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  5. Reviews of Comfort Inn & Suites Near Ontario Airport

Reviews of Comfort Inn & Suites Near Ontario Airport 3 stars

3333 Shelby Street, Ontario, CA 91764, United States

#17 of 39 hotels in Ontario

Guests' Choice

Review score

Based on 694 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.3

  • Location

    8.6

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    8.0

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 13 May 2024

    8.0
    Worth it.
    • Leisure trip
    • Group
    • Suite, 2 Queen Beds with Sofa Bed, Non Smoking
    • Stayed 5 nights
    • Submitted via mobile

    We had a great experience. Everything was great!

    Stayed in May 2024

  • Reviewed: 16 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room, 2 Queen Beds, Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Bathrooms weren’t updated

    Good location & comfortable beds

    Stayed in April 2024

  • Reviewed: 9 April 2024

    7.0
    It’s nice
    • Business trip
    • Solo traveller
    • Standard Room, 1 King Bed, Non Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    Coffee

    Stayed in April 2024

  • Reviewed: 12 March 2024

    8.0
    I will stay again
    • Leisure trip
    • Couple
    • Accessible Room, 1 King Bed, Roll-In Shower, Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Great price

    Stayed in March 2024

  • Reviewed: 26 February 2024

    8.0
    Nice rooms, great breakfast
    • Leisure trip
    • Couple
    • Standard Room, 1 King Bed, Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Wasn't informed of the deposit up front. It was fine and the money went back on my card after we checked out but, he said the bill was $75 more than booking.com said and once I asked why then he explained it was just a deposit. They had an odd, long list up of all the forms (of legal payment) they don't accept. Glad I had a visa credit card

    Room was nice with mini-fridge and microwave. Breakfast was excellent. More than I expected. Bathroom was nice offset. Tv channels were good with good size TV. Nice king sized rooms.

    Stayed in February 2024

  • Reviewed: 31 January 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Suite, 1 King Bed with Sofa Bed, Non Smoking
    • Stayed 12 nights

    The satellite services were different between the suite/living room and the bedroom. I asked for daily room cleaning but I would never know which (or how many) washcloths and so forth I would end up with for the next day. I would have liked the suite layout better if there was more room in the bathroom and sink area.

    The value/pricing of the suites was excellent. Breakfasts were good and the front office staff were very good.

    Stayed in January 2024

  • Reviewed: 30 January 2024

    7.0
    Good value for the money, friendly staff.
    • Business trip
    • Solo traveller
    • Accessible Room, 1 King Bed, Hearing Accessible, Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Shower door wasn't working right, door would only swing in towards inside of shower so not easy to turn on the water unless you got in the shower, which means getting cold water all over you. Breakfast was just okay.

    Good location. Staff was nice, rooms were clean.

    Stayed in January 2024

  • Reviewed: 22 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room, 2 Queen Beds, Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast eggs could have been better.

    The price was great! The beds were very comfortable.

    Stayed in January 2024

  • Reviewed: 22 January 2024

    8.0
    nearly $300 for two nights, for dirty floors + towels and a manager that spoke to his employees like they were children
    • Leisure trip
    • Family with young children
    • Suite, 1 King Bed with Sofa Bed, Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    mini fridge barely kept anything semi cold, the floors and pullout were dirty, the doors have to either be kept open or closed otherwise it would shut, call for extra towels took 5 hours and they are so incredibly thin

    comfortable bed, parking spaces, variety of breakfast options, thick walls + barely hear anything down the hall/ above or below rooms

    Stayed in January 2024

  • Reviewed: 22 January 2024

    7.0
    Good
    • Business trip
    • Group
    • Accessible Room, 1 Queen Bed, Hearing Accessible, Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Noisy neighbor that was loud past midnight

    Facility is nice and the bed was comfortable

    Stayed in January 2024

  • Reviewed: 7 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Room, 1 Queen Bed, Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bed was too small and the room

    Stayed in November 2023

  • Reviewed: 28 December 2023

    8.0
    Good value stay near the airport
    • Leisure trip
    • Couple
    • Standard Room, 1 Queen Bed, Non Smoking
    • Stayed 1 night

    As with all airport hotels, there was some noise from the planes (especially in the morning). It also would have been great to have a shuttle.

    Hotel was comfortable and very close to the airport (convenient when we arrived late at night). Bed was comfortable and breakfast had a number of options.

    Stayed in December 2023

  • Reviewed: 21 December 2023

    7.0
    Great hotel and staff, just needs a tune up here and there.
    • Leisure trip
    • Solo traveller
    • Standard Room, 1 King Bed, Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool area was worn down and showing signs of abuse or vandalism from either guests or people sneaking into the pool area. The major disappointment was that the restrooms at the pool area were locked and not available to use. So if the need for a restroom visit is needed during using the pool the guests have to go into the hotel lobby area restrooms or back to their room.

