older property)

great staff who switched my room bc I was too close to the elevators comfortable beds great location and rooftop bar

Stayed in October 2022

dated but loved it anyway

classy

Stayed in September 2022

CUSTO DO ESTACIONAMENTO

Stayed in September 2022

Didn't realize we needed reservations at Top of the Mark until we checked in. Went up to have a drink but the wait was extremely long.

Location in the city; on-site restaurant; wonderful staff

Stayed in October 2022

lobby area. no place to sit and relax.

location

Stayed in October 2022

Had a great time in a great city. Very old school classy hotel in a prime location with great views. Probably needs a bit of an upgrade in parts without losing the classic feel.

Stayed in July 2022

Furniture is a little bit outdated. Be ready for some mean people on the reception.

Very good location. Nice restaurant on the top floor with amazing view of the city. Comfortable bed and clean room.

Stayed in September 2022

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Stayed in August 2022

Hotel has amazing bones. Rooms on outside are lovely. The rugs are a bit threadbare and in need of replacement. Elevators need some love (rugs and other aspects). Also towels should be upgraded to a better bath towels. Lobby in disrepair. Not what I expect from an Intercontinental but an easy fix. The hotel is so exceptional and its location stunning (the best in San Francisco) that I suggest doing a historical remodeling of the lobby to match the photos in the "museum" in the lobby. The hotel has such an extraordinary history. Do not think it would be inordinately expensive to do so and the property deserves it. All in all we had a wonderful stay. It was a great value and is a magical spot.

Stayed in September 2022

The view was great. However the bed size was small as we had two people to a bed. Would have been better to get two queens instead of two doubles.

Stayed in August 2022

I needed hair conditioner but none was provided

Stayed in August 2022

The location of this hotel appears good but the steep roads meant we had to take a taxi everywhere. Meals were too expensive and very little alternative within walking distance.

The room was a good size and comfortable for three adults.

Stayed in July 2022

breakfast said 4 people all included on the booking. on check out told only 2 people extra $105.00 had to pay. breakfast needs a revamp. main bed rooms were tired and little storage. 4 were staying as advised set up for 2.

location and views. good housekeeping service, very friendly.

Stayed in August 2022

Beautiful hotel, location was excellent close to everything. Great restaurants very close by. Staff were fantastic friendly and very welcoming. Great bar, was always fun. Great place to meet other guests.

Stayed in August 2022

the room was outdated but that’s expected for an old hotel

the doorman was beyond friendly and helpful. I also received excellent service from the fro t desk.

Stayed in August 2022

1. The makeup mirror light did not work and it was very difficult getting ready for a formal event. 2. The hotel has such rich history and I would have expected our suite to be more tastefully decorated and furnished with much higher quality pieces. The ambiance of the suite was a disappointment because of the inconsistent décor. 3. We had breakfast in the hotel restaurant. Both my husband and I had to send our food back because it was hardly warm. We each had a cup of coffee. He had a mixed berry bowl, a side of sausage and wheat toast; I had oatmeal. Our meager meal was over $60 (including tip). Not great food or service for those prices!

We were notified the day before that a significant upgrade was available. The staff was so friendly and accommodating. The room location, view and layout was amazing. The Bose sound system was a very nice amenity.

Stayed in August 2022

AC had some issues, and would not get cool during evening especially.

Stayed in August 2022

Furniture in my upgraded one bedroom suite needs replacing. For what I paid it was disappointing. I wouldn’t sit in the couch!

Location, staff

Stayed in August 2022

n/a

classic and location

Stayed in August 2022