101 West Springbrook Drive, Johnson City, TN 37604, United States
#8 of 19 hotels in Johnson City
Guests' ChoiceBased on 260 hotel reviews
8.0Cleanliness
8.5
Comfort
8.7
Location
8.9
Facilities
8.3
Staff
8.7
Value for money
7.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 May 2024
Thomas
United Statespump bottles toilet slow closet takes up a lot of space charging a fee for incidentals at check-in decor dated in room and floor
n/a
Stayed in May 2024
Reviewed: 11 May 2024
Michael
United StatesFood in your restaurant is terrible
Stayed in May 2024
Reviewed: 24 April 2024
Tony
United StatesWe paid on Booking.com prior to arrival and the hotel also charged us in addition to paying on Booking.com. They fixed it.
Breakfast was not the worst I have had. Clean and nice hotel.
Stayed in April 2024
Reviewed: 7 April 2024
Lucy
United KingdomBreakfast was good but served entirely on disposable plates/cups which was wasteful.
Convenient location for the event we were attending. Nice and clean, helpful staff.
Stayed in March 2024
Reviewed: 5 April 2024
Karina
United StatesSlow drain in shower.
Clean, quiet, spacious, and practical location.
Stayed in April 2024
Reviewed: 1 April 2024
Miller
United StatesWe were expecting a breakfast buffet for a quick breakfast. There was only one waitstaff and it took several minutes for her to come out from the back. We had to be somewhere within 45 minutes so we asked for a credit on the breakfasts.
The mattress and bedding was very good. Allowed for a great night of sleep.
Stayed in March 2024
Reviewed: 4 March 2024
Kathy
United StatesOther of room steep.
Very clean and staff friendly
Stayed in March 2024
Reviewed: 30 December 2023
Dinh
United StatesA buffet breakfast could be more convenient for the whole family with kids.
Clean and nice staff.
Stayed in December 2023
Reviewed: 19 December 2023
Kathy
United StatesOnly 1 elevator
Clean
Stayed in October 2023
Reviewed: 4 December 2023
Calissta
United StatesNo complaints, except the $250 convenience fee. That’s absurd
Convenient & clean
Stayed in December 2023
Reviewed: 12 October 2023
Rebecca
United StatesI needed to connect to the wifi with my kindle I couldn’t I went to front desk and asked for help. The girl tried twice then told me it had to be my device. I hadn’t ever had trouble. Went to the library tent at festival and immediately connected using the library’s free wifi. So not my kindle
Stayed in October 2023
Reviewed: 11 September 2023
Marijo
United StatesTub was very slippery....difficult to shower without sliding.
Price
Stayed in September 2023
Reviewed: 30 August 2023
Buddy
United Stateswas all good
Food was good at breakfast.
Stayed in July 2023
Reviewed: 25 August 2023
Venkata
United StatesBooking.com not accurate and I lost 600$ and no response on the refund from booking.com
Actually i booked through booking.com, but when i went there i didnt see the reservation and also without accomodation my card has been charged twice. Unfortunately i have to book it again at the hotel. However i didnt get my money refunded by booking.com even after multiple emails or calls.
Stayed in August 2023
Reviewed: 5 July 2023
Jernigan
United StatesLow water pressure in the sink, but shower was fine.
I'm a day sleeper so having my room at the end of a hall was wonderful. The room was very clean and the staff was great. I felt very safe at this location and it was convenient to my travel job (10 min drive). Overall a great stay!
Stayed in July 2023
Reviewed: 3 July 2023
Sharon
United StatesBreakfast
Stayed in July 2023
Reviewed: 30 June 2023
Susan
United StatesMan knocked on my door at 11:10pm asked if I needed a blanket!
I didn’t know they offer breakfast.
Stayed in June 2023
Reviewed: 26 June 2023
David
United StatesI think $300+ per night was too steep.
Location
Stayed in June 2023
Reviewed: 16 June 2023
Randy
United StatesLoved it all
This is two years in a row we have stayed at this location, loved it!!!!
Stayed in June 2023
Reviewed: 24 May 2023
Robin
United Statestoilet did not flush well… maintenance continued to bother us to hang a bar in the bathroom.
very clean… good housekeepers… friendly
Stayed in May 2023
Reviewed: 3 April 2023
Gregory
United StatesThe check in staff wasn’t very friendly. I asked for a lower level room on my reservation but was assigned the top floor. I asked for a lower level once again and she gave me one that was on the third. I guess that was better than the the top floor. The front desk clerk needs to be smiling and friendly. She didn’t seem to want to be bothered with my questions.
The bed was very comfortable!
Stayed in April 2023
Reviewed: 22 March 2023
Artis
United StatesNA
The cleaning staff was very friendly
Stayed in March 2023
Reviewed: 6 March 2023
Kathleen
United Statesbed was not comfortable
location
Stayed in March 2023
Reviewed: 18 February 2023
Amy
United StatesWhen we arrived the desk clerk was very helpful in explaining local availability for restaurants and shopping. Our room was clean and did not smell of any smoke. The bathroom was extremely large which gave lots of room for two people getting ready in the morning. Breakfast was prepared and served by Shannez. Her morning demeanor was so friendly she immediately put a smile on our faces. She checked in on us at least four times and spent time talking to us about the hotel. What a pleasure having a breakfast server with such a positive attitude. Having the Kerurig coffee maker in our room allowed us the time to linger in our room a little longer in the morning. All in all, we enjoyed our stay very much.
Stayed in February 2023
Independence, USA
Trou aux Biches, Mauritius
West Melton, New Zealand
Ypres, Belgium
Nedumbassery, India
Genova, Italy
El Ronquillo, Spain
White River, South Africa
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content