The facility was booked and areas such as the pool were uncleaned for the weekend. The pool area had spilled food and dirt in the area, and the water in both the pool and the hot tub area were visibly dirty. This is unacceptable for the rates for this hotel. The pool and hot tub area were part of the reason I originally booked this hotel, and they were not usable.

The room was clean, the bed was comfortable.

Stayed in September 2023

They overcharge you on purpose !!!!!

Next to a target

Stayed in September 2023

Pool is poor, was so dirty. Some of staffs are so friendly but others are so mean and didn’t explain what I asked properly. They didn’t care really customers even didn’t explain very important things like breakfast rules

Bed and pillow is comfortable.

Stayed in August 2023

200 illegals in parking lot and spread out throughout the lobby and hotel. banging on drums littering the parking lots. police camped outside room doors. poor front desk staff, over charged the guests, never even look at reservations or requests. leadership needs to be changed asap.

Stayed in August 2023

Worst experience

Worst service

Stayed in July 2023

Unlike our first stay, the room had obviously been recently checked out of and not cleaned thoroughly. The toilet wasn’t cleaned, their was hair everywhere that didn’t belong to us, and rhinestones and other objects on the floor which indicated it had not been vacuumed. The pool was nice, yet their weren’t any clean dry towels stocked and their was trash left around the tables.

The staff were very pleasant and helpful. The location was great, lots of food, shopping and entertainment closeby. Easy check in and out and ample parking.

Stayed in July 2023

As above

Stayed in the Junior suite it was nice and big. Problem is it was club level which was included in the price, and the club was closed the entirety of our stay.  To compensate they gave our family of four 2 breakfast vouchers each morning, which I felt was inadequate. The host at the restaurant was not very friendly either but our server was very nice.

Stayed in July 2023

Clean staff was great location was great

Stayed in July 2023

Nothing.

Everything, the view was amazing. The rooms were pretty nice and clean. It was perfect.

Stayed in June 2023

Management was not empathetic at all what so ever I had drove 2 hours away to stay there with my family to have a great time however when I arrived they said they stopped accepting my form of payment however there was no information anywhere in the facility or in the website stating this matter there was no fine print or anything letting me know I needed to have a actual bank card and not my chime card I’ve always been able to use my chime card at any place I’ve booked this place did not assist me and did not honor the fact that it was no documentation that stated I could not use my card I felt like I was being discriminated against and that management did not try to assist me me and my family had to go stay at a different hotel in my area and they accepted my form of payment

The beautiful scenery

Stayed in July 2023

Staff was very friendly. Nice restaurants inside hotel. Room was very clean and nice view.

Stayed in May 2023

No complaints the whole stay was very pleasant. The location was good and the staff very responsive.

Location was perfect loved elevators! My large bread dog was with me they were awesome at Harry Carey’s restaurant at property we sat on the balcony.

Stayed in May 2023

Great location, comfortable and staff was very helpful and professional.

Stayed in April 2023

pool little dirty but nice a little cold too but everything else is wonderful

Stayed in April 2023

ba

excellent customer service

Stayed in April 2023

Made several stays in this hotel, and EVERY time there is something going bad: safe not working, TV not working, leak in the bathroom.... so.... avoid, unless you don't have the choice or don't plan to spend more than 1 night

The rooms are nice. There is a gym.

Stayed in January 2023

I loved everything

How comfortable the room was .

Stayed in March 2023

Stay was too short😒

Friendly Front Desk agent David gave exceptional service. The room was clean. Facilities are very neat and organized.

Stayed in February 2023

Beautiful and super clean. Restaurants on site.

Stayed in February 2023

I still have over $400 pending because the system over charged me and no one has taken care of it yet.

I had a bad experince from the moment I arrived.

Stayed in January 2023

Gym is a big disappointment. Out of 6 treadmills only two worked and they were not leveled and very shaky. Dumbbells are very dated, overall feels very sad. Common areas were closed for convention so nowhere to sit to wait for check in.

Stayed in February 2023

unprofessional staff

Stayed in October 2022

only thing was if they could double check to make sure there’s toilet paper lol. but other than that it was amazing

it was very clean and neat! staff was great! Very close to stores and mall definitely recommend

Stayed in October 2022

I have no complaints

Staff was great

Stayed in October 2022

Service was poor

Environment

Stayed in September 2022