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Reviews of Outrigger Kona Resort and Spa 4 stars

78-128 Ehukai Street, Kailua-Kona, HI 96740, United States

#19 of 19 hotels in Kailua-Kona

Guests' Choice

Review score

Based on 202 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.3

  • Location

    8.4

  • Facilities

    7.9

  • Staff

    8.7

  • Value for money

    7.3

  • Free WiFi

    7.5

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Showing 76 – 100

  • Reviewed: 17 January 2023

    6.0
    Amazing location, just needs refreshing
    • Leisure trip
    • Couple
    • King Room with Mountain View
    • Stayed 1 night
    • Submitted via mobile

    The hotel really needs refurbishing and a good deep clean. It has a tired, 70s feel to it, and little things like dirty corners and light switches, and paint peeling in the bathtub were a bit off putting.

    The standout was the location - the cliffs and watching the sunset over the ocean was magical. We also saw a huge number of manta rays feeding after dark which was very special! The staff are also lovely.

    Stayed in December 2022

  • Reviewed: 6 January 2023

    10
    The lady checking us in was more than accommodating! I don’t remember her name but she looked like she was the manager.
    • Leisure trip
    • Family with young children
    • Guest room, Double, Resort view
    • Stayed 2 nights
    • Submitted via mobile

    Restaurant that over looked the ocean was closed.

    Had everything you needed for a relaxing vacation .

    Stayed in December 2022

  • Reviewed: 27 December 2022

    10
    Great place to stay with family and can watch Manta Rays
    • Leisure trip
    • Family with young children
    • King Room with Mountain View
    • Stayed 3 nights

    Would have been nice to have more vegetarian food options in Fire & Feast Luau.

    Great place to stay with family. Karen at reception was very helpful at check-in and explained various options helpful to us. They have Manta Ray watch deck which is amazing. We could see the Rays from deck. Yuki at concierge desk helped me to book Manta Ray snorkel tour, which is just 7 minutes walk from property. Karen at reception helped us to book Fire and Feast Luau at the property, which happens on Monday & Thursday. They have offered $20 per person breakfast & early evening snacks & drinks per day. This property right next to Pacific ocean with nice walkway, garden with hammocks, beach chairs. Has many activities like, yoga, lei making, fitness classes, etc., which are included in $30 daily resort fee. They give cards for free beach towels.

    Stayed in December 2022

  • Reviewed: 20 December 2022

    5.0
    outdated and over priced
    • Leisure trip
    • Family with young children
    • Guest room, King, Resort view
    • Stayed 1 night
    • Submitted via mobile

    the restaurant is closed for 6 months, the whole place needs renovations, the room was very dated and needs a deep clean done.

    the property is outdated and in need of serious freshening up.

    Stayed in December 2022

  • Reviewed: 18 December 2022

    5.0
    Entire complex requires a serious upgrade.
    • Leisure trip
    • Couple
    • King Room with Mountain View
    • Stayed 3 nights
    • Submitted via mobile

    Poor quality food. Almost no choice in restaurants Poor choices. For example Terrible coffee Only instant eggs and Poor sausage Poor choice in beverages.

    Stayed in December 2022

  • Reviewed: 4 December 2022

    4.0
    avoid this place
    • Leisure trip
    • Couple
    • Guest room, King, Resort view
    • Stayed 1 night
    • Submitted via mobile

    no sound proof, no water pressure, room is not even clean, broken elevator, long walk to parking

    staff are friendly

    Stayed in December 2022

  • Reviewed: 20 November 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Guest room, King, Resort view
    • Stayed 1 night
    • Submitted via mobile

    cleanliness, horrible bed

    staff, grounds, pool

    Stayed in November 2022

  • Reviewed: 19 November 2022

    10
    Loved it. Wish we stayed longer
    • Leisure trip
    • Couple
    • Guest room, King, Resort view
    • Stayed 2 nights
    • Submitted via mobile

    It appeared a bit outdated but it still fine

    The outdoor pool area was amazing. The resort views were amazing. The hotel room was very spacious and comfortable. Staff were very very lovely and helpful.

    Stayed in November 2022

  • Reviewed: 18 November 2022

    5.0
    I’ll never stay here again
    • Leisure trip
    • People with friends
    • Guest room, Double, Resort view
    • Stayed 10 nights
    • Submitted via mobile

    old !!!

    the location

    Stayed in November 2022

  • Reviewed: 14 November 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Room with Mountain View
    • Stayed 3 nights
    • Submitted via mobile

    Very close to the ocean. Swimming pools

    Stayed in November 2022

  • Reviewed: 29 October 2022

    3.0
    would not stay again
    • Leisure trip
    • Couple
    • Guest room, King, Resort view
    • Stayed 2 nights
    • Submitted via mobile

    The rooms and the resort itself is very outdated, making if feel not clean. Our bathroom had to have been straight from the 70s and I don’t think the room and building have been update since. we were very frustrated because we asked multiple employees if there was poolside service and basically all of them said no, but when we went to order from the poolside bar and request it to be delivered to our pool chair, they said we had to order from the poolside server. we had set outside for 4 hours and not a single server came to us. the resort is not located next to any restaurants or shopping facilities so you are stuck eating only what the resort offers (which is subpar food for high prices). they asked me to throw away my “outside drink” when sitting by the pool, but I had bought it at the resort market. overall, our stay was disappointing and I wouldn’t recommend it to anyone.

    the view of the ocean was amazing, the pool was very nice and many of the staff member were super friendly

    Stayed in October 2022

  • Reviewed: 26 October 2022

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Guest room, King, Resort view
    • Stayed 3 nights

    insects and bugs in the room. no hot water in the room and terrible location

    nice pool

    Stayed in October 2022

  • Reviewed: 28 September 2022

    10
    Locating and service was great.
    • Leisure trip
    • Couple
    • Guest room, King, Resort view
    • Stayed 2 nights
    • Submitted via mobile

    Liked everything.

