Reviews of Holiday Inn Express Orem-North Provo, an IHG Hotel 2 stars
1290 West University Parkway, Orem, UT 84058, United States
#2 of 12 hotels in Orem
Guests' ChoiceReview score
Based on 303 hotel reviews
8.8Score breakdown
-
Cleanliness
9.2
-
Comfort
9.2
-
Location
9.2
-
Facilities
9.1
-
Staff
9.1
-
Value for money
8.7
-
Free WiFi
7.8
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 27 February 2022
Domonique
United States17 reviews1 helpful vote10“The Holiday Inn is a great place to stay at.”- • Family with young children
- • Two Bed Suite With Sleeper Sofa - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
nothing
clean, friendly staff, pet friendly
Stayed in February 2022
-
Reviewed: 17 January 2022
Jackie
United States6 reviews8.0“We will return”- • Leisure trip
- • Family with young children
- • Room Selected at Check-In
- • Stayed 1 night
- • Submitted via mobile
They have no dr.pepper in their store
This is a great motel we like every thing
Stayed in January 2022
-
Reviewed: 16 January 2022
Nichols
United States1 review9.0“Nice place, short staffed, like everyone now”- • Family with young children
- • Executive Double Room with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Short staffed, took a while to check in, one staff member was answering phones and doing check-ins at 3:30 in the afternoon. One kitchen staff member was frantically trying to meet everyone's needs for the free breakfast. Didn't appreciate freeway noise in the late night hours. The room could use more light near the full length mirror.
Building was easily recognizable, clean, smelled great. We never felt overly crowded. Most staff members were very friendly. Atmosphere was great, pool was wonderful.
Stayed in January 2022
-
Reviewed: 9 January 2022
Shantell
United States16 reviews1 helpful vote8.0“Family of 6 staying in one room ,”- • Business trip
- • Family with young children
- • Two Bed Suite With Sleeper Sofa - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Too much furniture in the small space. Pack full parking lot.
Beds and sofa we're comfortable. Rooms and lobby's were clean. Location was right off the freeway, but if felt like there was no parking. We couldn't even drive up to the doors.
Stayed in January 2022
-
Reviewed: 8 November 2021
Teresa
United States8 reviews10“Great experience!”- • Leisure trip
- • Couple
- • Room Selected at Check-In
- • Stayed 1 night
The staff helped us with directions and suggestion for dining, but the big items was them allowing us a military discount, thank you.
Stayed in October 2021
-
Reviewed: 30 October 2021
John
United States1 review8.0Very good- • Leisure trip
- • Family with young children
- • Room Selected at Check-In
- • Stayed 1 night
- • Submitted via mobile
The breakfast great food.
Stayed in October 2021
-
Reviewed: 24 October 2021
Sophia
Canada25 reviews1 helpful vote10“Great service and very clean”- • Leisure trip
- • Family with young children
- • Room Selected at Check-In
- • Stayed 1 night
- • Submitted via mobile
You can’t go wrong with that hotel .grate staff and very clean everywhere
Stayed in October 2021
-
Reviewed: 20 October 2021
James
United States32 reviews1 helpful vote9.0“Exceeded our expectations. Location is very central to shops and restaurants.”- • Leisure trip
- • Couple
- • Room Selected at Check-In
- • Stayed 1 night
Very good breakfast, with a variety of hot foods. Breakfast attendant was very helpful and friendly, constantly refilling empty items. Very nice! Room was spacious, very clean.
Stayed in October 2021
-
Reviewed: 15 October 2021
Patrick
United States2 reviews1 helpful vote10“great”- • Leisure trip
- • Couple
- • Executive Double Room with Two Double Beds - Non-Smoking
- • Stayed 3 nights
nothing
great breakfast great bed great staff great location
Stayed in July 2021
-
Reviewed: 27 September 2021
John
United States3 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Room Selected at Check-In
- • Stayed 1 night
- • Submitted via mobile
Great manager
Stayed in September 2021
-
Reviewed: 8 September 2021
Richard
United States16 reviews2 helpful votes10“Excellent value for the money, clean and well maintained property, in a great location”- • With a pet
- • Business trip
- • Couple
- • King Room - Hearing Accessible - Roll-in Shower
- • Stayed 1 night
Nothing! Everything was great! I can't think of anything that we didn't like. Keep up the good work. Ok, maybe have more coffee in the room. That's it.
We stay here annually on our trip back from Montana. The staff was friendly and professional as always. The property is always clean and maintained well. The staff accomodated our request for a specific room location.
Stayed in September 2021
-
Reviewed: 6 September 2021
Sherri
United States2 reviews9.0“Was a stayover to return home to Cody.”- • Leisure trip
- • Couple
- • Executive King Room - Non-Smoking
- • Stayed 1 night
Was fine, no problems
Our booking with Booking.com did not go through. We were able to get a room directly from the hotel which was a saver!
Stayed in September 2021
-
Reviewed: 27 August 2021
Musil
United States8 reviews3 helpful votes9.0“A comfortable and clean stay in a pet friendly environment.”- • Leisure trip
- • Couple
- • Room Selected at Check-In
- • Stayed 3 nights
The hall near the elevator and the elevator itself could use more upkeep, but the room was very clean and welcoming.
