How hard it was to pull in and find parking. Granted this is not the Hotels fault. The streets are all one ways so be mindful of surroundings.

I love the ambiance you get from the beautifully old building. You feel like you've walked into a time capsule of the 50s.

Stayed in April 2024

Closed bar too early at 11pm during week when it was quite busy and we walked in with 8 people

Simply beautiful old hotel, amazingly comfortable beds and helpful and pleasant staff

Stayed in April 2024

The hotel Is in a perfect place. The overall mood is Exquisite. The hotel is old and you can feel it. Nice. Comfortable.

Stayed in April 2024

The concierge were very helpful in planning out the places I wanted to visit. While the parking was expensive (although it is San Francisco), the car was easily accessible and always available when I needed it. The staff were great!

Stayed in April 2024

More PowerPoints in the room

Loved the hotels location and old world charm unbelievable

Stayed in January 2024

Front desk staff a little abrupt

Facilities, good location, felt safe, clean rooms

Stayed in December 2023

I liked it all.

Great atmosphere and friendly staff. I loved the larger room. The shared amenities were very festive. There is also a museum worth a visit and of course, there is the Pied Piper Bar and painting. I'll be back.

Stayed in December 2023

Cost to park my car.

The rooms were comfortable. The Pied Piper is breathtaking! The stay was memorable.

Stayed in December 2023

No assorted beverages in heated toilet seat too hot

Size of room

Stayed in December 2023

The menu in the Pied Piper bar could have had more choices but a good selection of drinks.

Location was excellent. The room was very clean and well maintained. Staff were friendly and excellent, very professional. They made us feel welcome. Lunch in the bar was very good. No complaints.

Stayed in November 2023

Waiting a long time to be served at reception.

Rooms, beds and linens were wonderful. Location was good and easy to walk to Union square and to restaurants. The breakfast was good in the garden course, drinks were good in the Pied Piper Bar as well. Room service was great as well!

Stayed in November 2023

Staff were a bit unorganised and couldn’t work out the booking arrangements we had made. Ended up ok and was a bit all over the place to start with. There were not enough staff at the front desk. We always had to wait for at least 15 minutes to be served. With a line and only 2 staff taking customers checking in or out.

Rooms were comfy and clean

Stayed in November 2023

nothing

beautiful ambiance

Stayed in October 2023

Okay

Okay

Stayed in August 2023

No means of making a hot drink in the room which we were amazed by. The boxes containing toiletries were empty. Scales didn’t work. Lighting poor in room. Inner room so quite dark. Breakfast was very expensive.

Beautiful atrium, staff friendly and helpful. Lovely bed and pillows Liked the cocktails in the Pied Piper bar. Carpets smelt newly shampooed.

Stayed in October 2023

The per fee was stiff @$150. The morning buffet was underwhelming on quality of food. It was cold and dry on many of the hot dishes. The price of $44 per person was outrageous, it should have been $19 for the quality of food. I expected better for the level of quality expected for staying here at the Palace. It left a bad taste leaving what was an enjoyable stay.

Very friendly staff and clean facility.

Stayed in October 2023

NA

The staff are exceptional, so warm they feel like family. The breakfast was delicious. It's an old hotel (by US standards!) and very American in feel and style so the decor tends towards "worn corporate", but it's comfortable and of course the architecture is spectacular, the location perfect.

Stayed in October 2023

Complimentary Coffee only available from 6:30am - too late for those from Japan or Europe with jetlag. More coffee options like Starbuck would be a good idea. e.g. oat milk,.... Latte Macchiato! Room style is really old! USB plugs are standard now in 4 start hotels !!!

Stayed in October 2023

jacuzzi water was low and dirty

loved the toilet

Stayed in September 2023

Perfection

Wow the service was beyond anything we’ve experienced in quite a while! These employees must be treated well… from arrival to departure all our needs were tended to and everything was beyond what we expected. We didn’t use the pool bc we were on a girls trip and it looked like kids were taking it over lol. But I will def come back w my kids for a treat in the city. We only live 45 min away lol.

Stayed in October 2023

The parking situation was a little bit weird, but honestly nothing too crazy still very worth it.

I loved how nice the attendance were, and that they were always waiting outside even at night it made me feel comfortable. The beds were nice. The comforter was heavy which was very comfortable.  perfect amount of space for two people. 

Stayed in October 2023

Room too far from reception. Room service attendant entered room whilst I was in bed

Central location and well appointed

Stayed in July 2023

Great location. Friendly and attentive staff. Historic building. The Pied Piper bar was wonderful as was the breakfast in the glittering Garden Court . The concierge was so helpful recommending restaurants. All the major sights were within walking distance.

Stayed in August 2023

I guess another restaurant in the evening other than the Pied Piper would be good...given the Wall St aesthetics, but there are plenty in SF of course. Then whilst it didn't score as bad as many places on our trip, they should have more knowledge (and labels) on what is and is not gluten and dairy free (for example the bread at breakfast we had varying responses on if it contained dairy, so lacked confidence), and moreover offer more DF/GF options...especially decent deserts for kids with a dairy allergy! Surprisingly California was far inferior to the UK on the allergy front.

I must say I didn't have huge expectations, thinking the hotel might be a little tired, while clearly very grand as can be seen from the photos. But the photos can often hide many faults. On the contrary, the hotel felt like it had been freshly decorated, with a very fresh feel to the hotel corridors, and our room and bathroom. They clearly spend money on upkeep, which can't be said for other 'luxury' Marriott group resorts we have stayed in this year. The bathroom products were the best of our California trip, so no wonder they have a sign up to discourage people stealing them. The food and drinks we had in the Pied Piper were equally excellent, and again some of the tastiest of the trip. It's definitely a clubby masculine after work vive in there, but our 10 year old really enjoyed eating in there. It felt equally luxurious and maintained. The main breakfast room is, as you will have seen from the pictures, very grand and historic. But again it maintained high standards and felt modern and fresh. The buffet was very good too. All in all I would not hesitate to stay here again, though sadly SF itself does not entice visitors these days, as is well documented. Perhaps that is why this hotel offered such good value.

Stayed in August 2023