    The food for dinner was excellent.We loved the chopped salad so much we had it a second time.The next day

    Stayed in September 2022

  • Reviewed: 25 September 2022

    10
    Short two night stay, but was very happy with the hotel.
    • Leisure trip
    • Couple
    • Guest room, King, Resort view
    • Stayed 2 nights
    • Submitted via mobile

    Perfect property. We weren’t there long enough to use the resort, but the pools looked spectacular.

    Location was great. Manta Ray viewing deck was super cool. Room was amazing.

    Stayed in September 2022

  • Reviewed: 25 September 2022

    5.0
    resprt is good but they need better customer service reps and provide better value for money
    • Leisure trip
    • Family with young children
    • Double Room with Mountain View
    • Stayed 4 nights
    • Submitted via mobile

    small beds, some of unhelpful reception staff, everything is super expensive, included breakfast options are very less. when booked with booking.com it mentioned child prices are included but when we reached their they advised breakfast is included for only 2 ppl

    the pool, manta views deck, lobby

    Stayed in September 2022

  • Reviewed: 20 September 2022

    10
    A great place to chill and recharge
    • Leisure trip
    • Couple
    • Ocean Front King
    • Stayed 2 nights

    Manta ray observation deck is nice, but I could not get a good view of manta rays at night. It was not a big deal for us though. Hotel exterior is a little outdated and could use some reno. Apart from the hotel restaurant, most restaurants require a 15 min drive in the evening.

    My wife and I really enjoyed our stay. The resort has beautiful landscape, the view of the ocean is amazing. It is clean and well-maintained, staff were very friendly and accommodating. pools, hot tub and restaurant were above expectations. We received gifts on arrival which was a pleasant surprise. Tours are available a short walk from the resort. Room was good overall. Safe was out of batteries, but security came and fixed it on request.

    Stayed in September 2022

  • Reviewed: 18 September 2022

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Guest room, King, Resort view
    • Stayed 1 night

    Room smelt very must, fridge was moldy, ac didn't work so room was warm(room stayed at 73) and we went to see the mana rays but you had the entire location closed off for an event. (should at least leave the seats open for clients of the hotel). I went with a migraine and just wanted to take a nap and couldn't because of the smell and temp of room. We left before 5 hours even were up. So about $100 an hr. Also dont like the $25 a day for parking when you are paying so much a night to stay, parking should be included, fees should be charged for non staying guests.

    Our flight was delayed so we stayed at last minute. Location and hotel were beautiful. Staff was very nice.

    Stayed in September 2022

  • Reviewed: 11 August 2022

    10
    incredible facilities, pool, lobby and shop - could have hung out in the lobby all day
    • Leisure trip
    • Solo traveller
    • Guest room, King, Resort view
    • Stayed 1 night
    • Submitted via mobile

    air conditioning was a bit confusing to use

    staff were incredibly friendly and helpful

    Stayed in August 2022

  • Reviewed: 8 January 2022

    10
    A fun and luxurious stay on the Kona shore.
    • Leisure trip
    • Couple
    • Double Room with Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    limited breakfast options.

    Excellent location, beautiful view, accommodating staff, walk paths around beautiful grounds, the manta ray viewing area, and the two pool areas.

    Stayed in January 2022

  • Reviewed: 16 August 2021

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • King Room with Ocean View
    • Stayed 5 nights

    Food was mediocre. Restaurant, bar, pool slide etc ....Everything closed early. Hard to find food after 9 pm. The hotel is rundown. The bed was old and sagging. The shower was not hot.

    It was just ok

    Stayed in August 2021

  • Reviewed: 13 August 2021

    1.0
    Very poor
    • Leisure trip
    • Couple
    • King Room with Ocean View
    • Stayed 5 nights
    • Submitted via mobile

    no real amenities, poolside bar closed at 5, one day not even open

    location

    Stayed in August 2021

  • Reviewed: 7 July 2021

    10
    Staycation Kona
    • Leisure trip
    • Family with young children
    • Guest room, Double, Resort view
    • Stayed 4 nights
    • Submitted via mobile

    Toilet are very low.

    Separate pool areas for preferred swimming activity. Awesome staff and nice size room & lanai.

    Stayed in July 2021

  • Reviewed: 14 June 2021

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • King Room with Ocean View
    • Stayed 3 nights

    RESORT FEE OF ABOUT $90--NO VALUE TO IT

    Restaurant not open, limited hours for take-out.

    Stayed in March 2021

  • Reviewed: 2 June 2021

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Guest room, King, Resort view
    • Stayed 1 night
    • Submitted via mobile

    I was supposed to get the room rate as a kamaina which would of saved me alot of money. When I checked out I almost fainted at the bill there was nothing they could do about it but booking.com could but hasn't. Very dissatisfied and angry customer

    Stayed in May 2021

Showing 76 – 100

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