The property is fairly new; overall it is very clean. The breakfasts were hearty and delicious. The beds were comfortable with more than one pillow type to choose from. The hotel is dog-friendly and they did not charge us extra for our dog, which was very much appreciated. The location isn't the best but there is easy access to the area if you have a car.
Stayed in August 2021
-
Reviewed: 8 August 2021
Michele
United States1 review10“It was overall really good close to stores and restaurants”- • Leisure trip
- • Family with young children
- • Room Selected at Check-In
- • Stayed 1 night
- • Submitted via mobile
Have a little friendlier staff at the desk at night.
Breakfast was really good.
Stayed in August 2021
-
Reviewed: 8 August 2021
Randy
United States66 reviews1 helpful vote8.0“Nic stay, met our needs.”- • Leisure trip
- • Couple
- • Superior King Suite
- • Stayed 2 nights
- • Submitted via mobile
Unsure about where to park when lot is full. Also longer than expected waiting at front desk.with only one person behind the counter.
Certainly met the needs for this trip. Close by our destination and easy freeway access. We had a larger room with kitchen and refrigerator, which we wanted.
Stayed in August 2021
-
Reviewed: 8 August 2021
Phillip
United States1 review8.0Very good- • Business trip
- • Solo traveller
- • Room Selected at Check-In
- • Stayed 3 nights
Checked in on Wednesday with a rate of $150.00 and I thought that would be my rate for the entire stay. When I received my statement this morning Thursday was $160.00 and Friday was 170.00. Was not satisfied with not being informed of the daily increase.
Stayed in August 2021
-
Reviewed: 30 July 2021
Lisa
United States6 reviews1 helpful vote8.0“It was ehhh ok”- • Leisure trip
- • Family with young children
- • Two Bed Suite With Sleeper Sofa - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
It is located in a great spot and for the most part is very clean. However, the staff at the front both during check in and check out of my stay were not very personable at all. I didn’t feel the love like i usually do when. I travel. Also there was a dog barking the whole day and night. I paid more for the bigger room but it ended up being the same size as the others just with more stuff shoved in there. So needless to say it was a super tight fit. The breakfast was great!
Stayed in July 2021
-
Reviewed: 22 July 2021
Travis
United States52 reviews5 helpful votes8.0“Happy Holiday at Holiday Inn Express”- • Leisure trip
- • Family with young children
- • Two Bed Suite With Sleeper Sofa - Non-Smoking
- • Stayed 2 nights
Our room wasn't freshened up after our first night. The hotel was full and so finding parking was difficult.
The location was good, across the interstate from Utah Valley University. Breakfast was the typical continental breakfast. Rooms were clean.
Stayed in July 2021
-
Reviewed: 16 July 2021
Tracy
United States2 reviews9.0“The staff was wonderful and very helpful great customer service all around will stay again”- • Leisure trip
- • Solo traveller
- • Executive Double Room with Two Double Beds - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Wish they had dishes in the kitchen net but other than that it was great
It was a good breakfast
Stayed in July 2021
-
Reviewed: 8 July 2021
Cheryl
United States3 reviews8.0“Enjoyable stay!”- • Leisure trip
- • Family with young children
- • Two Bed Suite With Sleeper Sofa - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The beds were somewhat uncomfortable. I felt like they should have been better for the price point.
I loved the location. It was easy access to the freeway and had some nearby by restaurants. The staff was great and the breakfast tasty.
Stayed in July 2021
-
Reviewed: 29 June 2021
Dawn
United States10 reviews8.0Very good- • Leisure trip
- • Couple
- • Room Selected at Check-In
- • Stayed 2 nights
I was quoted 287.35 and believe i paid more like 307
pool area clean and not crowded
Stayed in June 2021
-
Reviewed: 28 June 2021
Lori
United States3 reviews10“Excellent hotel with great location”- • Leisure trip
- • Couple
- • Room Selected at Check-In
- • Stayed 1 night
New Facility. Lots of parking. Good breakfast (for Covid Era).
Stayed in June 2021
-
Reviewed: 24 June 2021
Rosa
United States39 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds with Roll in Shower/Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Extremely Clean and the location is excellent!
Stayed in June 2021
-
Reviewed: 4 June 2021
Lydia
United States1 review10“Great quiet place for traveling families.”- • Leisure trip
- • Family with young children
- • Two Bed Suite With Sleeper Sofa - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
I wish there were a place to refill water bottles cleanly. We try to use no plastic water bottle when we travel, but we didn’t have anywhere to refill.
Great quiet room. Nice pool and hot tub that stays open nice and late for tired travelers with kids. Breakfast was great for a family.
Stayed in June 2021
-
Reviewed: 1 June 2021
M
United States12 reviews1 helpful vote9.0“Good place to stay, friendly, clean.”- • Leisure trip
- • Couple
- • Room Selected at Check-In
- • Stayed 1 night
everything fine
Place was clean!
Stayed in May 2021
Guests also reviewed these properties:
-
The New InnSt Andrews, UK
-
Ferienwohnung JellerLienz, Austria
-
Gokayama Onsen AkaokanNanto, Japan
-
Roulette Apartments und Zimmer KirchbergKirchberg in Tirol, Austria
-
Haus RosiUttendorf, Austria
-
Lagoa´s HouseLagoa, Portugal
-
Solid House ApartmentsMamaia, Romania
-
Naba LodgeUpington, South Africa