    The location, price, and friendly staff.

    Stayed in October 2023

  • Reviewed: 13 December 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Room, 1 King Bed, Non Smoking
    • Stayed 4 nights

    May be breakfast could be a little better

    Very large room, good location

    Stayed in December 2023

  • Reviewed: 3 December 2023

    8.0
    The bed was amazing, I was on 1st floor and I was able to hear almost everything from upstairs room. Hate the bathroom
    • Leisure trip
    • Couple
    • Standard Room, 1 King Bed, Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Need improvement on bathroom

    The bed

    Stayed in November 2023

  • Reviewed: 16 November 2023

    7.0
    Ok
    • Leisure trip
    • Couple
    • Accessible Room,, 1 King Bed, Transfer Shower, Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bathroom glass door leaking from the bottom.

    Stayed in November 2023

  • Reviewed: 2 November 2023

    8.0
    Overall a good experience.
    • Leisure trip
    • Couple
    • Standard Room, 2 Queen Beds, Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Unexpected security deposit. $

    Location easy access. Facilities seem well maintained. Great breakfast. Courteous staff. Quiet and dark room enhanced sleep.

    Stayed in November 2023

  • Reviewed: 3 October 2023

    8.0
    Great place
    • Leisure trip
    • Family with young children
    • Standard Room, 1 King Bed, Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    To much furniture.

    Private and clean.

    Stayed in September 2023

  • Reviewed: 23 September 2023

    9.0
    Recommended!
    • Leisure trip
    • Solo traveller
    • Standard Room, 1 King Bed, Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom door doesn't stay open.

    The staff was so.nice and friendly.

    Stayed in September 2023

  • Reviewed: 12 September 2023

    7.0
    Might stay again
    • Leisure trip
    • Couple
    • Standard Room, 1 King Bed, Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The elevator , doors had chips in them, only 2 towels, bar soap , no shampoo or conditioner….

    Nice lobby and nice front desk staff at night

    Stayed in September 2023

  • Reviewed: 21 August 2023

    7.0
    Overall, the stay was good. I just think the breakfast could be better and fixing the elevator would be good as well.
    • Couple
    • Standard Room, 1 King Bed, Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    We didn’t like the breakfast very much, underneath the sink in our room was dirty, the elevator needs to be fixed.

    I liked that the property was not near the airport. I liked that their lobby was clean as well.

    Stayed in August 2023

  • Reviewed: 19 July 2023

    8.0
    Our stay was pleasant and relaxing.
    • Leisure trip
    • Family with young children
    • Standard Room, 1 King Bed, Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I didn't like that the bar kept saying it was going to be open and it wasn't. That was disappointing. And the ice machine on the 2nd floor never had ice but other than that, out stay was very good.

    It was newer and clean. Bed was comfy. We liked the breakfast.

    Stayed in July 2023

  • Reviewed: 9 July 2023

    8.0
    It was good
    • Leisure trip
    • Group
    • Suite, 2 Queen Beds with Sofa Bed, Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t like the fact that I had to to pay a second deposit when I wanted to stay longer.Breakfast could of been a little better. Maybe it was just that day. Plus the bathroom could of been a little bit cleaner.

    I like how big the room was ,

    Stayed in May 2023

  • Reviewed: 22 June 2023

    7.0
    The price was fine, the room was fine, the breakfast was fine, the location was fine, it was FINE!
    • Leisure trip
    • Couple
    • Standard Room, 1 Queen Bed, Non Smoking
    • Stayed 2 nights

    The one thing that I was VERY surprised to see when my wife and I returned to our room 2PM was that our room had not been serviced? Bed unmade and no clean towels? I called downstairs to inquire and the lady said we needed to ask them to make-up our room before 10am? I had NEVER heard of that before, though our traveling companion said that's common now. Must have missed that in all the fine print? There must be a reason the industry does that and I forgot to ask at checkout, but very strange to me? Again not a deal breaker, just learned something for next time?

    It was a very nice variety of items to choose from. The first morning I ate breakfast you served bacon as the side protein. I have NEVER seen bacon as thin as that, and as a result, whoever cooked it must have blinked because about 95% was burnt and uneatable. The next morning you served sausage and it was very good, as were the eggs. Not a make or break deal, I get it. Everything else that was available looked very nice. There is not very much to look at around this facility, so didn't do much walking around. I've stayed at many Comfort Inns it is what it is, you are what you are? If I wanted fancy, it would have cost me more money.

    Stayed in June 2023

Showing 1 – 25

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