500 California Street, Financial District, San Francisco, CA 94104, United States
#11 of 223 hotels in San Francisco
Guests' ChoiceBased on 449 hotel reviews
9.0Cleanliness
9.4
Comfort
9.4
Location
9.4
Facilities
9.0
Staff
9.4
Value for money
8.4
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 May 2024
Tyne
United KingdomCentral location Great staff Good bar
Stayed in May 2024
Reviewed: 22 April 2024
Lois
United StatesThere wasn’t anything I didn’t like. The early Sunday morning desk clerk could have been a bit more helpful.
Beautiful and high quality
Stayed in April 2024
Reviewed: 14 April 2024
Gilberto
MexicoThe best
Exceptional location staff
Stayed in April 2024
Reviewed: 13 April 2024
Pratt
United StatesN/A
The staff are always friendly, respectful, and always remember me every time I stay at the hotel.
Stayed in April 2024
Reviewed: 29 March 2024
Nancy
United StatesThe bed sagged but the bedding was nice. I wish the restaurant had been open for dinner. We went to the bar twice for dinner but it was very loud and noisy from two close tables who were having a really good time drinking and laughing loudly.
Hospitality of most of the people who work at the hotel.
Stayed in March 2024
Reviewed: 1 March 2024
Pearly
United StatesI absolutely loved Everything the people was awesome friendly and made you feel like family I was sad to leave but I will be back soon it was home away from home I see why the saying is I left my heart in San Francisco ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Stayed in February 2024
Reviewed: 29 February 2024
Philippe
United StatesNothing I can remember
Clean, great staff.
Stayed in February 2024
Reviewed: 24 February 2024
Richard
United StatesParking is outrageously expensive
Good location. Comfortable room
Stayed in January 2024
Reviewed: 20 February 2024
Charlie
United StatesParking fee was high. Like a hundy per day after tip. Luckily other parking options nearby. This was the only (fairly minor) thing that struck me as a little off about the experience.
We had a lovely stay there and will be back. Comfortable and quiet room, highly professional/polished staff, and a solid breakfast menu.
Stayed in February 2024
Reviewed: 11 February 2024
Jan
United StatesGreat location, spacious room & bathroom, luxurious bedding! Very friendly and attentive staff.
Stayed in February 2024
Reviewed: 24 January 2024
Caroline
NetherlandsBeautiful hotel with great staff
Stayed in January 2024
Reviewed: 23 January 2024
Kate
AustraliaNothing, everything was great.
Hotel was well located and the rooms were a great size. The staff were excellent, friendly and helpful.
Stayed in January 2024
Reviewed: 15 January 2024
Katharine
SwitzerlandBar got crowded, but it was JP Morgan!
Centrally located, large comfortable rooms, good value for money.
Stayed in January 2024
Reviewed: 29 December 2023
Ridhi
United StatesCheck in clerk was rude. But everyone else we encountered was nice.
Property was beautiful, everything was clean, location was central
Stayed in December 2023
Reviewed: 19 December 2023
Yuetong
Australianone
location
Stayed in December 2023
Reviewed: 3 December 2023
Shannon
United StatesRemote needed batteries….please check this as annoying when already in bed and don’t want to call front desk.
Beautiful, comfortable and safe.
Stayed in December 2023
Reviewed: 6 November 2023
Cooyon
United Statesn/a
Hotel is top class and well located. Staff is very professional. I would stay at this hotel again.
Stayed in October 2023
Reviewed: 3 November 2023
Francois
United StatesGood location, closet to Chinatown and North beach. Good service as well.
Stayed in October 2023
Reviewed: 31 October 2023
Travis
United StatesA bit hard to arrive and get luggage out for checkin. Did run into housekeeping staff on competition for an elevator or two. Car was supposed to be brought around for departure so slight delay for departure.
Fun place to stay. Serious charm. Staff were all very helpful. Of course there’s the parking issue, but it’s San Francisco. We truly enjoyed our stay.
Stayed in October 2023
Reviewed: 16 October 2023
Kathleen
United StatesWe wanted someplace close enough to the Conservatory at One Sansome that we could walk. The Omni turned out to be the perfect location. And the accommodations were first rate.
Stayed in October 2023
Reviewed: 13 October 2023
Rebecca
United StatesDid not get a statement of charges
Very comfortable room
Stayed in October 2023
Reviewed: 13 October 2023
Dale
United StatesGreat time!
Stayed in September 2023
Reviewed: 12 October 2023
Tim
United KingdomThere is nothing about this hotel that I didn't like. If I had to choose anything maybe the bar area is on the small side, however it only really gets full when there's a function on.
The hotel is well presented and everything you can need and want in a hotel. The location of the hotel is very good too.
Stayed in October 2023
Reviewed: 9 October 2023
Geebee1
United StatesNothing
Beds were comfortable. It was pretty warm but cooled down at the thermostat being lowered. Staff were all very helpful and kind.
Stayed in October 2023
Beauvoir, France
Hua Hin, Thailand
Muzaffarabad, Pakistan
Skala, Greece
Hoi An, Vietnam
Cavallino di Lecce, Italy
Belgrade, Serbia
Poroszló, Hungary
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content