Check-in was difficult - I had had to cancel one of three rooms originally booked to make a change for my son as he arrived a day later. At check-in, I was told they had cancelled two rooms. I don't know where the problem was, but clerk kept trying to tell me I was wrong until they found the original booking, so I think it was their fault? As frustrating as that was, adding to the stress was that I could not reach Booking.com at all. No response to text message through ap and could not find a phone number. We had drinks & dinner at historic bar - enjoyed the time and atmosphere with our grown children. The bars computer was down, when I checked out they said they didn't have the charge on the room bill, but would comp it. I told them it was too much, next day they charged me, which is ok. Just not sure what to think of front desk staff.

The room was nice and liked the "nook" with desk to work at. While we did not use the fireplace, like how it made the atmosphere. Our dog was welcomed. Bathroom was cold though. Our daughters' room was also nice and worked well for them. Never saw our son's room.

Stayed in January 2024

Our room was dated. The price for what we had as a room was not a great value.

We had a GREAT breakfast. the Grounds were very nice. The location was walkable to downtown. Nice sense of history.

Stayed in August 2023

The fact that there was a very large amount approved from my debit card as well as the actual charge for my stay. It cleared my checking, savings and my signature loan. Still not sure if I will get fined for that. When I checked my account on Wednesday it was -$113.00. I didn't check out until Thursday.

The amenities were great. Wish there were some kind of food for room service. Even snacks in disposable packaging would be great.

Stayed in August 2023

Freezer compartment for refrigerator missing.

Clean grounds, comfy pool chairs, ample meeting space, friendly bar and restaurant staff.

Stayed in August 2023

We had booked a king room and on checkin were given a small queen room. Upon seeing it and finding we booked a king room my husband went back to reservations. He was told that since we booked with a third party (Booking.com) that was all they had available. After showing the confirmation and standing his ground we were given a king room, which is we had reserved and it was much nicer.

Breakfast was very good, lovely patio and staff was attentive. Valet staff were very good and knowledgeable.

Stayed in June 2023

better view

Overall layout and the ambience was very pleasing, very NM which is what we were looking for. Restaurant was great and staff was helpful and friendly!

Stayed in April 2023

I've been a guest of La Posada for over 20 years and seen it change ownership many times. I keep coming back because of its fascinating history, beautiful "bones" and great setting and location. I look forward to renovations to the guest rooms. They're still comfortable and charming but they need a lot of TLC

Stayed in May 2023

Would like to have a gift shop there. For necessity and snack

Breakfast and convenient to the center of everything

Stayed in May 2023

Staff

The first morning I was not feeling well and I only wanted coffee and OJ. But there was no one else in the restaurant and no one there to greet me for 15 minutes. The the person greeting me was surprised I was sitting there.

Stayed in April 2023

use of a lot of plastic and not having an option to save water by choosing not to have towels and sheets changed.

location, art

Stayed in April 2023

No breakfadt

Stayed in April 2023

Did not have a dislike

The staff were extremely nice and helpful, super comfortable beds, large bathroom, and location was great. Just close enough to the square to get a decent walk back and forth.

Stayed in January 2023

comfortable and great location

Stayed in January 2023

The hotel seems short-staffed or careless. I asked for a chair cushion but did not get it. I asked for a wake-up call but did not get it. The Library printer was out of ink and seemed of no interest to anybody.

Did not have breakfast.

Stayed in December 2022

My bathroom was tiny

The grounds and gardens. The pool!!

Stayed in July 2022

rooms are a bit dated and pricey for amenities

fantastic location and great vibe

Stayed in July 2022

The parking is so cumbersome. There was no room service. First room we were shown was like a closet. It was dark and very far from center when I had asked when reserving for an easy access. We were shown another room and it was good. The parking situation is really difficult.

Location

Stayed in June 2022

My wife and I both felt the bed was too soft and we had trouble sleeping. Also felt that we could hear our neighbors through the walls to easy.

I liked the atmosphere of the place. Our unit was cozy.

Stayed in May 2022

loud wedding reception last night of our stay. staff said they would give us earplugs.

location

Stayed in May 2022

The lighting in our room was poor.

Valet staff and restaurant staff were outstanding. Front desk staff less consistently so.

Stayed in April 2022

We were in two rooms, after asking to be moved from the first. Bothe smelled strongly of smoke from the fireplaces, the first more than the second. In the first the window was broken and wouldn't open and the bathroom windows were sealed so there was no air circulation so it was hot and hard to sleep. The second room was better but not by much - a front window that barely opened and sealed windows in the bathroom. So we slept very poorly.

Beautiful grounds, a good bar, historic main building, and outstanding location close tp the Plaza

Stayed in April 2022

Understaffed restaurants - hot tub was cool as staff filling it up in morning with a hose and cold water!!

Staffing issues for sure in restaurants …..

Stayed in March 2022

we had to wait an hour for our room to be ready;bar staff was not the best

excellent location, valet staff was excellent

Stayed in March 2022

We booked a suite. Expected to have fireplace in bedroom and bigger bathroom.

The hospitality and coziness of resort.

Stayed in February 2022