3333 Shelby Street, Ontario, CA 91764, United States
#17 of 39 hotels in Ontario
Guests' ChoiceBased on 694 hotel reviews
7.9Cleanliness
8.2
Comfort
8.3
Location
8.6
Facilities
8.1
Staff
8.6
Value for money
8.0
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Leilani
United StatesWe had a great experience. Everything was great!
Stayed in May 2024
Reviewed: 16 April 2024
Anthony
United StatesBathrooms weren’t updated
Good location & comfortable beds
Stayed in April 2024
Reviewed: 9 April 2024
Shahzad
United StatesNothing
Coffee
Stayed in April 2024
Reviewed: 12 March 2024
George
United StatesGreat price
Stayed in March 2024
Reviewed: 26 February 2024
Rebecca
United StatesWasn't informed of the deposit up front. It was fine and the money went back on my card after we checked out but, he said the bill was $75 more than booking.com said and once I asked why then he explained it was just a deposit. They had an odd, long list up of all the forms (of legal payment) they don't accept. Glad I had a visa credit card
Room was nice with mini-fridge and microwave. Breakfast was excellent. More than I expected. Bathroom was nice offset. Tv channels were good with good size TV. Nice king sized rooms.
Stayed in February 2024
Reviewed: 31 January 2024
Woody
United StatesThe satellite services were different between the suite/living room and the bedroom. I asked for daily room cleaning but I would never know which (or how many) washcloths and so forth I would end up with for the next day. I would have liked the suite layout better if there was more room in the bathroom and sink area.
The value/pricing of the suites was excellent. Breakfasts were good and the front office staff were very good.
Stayed in January 2024
Reviewed: 30 January 2024
Craig
United StatesShower door wasn't working right, door would only swing in towards inside of shower so not easy to turn on the water unless you got in the shower, which means getting cold water all over you. Breakfast was just okay.
Good location. Staff was nice, rooms were clean.
Stayed in January 2024
Reviewed: 22 January 2024
Leslie
United StatesThe breakfast eggs could have been better.
The price was great! The beds were very comfortable.
Stayed in January 2024
Reviewed: 22 January 2024
Jeremiah
United Statesmini fridge barely kept anything semi cold, the floors and pullout were dirty, the doors have to either be kept open or closed otherwise it would shut, call for extra towels took 5 hours and they are so incredibly thin
comfortable bed, parking spaces, variety of breakfast options, thick walls + barely hear anything down the hall/ above or below rooms
Stayed in January 2024
Reviewed: 22 January 2024
John
United StatesNoisy neighbor that was loud past midnight
Facility is nice and the bed was comfortable
Stayed in January 2024
Reviewed: 7 January 2024
Crystal
United StatesThe bed was too small and the room
Stayed in November 2023
Reviewed: 28 December 2023
Laura
United StatesAs with all airport hotels, there was some noise from the planes (especially in the morning). It also would have been great to have a shuttle.
Hotel was comfortable and very close to the airport (convenient when we arrived late at night). Bed was comfortable and breakfast had a number of options.
Stayed in December 2023
Reviewed: 21 December 2023
Michael
United StatesThe pool area was worn down and showing signs of abuse or vandalism from either guests or people sneaking into the pool area. The major disappointment was that the restrooms at the pool area were locked and not available to use. So if the need for a restroom visit is needed during using the pool the guests have to go into the hotel lobby area restrooms or back to their room.
The location, price, and friendly staff.
Stayed in October 2023
Reviewed: 13 December 2023
Fabio
ItalyMay be breakfast could be a little better
Very large room, good location
Stayed in December 2023
Reviewed: 3 December 2023
Ana
MexicoNeed improvement on bathroom
The bed
Stayed in November 2023
Reviewed: 16 November 2023
Alfredo
United StatesBathroom glass door leaking from the bottom.
Stayed in November 2023
Reviewed: 2 November 2023
Marlene
United StatesUnexpected security deposit. $
Location easy access. Facilities seem well maintained. Great breakfast. Courteous staff. Quiet and dark room enhanced sleep.
Stayed in November 2023
Reviewed: 3 October 2023
Josh
United StatesTo much furniture.
Private and clean.
Stayed in September 2023
Reviewed: 23 September 2023
Eisleslyn
United StatesThe bathroom door doesn't stay open.
The staff was so.nice and friendly.
Stayed in September 2023
Reviewed: 12 September 2023
Priscilla
United StatesThe elevator , doors had chips in them, only 2 towels, bar soap , no shampoo or conditioner….
Nice lobby and nice front desk staff at night
Stayed in September 2023
Reviewed: 21 August 2023
Klerisse
United StatesWe didn’t like the breakfast very much, underneath the sink in our room was dirty, the elevator needs to be fixed.
I liked that the property was not near the airport. I liked that their lobby was clean as well.
Stayed in August 2023
Reviewed: 19 July 2023
Jessica
United StatesI didn't like that the bar kept saying it was going to be open and it wasn't. That was disappointing. And the ice machine on the 2nd floor never had ice but other than that, out stay was very good.
It was newer and clean. Bed was comfy. We liked the breakfast.
Stayed in July 2023
Reviewed: 9 July 2023
Hendricks
United StatesI didn’t like the fact that I had to to pay a second deposit when I wanted to stay longer.Breakfast could of been a little better. Maybe it was just that day. Plus the bathroom could of been a little bit cleaner.
I like how big the room was ,
Stayed in May 2023
Reviewed: 22 June 2023
Joseph
United StatesThe one thing that I was VERY surprised to see when my wife and I returned to our room 2PM was that our room had not been serviced? Bed unmade and no clean towels? I called downstairs to inquire and the lady said we needed to ask them to make-up our room before 10am? I had NEVER heard of that before, though our traveling companion said that's common now. Must have missed that in all the fine print? There must be a reason the industry does that and I forgot to ask at checkout, but very strange to me? Again not a deal breaker, just learned something for next time?
It was a very nice variety of items to choose from. The first morning I ate breakfast you served bacon as the side protein. I have NEVER seen bacon as thin as that, and as a result, whoever cooked it must have blinked because about 95% was burnt and uneatable. The next morning you served sausage and it was very good, as were the eggs. Not a make or break deal, I get it. Everything else that was available looked very nice. There is not very much to look at around this facility, so didn't do much walking around. I've stayed at many Comfort Inns it is what it is, you are what you are? If I wanted fancy, it would have cost me more money.
Stayed in June 2023
Fullerton, USA
Huichapan, Mexico
Panama City, Panama
Bergamo, Italy
Mirissa, Sri Lanka
Chennai, India
Xiamen, China
Budapest, Hungary
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content