lobby

staff was amazing!

Stayed in October 2022

The hotel was absolutely beautiful. From the staff to the room-everything was amazing. Definitely will be staying there every time I travel to LA.

Stayed in October 2022

perfect!!!!

Stayed in October 2022

The parking was expensive.

I liked the design of the place and the bedroom was spectacular. The room was very comfortable and we were provided with the pillow of our liking. The hotel is very clean and up to the 5 star standard. The toiletries were by diptyque, one of my favorite brands. the bedding was excellent with high thread count and the towels were very clean and changed daily. The lights of the room seems updated and was easy to control near the nightstand. The room was very spacious and the closet space was big. Overall, i recommend this place and will definitely be back.

Stayed in September 2022

I think the pool areas requires modernisation, it is quite a small space (so making it more spacious, potentially, otherwise just refurbishing). There is a large empty area, which I guess is used for the events, but it would makes sense to repurpose it in a way that it does not look abandoned (at times with no events). It felt a bit off in comparison with 5-star experience in other areas. I was also not too impressed with quality of meals, both room service and restaurant. Ordered pasta with butter and cheese for a kid, everything was swimming in the butter and the portion/presentation looked like I got it from a cantina. On the breakfast, I ordered fresh fruit, they were not really fresh, coffee/cappuccino also requires an improvement.

Excellent service, right on the arrival I was offered a late check out free of charge. This shows how smart their property management is. They satisfy both customer experience, as well as ensure that guests spend money/time on extras (while otherwise there would be no guest at all). Rooms are clean, excellent Frette bedding, bathrobes, great minibar. The suit was really comfortable and well thought through with all the little details! The stuff was overall very friendly and helpful. The location is excellent if you plan to spend some time shopping/hanging in Beverly Hills.

Stayed in September 2022

the location very well located in BH with easy parking for your car. the room was so big, new and very nice. bathroom wide and new

Stayed in September 2022

Good location, cheerful and helpful staff, impeccable cuatomer service. Room was very clean and spacious, appreciated the thoughtfulness such as water bottles and towels n the gym. They went above and beyond as upon checkout, our Tesla was fully charged. That was a nice surprise.

Stayed in September 2022

The best hotel, it was comfortable staying there, and the staff were friendly.

Stayed in August 2022

Everything from facilities to service is incredibly excellent, the best 5-star hotel I have ever stayed!

Stayed in August 2022

Price? ^^

Almost everything.

Stayed in August 2022

nothing

great staff, great services, fast services, location, clean and big rooms

Stayed in August 2022

Nothing.

Outstanding property and highest level of staff. Free limousine service within local area.

Stayed in July 2022

Really Nothing you didn’t like

staff are very friendly and helpful and professional to take care of you Never seen like that

Stayed in July 2022

nothing

Location is near everything room is big , clean bathroom is clean staff are very welcoming , Christine the guest service did a great job taking care all of our bookings.

Stayed in April 2022

Nothing to mention. Everything was great.

The level of service was very high and the hotel folks very attentive. The rooms and the pool were wonderful. As we had a late flight we were able to arrange a late checkout.

Stayed in July 2022

No complaints!!!

Everything was perfect! The decor, the staff, the size of the room, the little details in everything!

Stayed in July 2022

I choose this hotel because of its location. It’s walking distance to Rodeo Drive. The room is very spacious, very clean and the bed is comfortable. I like the hand written note,both from the cleaner and the hotel manager. Special mention to the bartender Ms Amanda. She’s very kind and friendly and a genius with mixing drinks! 😀 Oh and the pillow has my initials embroidered to it. 😆

Stayed in April 2022

rooms are exceptionally spacious and to modern standards.

Stayed in March 2022

n/a

beautiful

Stayed in March 2022

nothing

everything

Stayed in March 2022

I would say this is one of the best hotels in Beverly Hills, we wanted to upgrade the room and they did it complimentary. the check in and check out process was very fast and smooth. the room was very big considering other hotels in LA with a balcony. Separated dressing room. They had our initials on the pillow and everyday we were receiving different welcoming messages along with fruits and candies.

Stayed in February 2022

Nothing

Best hotel by far.

Stayed in January 2022

nothing

everything was great , friendly staff , comfortable beds , perfect room size ( suite)

Stayed in December 2021

nothing

everything was great , friendly staff , comfortable beds , perfect room size ( suite)

Stayed in January 2022