2801 North Roosevelt Boulevard, Key West, FL 33040, United States
#21 of 51 hotels in Key West
Guests' ChoiceBased on 1508 hotel reviews
8.4Cleanliness
8.7
Comfort
8.8
Location
8.2
Facilities
8.7
Staff
8.5
Value for money
7.4
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 May 2024
Kerollos
United StatesFirst of all the fake valet parking why should i pay 25 bucks per night for someone to walk on getting my car while i can do the same. Second they have to choose their employee well there is an old lady called edurth has a rude attitude towards me when i asked her nicely why she charged me for a couple bottles of wine which I didn’t have it. Then told me im gonna call the security for you. That’s fraud
Clean and organized
Stayed in May 2024
Reviewed: 27 May 2024
Amelia
United StatesDid n ot appreciate the mandatory valet parking and tipping each time took car in and out was ridiculous. Also went to the main pool and filter was not on so lots of dead bugs floating
restaurant was convienent and good!
Stayed in May 2024
Reviewed: 24 May 2024
Jennifer
United StatesThe shower was either too hot or too cold. The bed was a bit hard.
It is in a very good area with lots of stores nearby.
Stayed in April 2024
Reviewed: 21 May 2024
Marvin
United StatesThe bed was quite hard. Maybe a nice pillow top mattress cover would help.
It was a nice place. I liked the restaurant and the friendly staff. After the first hiccup, everyone was very accommodating.
Stayed in May 2024
Reviewed: 21 May 2024
Nayla
LebanonEverything 👍
Stayed in May 2024
Reviewed: 20 May 2024
Debra
CanadaThe shuttle into Key West was excellent ! Richard was so entertaining and helpful.
Stayed in May 2024
Reviewed: 20 May 2024
Clifton
United StatesWe couldn't figure out how to turn off the porch light at night and it lit up the room through the door blind. We like a dark room to sleep in. It would have been nice if the shuttle had run hourly rather than every two hours. We had to uber back from Duval street.
The room was very comfortable and we loved sitting on the porch chairs (except for the mosquitos). Finally, a hotel that has plenty of hooks for towels, sunhats etc. The pools were lovely! It was so nice that infused water was provided poolside.
Stayed in May 2024
Reviewed: 17 May 2024
Robert
United Statesnot enough restaurants
loved the grounds snd the pools
Stayed in May 2024
Reviewed: 15 May 2024
Nasiri
United StatesValet for everything. Very expensive. Have to cab or Uber everywhere
Room, pools, beachfront
Stayed in April 2024
Reviewed: 14 May 2024
Tiffany
FranceThe mosquito in the room when we arrived. The rubbish in the entry of our room when arriving and the day after. Having to pay for the valet parking when there is a parking where we could park all by ourselves.
The rooms were spacious and comfortable. You have shuttles for the beach and the old town. And you have the choice of several pools in the property.
Stayed in May 2024
Reviewed: 14 May 2024
Nancy
United StatesCould not get on the water from property
Best shower anywhere we’ve stayed ever! Regular housekeeping; quiet; great bed and bedding
Stayed in May 2024
Reviewed: 14 May 2024
Neal
United StatesRoom interiors and furniture need a refresh.
The location and the hotel grounds are great. Waterfront room had amazing views of sunset.
Stayed in May 2024
Reviewed: 12 May 2024
Jennifer
United StatesThe food on site was very expensive as was the parking and I didn’t realize there was just a mini fridge for the 2 bedroom suites.
The property was beautiful and the staff was exceptionally nice
Stayed in May 2024
Reviewed: 10 May 2024
Michele
United StatesRoaches in room. Brought to front desk attention. No apologies just “I’ll let housekeeping know.” Must valet park. Concierge won’t answer phone so have to go to front office to even schedule shuttle.
Property was pretty. Shuttle driver was awesome!!!
Stayed in May 2024
Reviewed: 9 May 2024
Barksdale
United StatesThe resort property is very pretty and nicely maintained. Every staff member we encountered was very friendly and helpful.
Stayed in May 2024
Reviewed: 8 May 2024
Richard
United StatesBed was not that comfortable. We had to leave a day early and we understood the 7 day status change rule but no attempt to even made to discuss a break, the reception desk staff where really cold about it.
Breakfast was delicious staff was very nice.
Stayed in May 2024
Reviewed: 5 May 2024
Alison
United KingdomCockroaches!
Setting and facilities
Stayed in May 2024
Reviewed: 4 May 2024
Sharon
SpainProximity to beach, size of room
Stayed in April 2024
Reviewed: 2 May 2024
Raoul
SwitzerlandNothing worth mentioning
Great place to stay. Staff was friendly and with the shuttle, easy access to the town.
Stayed in May 2024
Reviewed: 30 April 2024
Melissa
United StatesOur room was right be the street and you could easily hear the cars, especially from the sofa bed.
Property on the ocean side, it’s oceanfront. It’s small so easy to navigate. Free breakfast is also a plus. Use of the kayaks, paddle boards and bikes for free was a great perk.
Stayed in April 2024
Reviewed: 29 April 2024
Jennifer
United KingdomThe pool areas were very busy and we couldn't find room to sit there - but the beach areas had plenty of room. The dining facilities were limited, the evening menu particularly so.
Room was amazing! The layout, the amenities and location were all wonderful :-)
Stayed in April 2024
Reviewed: 28 April 2024
Katherine
CanadaOne thing we noticed is the cleaning and maintenance staff aren’t overly engaged or friendly. We made sure to say hello and say thank you to very little response
The facility is exceptionally well maintained. There is a great vibe to the property with an emphasis on relaxation. It’s well located and easily accessible to a lot of the amenities. The island has to offer.
Stayed in April 2024
Reviewed: 27 April 2024
Jones
United StatesThe valet parking is ridiculous. We would walk past our car in the parking lot all the way to the front of the facility so that someone else could walk back where we just came from to get our car and drive it back up to us. Makes no sense at all. It makes the customer have to walk further plus you stand there and wait 15 or 20 minutes to get your car when you just walked past it in the parking lot and could’ve gotten it yourself.
Property was clean and well laid out pools were nice.
Stayed in April 2024
Reviewed: 26 April 2024
John
United StatesThe valet parking was unnecessary. The lot to park the cars is right next to the hotel on their property. Our car was always parked right outside our room so it was not necessary for us to get a valet to get the car to drag our bags all the way up to the front when the car is right next to our room.
Stayed in April 2024
Manta, Ecuador
Baie-Saint-Paul, Canada
Ballenita, Ecuador
Bucharest, Romania
Istanbul, Turkey
Thekkady, India
Córdoba, Spain
Chengdu, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content