1320 Park Plaza Drive, O'Fallon, IL 62229, United States
#13 of 13 hotels in O'Fallon
Guests' ChoiceBased on 195 hotel reviews
4.8Cleanliness
5.6
Comfort
5.6
Location
7.0
Facilities
5.4
Staff
6.5
Value for money
5.7
Free WiFi
6.0
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End of dialog contentReviewed: 24 April 2024
Terrenae
United StatesWhen I arrived they couldn’t find me booking so I got double charged and also one of the room o had reserved wasn’t available so that was upsetting
I liked the area
Stayed in April 2024
Reviewed: 3 April 2024
Desiree
United StatesN/a
Location
Stayed in April 2024
Reviewed: 21 March 2024
Mary
United StatesThe handicapped shower had no safety handles. The bed wasn't made after the first night there. Clean towels were not offered.
Was in a good location. Near the interstate.
Stayed in March 2024
Reviewed: 13 March 2024
Dale
United StatesI did not like that the rooms were not fully clean. I felt I had to disinfect everything. Towels look old and discolored. The sink was dirty. The counter needed to be wiped. The sheets need to be thrown away, and new ones gotten. My food didn't fit in the small fridge, and it was a plate with a lid. I was disappointed with the room overall. Because of the location, I thought, okay, this could be nice, but for the price, the room should've looked a lot cleaner than they do.
The rooms look like they do not wipe anything down. The sink was dirty and the toilet did not work in the first room I was given.
Stayed in March 2024
Reviewed: 27 March 2023
Ann
United Statesdirty common areas. breakfast was a joke. no juice, messy, only oatmeal or grits left. only whole milk. cereal and maybe the make your own waffle we’re the only things available to actually constitute breakfast. told the front desk about the juice coming out as only water… response was “ok”. nothing done after that. lazy employees at front desk
location. easy to get to and stuff close enough but still a drive.
Stayed in March 2023
Reviewed: 20 March 2023
Croom
United StatesNothing.but food.need more
Everything ok
Stayed in March 2023
Reviewed: 16 March 2023
Daniel
United StatesThe hotel was under a renovation during my stay and a little bit of an eye sore. The elevator was dirty and bed wasn't very comfortable.
The staff was nice.
Stayed in March 2023
Reviewed: 20 February 2023
Dara
United Statesit was loud, I was on the 2nd floor and the people on the 3rd floor were making a lot of noise and possibly had kids running and jumping all over the ceiling. there were people in the hallway trying to sell drugs to people and people actively drinking in the hallways just sitting around . my shower had hair all in it and the fridge didn’t work
location
Stayed in February 2023
Reviewed: 28 November 2022
Tiffany
United StatesThe walls are paper thin. Worse though, the room wasn’t clean. Floors were dirty and there were what looked like blood stains on the comforter and spots on the sheets. Also, a big piece of metal on bed sticking out perfect height to bruise a shin on.
The bed was comfortable and slept fine.
Stayed in November 2022
Reviewed: 18 August 2022
Kim
United StatesBreakfast was not stocked, no coffee, juice machine broke, elevator was very dirty. For what I paid it was OK. People outside begging for food and the cops were there when we arrived. Asked for 100.00 deposit that I didn't know about. Still waiting on that refund.
Location was nice room was clean
Stayed in August 2022
Reviewed: 10 August 2022
Juanita
United StatesSee above
Need meat at breakfast room smelled old, frame to big for her rails stuck out. Bathroom needed cleaning around toliet
Stayed in August 2022
Reviewed: 10 August 2022
David
United Statestired old facilities. stains everywhere
the staff
Stayed in August 2022
Reviewed: 3 August 2022
Benita
United StatesGrounds were not taken care of. Hair on our bathroom floor. Breakfast was horrible the apple juice taste watered down
Stayed in July 2022
Reviewed: 15 July 2022
Bradley
United Statesbreakfast was lame, night auditor made me come down to front desk at at 11 at night for a ccd issue.. i asked to handle in morning he said no..
locale good
Stayed in July 2022
Reviewed: 1 July 2022
Hagins
United StatesI killed 2 roaches in the bathroom shower.
Didn’t have breakfast there.
Stayed in June 2022
Reviewed: 23 June 2022
Rhonia
United StatesRoom definitely wasn't the. Cleanest, I definitely killed a brown roach, I had to clean the shower myself. I was only ther for place to sleep because myself and children are moving and needed a room a few days. So for that purpose it was fine but any other time definitely no. I mean I didn't expect 4 star at the price but at least a cleaner room. Also didn't like the fact I felt scolded by the General Manager when I had hair gel on the towel. I mean if your detergent can wash out hair gel than you need to use a better brand (it doesn't stain) like she said. She says she usually charges but not gonna charge me. I don't know what kinda ppl this hotel usually gets but my family isn't that. The remote didn't work to the TV, I had the batteries changed still didn't work and the lamp on the nightstand didn't come on as well. Definitely would not stay here again
The location
Stayed in June 2022
Reviewed: 17 June 2022
Karla
United StatesManager on Friday was very Friendly, but disappointed in the staff over the weekend They weren't real helpful. Had a hard time communicating with them. And it seemed like they were never around when you needed something or were sitting outside if you needed them
Location to local Restaurants & Stores
Stayed in June 2022
Reviewed: 16 June 2022
Eric
United StatesThe fact that the whole hotel seemed dirty.
N/A
Stayed in June 2022
Reviewed: 15 June 2022
Mccrorey
United Statesdirty a/c unit presence of mold in bathroom slippery shower floor
location staff
Stayed in June 2022
Reviewed: 23 May 2022
Nancy
United StatesThe bathroom was not clean. I went to Walmart to get cleaning supplies to clean the toilet. (Gloves and bleach wipes)
I didn't have breakfast. The location was fine. It was quite
Stayed in May 2022
Reviewed: 4 May 2022
Ryan
United Statesno breakfast options, same thing, every day.
people were very hospitable.
Stayed in April 2022
Reviewed: 26 April 2022
Connie
United Statesthe room was not cleaned our entire stay. if this is a Covid restriction I understand, but we only had 2 towels for 3 nights. no way to contact front desk except going down there. the floor we were on was noisy all night and it sounded like they were fighting in the room next to us.
room appeared clean when we arrived
Stayed in April 2022
Reviewed: 11 April 2022
Maurice
United Statescould use sum upgrades and staffing
great location
Stayed in March 2022
Reviewed: 28 March 2022
Sandra
United StatesBreakfast was slacking, cold cereal and one hot item. No hair dryer!!!!!!!
Beds were comfortable
Stayed in March 2022
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