It was not possible to control the temperature in the room. It was freezing cold on arrival. It took a good 36 hours to reach an OK temperature. The hotel tried and failed to fix the heating/cooling controls. With it turned off, the room maintained a decent temperature but this was more a function of the external environment and just lucky! The wifi was terrible and we had to resort to using our phones as hotspots to take meetings - not acceptable! Again, the hotel tried and failed to improve the situation. The safe in the room didn't work and the coffee machine could not be stopped, it just kept going until the water tank was empty. It's a real shame, it could have been a great stay but if you can't set the room temperature or use the internet it's useless for a business trip!

Room was a good size, very clean and had nice views. Location was perfect for the conference centre.

Stayed in May 2024

at $304 for the night, i think parking could be included vs a $35 addon. so value for price not a great thing. also coming back at 11:30pm on a cold MN night to catch heck from a staff member because I held the door open for a young lady and her really young daughter so they didnt have to fumble for their key to get in (was probably 35 degrees and windy out) wasnt appreciated. They had to show their key just like i did as i came in :)

great location, easy checkin and checkout process. overall room was spacious, comfortable and a great view of the city.

Stayed in April 2024

Breakfasts was too expensive but we're able to manage with our budget.

It's closer to the anime convention and safe.

Stayed in March 2024

Pay less for tb parking

Ramp parting was ok

Stayed in February 2024

The AC in the room was not adequate and turned heat on automatically in the middle of the night. The rooms were hot and stuffy. I had to open the window to cool the room off but then heard police sirens all night.

Stayed in March 2024

Parking is an extra charge and was not well explained at the time of check in. There also is no elevator in the ramp so bringing luggage to your vehicle is a pain unless you drive to the front doors. The temp control in the room is difficult to use. Pool is on the smaller side.

Skyway access to the convention center. Within walking distance of several restaurants.

Stayed in February 2024

They didn’t want to give us city view

Good parking lot

Stayed in February 2024

Not queen size beds, must just of been full size. Bathroom wasn’t very big but it was doable. That you have to scan your room key immediately once in elevator otherwise it defaults you down to LL.

Location is great for events at the convention center, it’s nice to not have to worry about weather and just be able to use the skyway. Pool kept my daughter entertained. Sauna was out of order otherwise would have been happy to use that, parking was better than some hotel parking ramps in the cities, it was attached and easy to get in/out.

Stayed in February 2024

Staff were not very friendly, room had stuff in the toilet and heater clicked all night.

Close to downtown

Stayed in February 2024

First time using room key for parking and elevator. Wasn’t told about it until the next morning

Within walking of convention center

Stayed in February 2024

Rooms not cleaned 2 rooms

Stayed in January 2024

Only 1 bartender on staff on NYE! Poor planning!

Stayed in January 2024

Cleaned

Cleaningness

Stayed in December 2023

I didn't get my deposit

The beds

Stayed in December 2023

No complimentary water. Expensive parking 35$/day which is common rate in the area. Sauna and hot shower in the pool didn’t work and the water could be warmer.

Clean and comfortable and good location near downtown.

Stayed in December 2023

1. Front desk did not tell me to scan the room card to get into the parking lot. That would have been helpful. 2. Went to call front desk and the phone was not charging. 3. Walked to front desk and asked for a new TV remote as our room was missing ours 4. 20 minutes later called front desk again ask for remote.

Aveda products supplied in the bathroom .

Stayed in December 2023

My door won’t lock when I leave my room, had to bring all my belongings with me because it wouldn’t lock.

Great availability

Stayed in December 2023

Bed was stiff, the sauna was out of order, and the restaurant had no indication of being open or closed at all hours of my stay

Room was very clean and staff was very helpful and friendly.

Stayed in December 2023

Price was a little too high for what it was

There was a parking ramp

Stayed in November 2023

There is nothing I dislike about this hotel.

I liked the location. The premises are very comfortable. It is a quiet place.

Stayed in November 2023

I cannot get a hold of the front desk when not on the property. I had an issue prior to my stay and an issue now and I cannot get anyone on the phone to resolve it. This is a serious issue.

The location was exactly what I needed and I enjoyed using the skyway to get around. The room was fine, though some maintenance issues were present. I did not use the parking services.

Stayed in November 2023

Slow, not knowledgeable staff, security guard who looked right at my bf who was outside with his room key when the doors were locked and ignored him and wouldn’t let him in (another guest did), the fact that there was no dining, rooms were ok but not 100% clean (the housekeeping staff was satisfactory). I tried calling front desk multiple times leading up to stay and it would just ring forever. Never did anyone answer. I “might” stay at this hotel again only because the price was ok, but it was literally JUST a room. Nothing more.

Nicollet Diner. Free bus.

Stayed in November 2023

There is no default daily room service (it could have been by request, but I overlooked it).

Friendly staff. excellent location. value for money. spacious room and bathroom. large TV.

Stayed in October 2023

They didn’t housekeep my room during my 2 day stay. Elevator was not always working properly.

Location.

Stayed in November 2023