Room charge was $60 more than I was quoted at Booking.com. I realize everything is more expensive in Alaska but felt I was being taken advantage upon. Woman at the desk was a bit busy and abrupt when we checked out.

Breakfast and morning staff were great. Welcoming smiles made a difference. Good tasty and prepared well food.

Stayed in June 2023

very dark and gloomy

location

Stayed in May 2023

Loved the location and the staff were super friendly. Easy to set up tour at tour desk. Good price for high tourist season.

Stayed in June 2023

Great location and friendly staff.

Stayed in June 2023

staff are indifferent.

could hear the toilets in room next door flushing . loud banging noises in the middle of the night in the walls- pipes?

Stayed in June 2023

A bar and actual dinner level restaurant. Especially stran by e to not have a bar open in the hotel for our entire stay. It was fine as there are plenty right here due to a great location but that and a hotel restaurant (not just a Bkfst cafe) would be an improvement.

All was fine

Stayed in May 2023

Nothing

Very good breakfast. Easy check in

Stayed in September 2022

proximity to town and the cruise ships!

Stayed in September 2022

Our room was incredibly hot and noisy even with the radiator turned to low; possibly near a mechanical room. Had to leave a window open the entire time, which was difficult to open because the window latch was broken. Shower was difficult to use and small. Bathroom shelf fell off and nearly shattered (made of glass). Poor quality for the nightly rate.

Nice location in town. Friendly staff. Breakfast on site.

Stayed in September 2022

we were placed in room 427, as was another of our party the week before. When we entered the room it must have been 90 degrees plus since the heater was on full blast. There was an air conditioner in the room which when turned could lower the temperature to a tolerable level but it was so loud it was IMPOSSIBLE to sleep. Fortunately the hotel was not full and we were moved. MY QUESTION IS WHY DID THEY PUT ANYONE IN THIS ROOM? The heat could NOT be turned off and this room should never be used until the thermostat is fixed which they apparently cannot do. the first stay one week earlier we noticed you had to open the door by turning the door nob UPWARDS and at the same time lift the door upwards as well. Every door in the hotel was the same. Who ever heard of door nobs that have to be turned upwards to work. This hotel is so old it need a complete makeover!!!!! We would never stay there again.

Stayed in September 2022

The front desk staff was not friendly. When I asked for extra hangers, I was surprised the reaction was rude and negative. They were short staffed, as is every business, but when we asked them for information or help, they did not makes us feel welcome. They actually gave our room to someone else after we checked in, so when I went back up to the room, another family had moved in! It would be nice to have a tub grip in the shower, as it was slippery. Not having a fan or window ventilation in the bathroom lent to either being steamy or stinky. A window that could open would be valuable. For an expensive hotel, the TV was cheap. The room door stuck which made it very loud to get in and out. The general condition of the hotel is run down, and could be freshened up to be just beautiful.

We loved the beds and pillows. The room was spacious and had a bunch of big windows. It was clean and even though there was no room service or daily cleaning, the hotel was responsive when we asked for something. The room was conveniently located by the ice machine, the elevator, the stairs. The downstairs Bubble Room had wonderful food. The waitress in the breakfast room was super friendly and efficient. We couldn't beat the location... so close to food and downtown amenities.

Stayed in September 2022

Our room had a noisy fan outside, but was also a nice size and comfortable.

Staff was helpful during a storm and people being stuck in town.

Stayed in August 2022

This review has been hidden because it doesn't meet our guidelines.

The room was small, smelled a bit musty, the walls were very thin and you could hear everything that was said, the room was expensive and I was not impressed with the staff.

The location was nice and central.

Stayed in July 2022

The staff was so accommodating… and please give extra kudos to Rodney… who made everything better… he was warm, friendly, and professional.

Stayed in July 2022

Wish they provide shuttle service to and from the hotel. The taxi service is very expensive. The bedroom was a little worn but acceptable.

They served an excellent breakfast. There was a breakfast buffet for $20 which was worth is or you could order from a menu at a similar cost. We did the buffet, which included everything you could want. The location it great. It is in walking distance of all the shops and restaurants in downtown Juneau. It is also in walking distance of the Mt. Roberts Tram which we also highly recommend taking. The bed was very comfortable and the staff was good. We had a nice harbor view from our room on the 8th floor.

Stayed in July 2022

Lots of noise!

Location is great, employees were very friendly and helpful

Stayed in July 2022

When we first checked in to our room at 4:30 pm, it had not been cleaned and was still dirty. However we were quickly moved to another room, upgraded to a nicer, bigger room at no extra cost so ended up being a positive.

very good

Stayed in July 2022

Our room was stifling hot! difficult to sleep in a comfortable bed in that heat. The room was also very basic, in a 1950s kind of way.

Very clean, with comfortable beds

Stayed in July 2022

EVERYTHING, Especially the managment

I think that the management of this Hotel is very poor. The furniture is old and with lots of scratches and some of them are broken, the bed mattress is not comfy at all but especially the service was really poor. Your staff didn't follow requests, the breakfast even paid in advance was so poor that we had to make it again outside, no milk, no yogurt at 9:00...IMPOSSIBLE

Stayed in July 2022

This hotel was recommended by our cruise line. Our first room was terrible. Second floor, at roof level, all noisy ventilation equipment outside, window screwed shut. Hotter than hell, one tiny fan, no air conditioning. No one should be put into those second floor rooms! So we demanded another room. They moved us to 9th floor with queen bed that faced the water. Much better because we could open the window and there was a fan that helped with air circulation. The historic aspect of the hotel is not enough to justify the cost. Also, they do not provide shuttle service from/to the airport so we paid a taxi.

Location in town. Bed was comfortable.

Stayed in June 2022

There was no air conditioning and the fan provided hd about a half inch of dust on it so we couldn't use it. We couldn't open the window because the system outside was insanely loud.

The room had a very good bed and was mostly clean

Stayed in June 2022

We were in a room facing the parking lot and we looked down on roof with noisy machine running on roof.

The location not so good. Not as close as we wanted to be near convention centre

Stayed in June 2022

The rate for the room and the front desk people felt like we got the run around when asked for them to look into the rate for the room as a state employee. The food at thr hotel was okay. Wasn’t the best.

The location was nice

Stayed in June 2022